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Best Ticket/Knowledge Base application there is
What do you like best about the product?
The ticket system is very easy and user friendly. I use it on a daily basis and have never had any issues.
What do you dislike about the product?
I can not think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Keeping track of work items and priorities as well as solutions to our issues. It is any place to take care of everything.
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Empowering Success: A Comprehensive Review of our CRM Journey
What do you like best about the product?
The interface is incredibly user-friendly, mirroring the intuitiveness of its features. It effectively handles workflow management across all departments. The customization options are fantastic, enabling me to tailor the portal to my preferences.
The automation feature is a game-changer, notably cutting down on manual tasks. Our tech engineers experience a seamless flow when integrating with other portals. It has become an indispensable daily work tool for our company.
Lastly, I appreciate the prompt responses from the Freshworks team whenever assistance is required.
The automation feature is a game-changer, notably cutting down on manual tasks. Our tech engineers experience a seamless flow when integrating with other portals. It has become an indispensable daily work tool for our company.
Lastly, I appreciate the prompt responses from the Freshworks team whenever assistance is required.
What do you dislike about the product?
The portal offers only one free theme option. Unfortunately, there is no discount available for the annual renewal.
What problems is the product solving and how is that benefiting you?
Workflow Management: helps in managing the workflow of all departments, indicating a solution to the problem of inefficient or disorganized processes.
Customization: The tool offers customization options, allowing users to modify the portal according to their preferences. This addresses the issue of one-size-fits-all solutions and enables a tailored experience.
Automation: Freshdesk's automation features significantly reduce manual tasks. This addresses the problem of time-consuming and repetitive processes, increasing overall efficiency.
Integration: The seamless integration with other portals benefits tech engineers by providing a smooth workflow. This solves the problem of potential disruptions or complexities in integrating various systems.
Daily Work Tool: Freshdesk becomes an everyday work tool for the company. This suggests that it centralizes and streamlines various tasks, solving the problem of scattered tools and applications.
Customer Support: Quick responses from the Freshworks team when assistance is needed solve the problem of delayed or inadequate customer support, ensuring that users get the help they need promptly.
Customization: The tool offers customization options, allowing users to modify the portal according to their preferences. This addresses the issue of one-size-fits-all solutions and enables a tailored experience.
Automation: Freshdesk's automation features significantly reduce manual tasks. This addresses the problem of time-consuming and repetitive processes, increasing overall efficiency.
Integration: The seamless integration with other portals benefits tech engineers by providing a smooth workflow. This solves the problem of potential disruptions or complexities in integrating various systems.
Daily Work Tool: Freshdesk becomes an everyday work tool for the company. This suggests that it centralizes and streamlines various tasks, solving the problem of scattered tools and applications.
Customer Support: Quick responses from the Freshworks team when assistance is needed solve the problem of delayed or inadequate customer support, ensuring that users get the help they need promptly.
Valuable Tool For Shaping Your Business
What do you like best about the product?
Freshdesk allows us to stay organized and keep visibility throughout the entire team providing more time to focus on projects and initiatives.
Reports and KPIs are very valuable and easy to use.
Freshdesk was very simple to introduce to the team, the platform is intuative and user freindly requiring very little time investment for training.
Reports and KPIs are very valuable and easy to use.
Freshdesk was very simple to introduce to the team, the platform is intuative and user freindly requiring very little time investment for training.
What do you dislike about the product?
Sometimes it is harder to track back conversations/threads
What problems is the product solving and how is that benefiting you?
Freshdesk has become a tool for our Customer Service team to use and ensure we are offering premuim service to our customers.
Excellent tool to make sure SLAs are met and customers are kept happy
What do you like best about the product?
Clear, visual overview of all support tickets and strong reporting capabilities.
What do you dislike about the product?
Additional admin completing ticket information.
What problems is the product solving and how is that benefiting you?
Managing all support tickets in one place with visibility to all agents of current issues. Analysis of issues with specific products to feed back into development team.
Feature-rich customer support platform
What do you like best about the product?
Freshdesk has transformed our customer support operations.
It offers efficient ticket management, multi-channel support, and robust reporting.
Customization options are fantastic, and it integrates seamlessly with other software.
The knowledge base is a valuable resource.
If you want to streamline your customer support, consider this tool.
It offers efficient ticket management, multi-channel support, and robust reporting.
Customization options are fantastic, and it integrates seamlessly with other software.
The knowledge base is a valuable resource.
If you want to streamline your customer support, consider this tool.
What do you dislike about the product?
Like most software, Freshdesk may have occasional minor bugs or glitches that can be frustrating, but their support team is responsive in addressing these issues.
What problems is the product solving and how is that benefiting you?
Freshdesk seamlessly integrates with other software we use, making it a central hub for customer support. This connectivity saves time and simplifies our workflow.
Great Helpdesk and Ticketing System for your Business
What do you like best about the product?
Freshdesk processed 741 helpdesk tickets for us last year, as well as an untold amount of individuals looking at at solutions on the helpdesk to answer their questions 24/7/365. It has dropped the support phone calls we get tremendously.
What do you dislike about the product?
We have not found a reason not to implement Freshdesk.
What problems is the product solving and how is that benefiting you?
Providing after hours technical support via the articles on the helpdesk.
Easy to use
What do you like best about the product?
It's easy to use and provides a quick response time.
What do you dislike about the product?
I do not like that we can't unmerge tickets when we've accidentally merged them into the wrong ticket.
What problems is the product solving and how is that benefiting you?
It's helping us have a faster response time to our customers.
Filtering settings are a bit limited. We must be able to make faster solutions.
What do you like best about the product?
Being able to solve tickets collectively is practical and this is the best feature.
What do you dislike about the product?
During the solutions, we should be able to make collective solutions more easily. Being able to work quickly is important to us
What problems is the product solving and how is that benefiting you?
It provides convenience for ticket tracking.
A Great Ticketing Solution
What do you like best about the product?
Easy to use. Very intuitive controls and features. Almost zero learning curve. It just works!
What do you dislike about the product?
Nothing really. It's very responsive and reliable and if something is experiencing a problem or you have a question, support is always there and responds quickly.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy for us to communicate with our customers right within the ticket so all communication and information is centralized for each issue in each ticket
Great ease to make work efficient
What do you like best about the product?
Simplicity of ticketing system.
Automations
Automations
What do you dislike about the product?
Sometime we have to rely on 3rd paty apps t make some automations work. Example selected mandate option on ticket to close them.
What problems is the product solving and how is that benefiting you?
Helps in having a single mode of communication for the entire team and allows to make automations taht help increase efficieny of the organization. With simple changes or template creations, I was able to acheive a reduction f 37% handle time for my teams.
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