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Deceptive Sales Tactics
What do you like best about the product?
Not much. We were promised a software that could do recurring tickets with seemless integrations between their own platforms. Once the sales team completed their pitch, the implementation team told us the software couldn't do what we were asking.
What do you dislike about the product?
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
What problems is the product solving and how is that benefiting you?
The software was meant to streamline external and internal ticketing. It is providing 0 value as it is incapable of doing what was promised.
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user friendly and best to use
What do you like best about the product?
the freshdesk is a a ticketing tool , it helps to create tickets which have came through calls , user friendly and easy to use , we get proper data from the freshdesk such as , agent perfomance , CSAT and many more
What do you dislike about the product?
we are unable to download the report from the system
What problems is the product solving and how is that benefiting you?
We get proper data analysis from the freshdesk
Good Customer Service software
What do you like best about the product?
Its CRM capabilities & ITSM capabilities are great. Its SaaS nature, ease of implementation, Support availability & ease of Integration are great.
What do you dislike about the product?
Look & Feel of product is ordinary irrespective of its functionalities. Partners are less.
What problems is the product solving and how is that benefiting you?
Customer relationship management right from presales to Postsales support. IT helpdesk is popular among employees for its ease of usage.
Provides Efficient Solutions and Services to Customer’s Queries.
What do you like best about the product?
It helps in providing customer support services and provides better solutions to queries of businesses. Many organizations worldwide prefer freshdesk for managing and increasing customer engagement. It has the support of multiple automated channels for better productivity and efficiency. It builds up pro efficient collaboration between teams by streamlining contacts and conversation between customers. You can set notifications for reminding you about your important tasks or meeting so that you can easily meet up your deadlines.
What do you dislike about the product?
Portal themes need to be updated as it needs more customization functions. Image uploading may be difficult sometimes. It must be integrated with social networking platforms for making communication better. Tools that are provided for making customers list should be more intuitive. It must support various languages as translating these languages wastes a lot of time.
What problems is the product solving and how is that benefiting you?
It manages and track incoming tickets from customers and provides solutions to help them. You can set certain deadlines and set priorities to give the response of customer’s tickets based on their businesses hours and categories of their businesses. Automated replies are embedded in it to give an immediate response to customers when tickets received. You can share or discuss them with your other team members to get more ideas for providing solutions. It also allows you to communicate through whatsapp for immediate responses.
Ticketing tool
What do you like best about the product?
DIY Integration so we can use the tool without any help
What do you dislike about the product?
Support system requires great attention.
What problems is the product solving and how is that benefiting you?
User queries & feedback
FreshDesk
What do you like best about the product?
We got our daily assignments and is very well organized to send emails and/or create tickets
What do you dislike about the product?
Nothing I think it is great and do not have anything I dislike
What problems is the product solving and how is that benefiting you?
complaints and we get to do our daily assignments and is very well organized
Freshdesk review
What do you like best about the product?
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
What do you dislike about the product?
Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name
What problems is the product solving and how is that benefiting you?
It is a good tool for tracking and organizing emails and support issues with a simple user interface and tools to automate many support tasks.
Easy to use and handle tickets
Easy to use and handle tickets
The ticketing software for SME's
What do you like best about the product?
Bifurcation of issues and analytics that help on agent level resolution
What do you dislike about the product?
Responses to multiple comments on a single ticket.
What problems is the product solving and how is that benefiting you?
Day to day complaint managment
Very User Friendly Product
What do you like best about the product?
Its use full in all the aspects, Could not find a better product than this ever.
What do you dislike about the product?
API Integrations are much more needed for any of the software products.
What problems is the product solving and how is that benefiting you?
making process very simple to communicate with the client.
Great tool for ticket management and asset management
What do you like best about the product?
It's an easy to use ticketing tool with many features and different categories and easily integratable
What do you dislike about the product?
It can progress in the field of project management process
What problems is the product solving and how is that benefiting you?
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
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