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It's easy to navigate. It makes your everyday working lives easier than ever.
What do you like best about the product?
It's features are extremely helpful from ticket creation to report generation.
What do you dislike about the product?
Ease of getting help / support. There should be an easier way to get help from the portal itself.
What problems is the product solving and how is that benefiting you?
Tracking and monitoring of cases or concerns.
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Freshdesk app is easy and user friendly
What do you like best about the product?
Love the features on Freshdesk that allow you to save notes on calls, recording calls, and history of calls.
What do you dislike about the product?
I don't see the option to view caller ID on incoming calls. I struggle with transferring call to another reps.
What problems is the product solving and how is that benefiting you?
Freshdesk help me track and note calls which is a big deal for me.
Easy to use shared inbox
What do you like best about the product?
Easy to navigate and makes managing your workload so much more efficient.
What do you dislike about the product?
The only thing I don't love about freshdesk is not being able to do a bulk BCC email in there
What problems is the product solving and how is that benefiting you?
Don't miss communications and share workload accordingly.
The only ticketing system you'll ever need!
What do you like best about the product?
1. Extremely easy to set up, integrate and use.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
What do you dislike about the product?
APIs for integration are missing.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
What problems is the product solving and how is that benefiting you?
Freshdesk allows our Customer Support & Success team to operate efficiently.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Overall Very Positive Experience
What do you like best about the product?
Ease of use.
Customer able to add tickets
Customer able to add tickets
What do you dislike about the product?
I would prefer an app that doesn't charge as much for each user.
What problems is the product solving and how is that benefiting you?
Service call
Muy buena aplicación para servicio al cliente
What do you like best about the product?
It is very intuitive for administration, use of agents and end customers
What do you dislike about the product?
The integration with WhatsApp needs more accessories, the other integrations with other social networks are fantastic.
What problems is the product solving and how is that benefiting you?
The attention to our clients, from the beginning of the use of Freshdesk, has improved a lot, since the cases are distributed equitably to the customer service advisors, which has allowed them to be more efficient
User friendly Interface
What do you like best about the product?
User-Friendly Interface.
Ease of usage
Understanding the stats
Comprehensive reporting
Control panelling as per the roles and users
Ease of usage
Understanding the stats
Comprehensive reporting
Control panelling as per the roles and users
What do you dislike about the product?
More flexibility on creating multiple widgets on the DB screen
What problems is the product solving and how is that benefiting you?
Use this as a ticketing platform to address the client complaints and assist with their queries, also helps in determining Team performance and KPIs as per the business need
Seamless Problem Solutions with Freshdesk
What do you like best about the product?
Freshdesk is incredibly easy to use. More importantly, it is easy to train new agents and once they start using it they can become pros very easily. The ease with which they can creat, edit, and respond to tickets is very helpful as we handle a pretty high volume of tickets being in the fast casual food service industry.
What do you dislike about the product?
I honestly don't really have much to complain about with freshdesk. Sometimes the reporting in the analytics tab can be difficult to do what I want, but I always eventually figure it out.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to receive and respond to almost all of our guest feedback in one place. And even the channels we can't get into it automaticallly, can be manually added becasue ticket creation is straight forward.
great relationship with our Customer Success Manager and product persons
What do you like best about the product?
the staff and support agents are helpful and experts at finding the answers to our questions and fixing our issues
What do you dislike about the product?
The ability to add tags and key words to our FAQs to help users search them faster
What problems is the product solving and how is that benefiting you?
The ability to have canned responses and bulk update feature is helpful when we come across a systemwide issue.
Life Saving Email Tool
What do you like best about the product?
I have been working on Freshdesk for the past few years and it's a fantastic tool to handle emails and resolve customer queries. Downloading reports is quick as flash. Kudos to the team
What do you dislike about the product?
I didn't find anything lacking in Freshdesk, It's a user-friendly tool to complete all your office work tasks and learn more. One suggestion where you can add spell check in Freshdesk makes life easier.
What problems is the product solving and how is that benefiting you?
Easy tool to work on emails, see our individual performance and monitor teams' performance. It's been a fantastic tool so for that I have worked on and I love it and also recommend it to my fellow business partners.
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