Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Wonderful
What do you like best about the product?
It is so easy to use and it helps agents answer more tickets.
The platform is user-friendly.
Adding canned responses just makes the agent's job way easier.
You can track the performance.
The chat function is also great for customer service.
The platform is user-friendly.
Adding canned responses just makes the agent's job way easier.
You can track the performance.
The chat function is also great for customer service.
What do you dislike about the product?
Sometimes I'm not able to add notes and the "new ticket" message doesn't appear.
What problems is the product solving and how is that benefiting you?
Easier communication with customers and partners.
- Leave a Comment |
- Mark review as helpful
Options are unlimited!!!
What do you like best about the product?
Amazing tracker, I am to track any orders or requests from the past in just seconds!
What do you dislike about the product?
Customer and sales reps responding to closed tickets, tickets remain closed and they should re-open when there is a response to any tickets whether they open, pending or closed.
What problems is the product solving and how is that benefiting you?
Looking up order confirmations/contacts, any issues can be resolved very quickly
Improved Internal Communication!
What do you like best about the product?
I like the dashboard and the ability to be able to see all the tickets. Also when we encounter an issue their customer support team is very helpful.
What do you dislike about the product?
I wish there were a few more integration abilities into our currect software.
What problems is the product solving and how is that benefiting you?
Internal communications between our different stores.
Freshdesk is flexible and can be made to work the way you do.
What do you like best about the product?
I can customize everything, from my technicians Signatures, to prioritizing tickets to sending items to different departments. And as an MSP doing IT service for many companies, their users can reach me using a localized domain name to make life easier (help@yourdomain.com).
What do you dislike about the product?
The help and documentation system is not laid out well and often i have to ask support how to do things.
What problems is the product solving and how is that benefiting you?
We have an excellent, searchable history with all of our clients, reports to show our metrics and automations to make life work faster.
Freshdesk making PreSales simpler
What do you like best about the product?
Ability to have multiple fields so I can log activities by multiple criteria including country, partner, employee, subject and more
What do you dislike about the product?
Different users in different "Groups" assigning to other email groups means that sometimes the tickets don't get to the right people as they always stay with the same group if they're using Freshdesk with that email address but the user doesn't know this.
What problems is the product solving and how is that benefiting you?
Stops multiple people looking at the same issues
Freshdesk is the best
What do you like best about the product?
Easy to setup to setup.
Has easy to use reporting that provides great stats.
User manageable workflows to create processes for specific clients.
Can use multiple emails for support to feed in.
Has easy to use reporting that provides great stats.
User manageable workflows to create processes for specific clients.
Can use multiple emails for support to feed in.
What do you dislike about the product?
Ability to freely wire it to Azure Dev Ops.
What problems is the product solving and how is that benefiting you?
Creates a central spot for the support staff to gather requests and issues. Keeps an easy to view list with days overdue etc.
Easy support tracking and documentation repository
What do you like best about the product?
Freshdesk is very intuitive. Management of features is extensive and flexible. Ticket tracking has unlimited labels and tags and the automation based on subjects makes for quick routing to the correct agent. Auto responses can be used to inform your clients of the timetable of answers and what to do if an emergency situation needs immediate attention. Finding help articles is easy because of the multiple ways to tag articles. Embedded links in the articles make for a robust system of documentation for any use cases that are relevant to your audience.
What do you dislike about the product?
It is easy to bury yourself in emails. Understanding how and when agents are notified takes time to adjust and optimize communication rather than flooding inboxes with unnecessary notifications.
What problems is the product solving and how is that benefiting you?
Documentation of our software and how-to steps for all our users is a huge undertaking and Freshdesk is working well for this purpose. Quick response time to client needs is possible because if the extensive features of FD.
Easy to use
What do you like best about the product?
I like that the interface is easy to use.
What do you dislike about the product?
The improve the reports section could be more flexible and easy to setup.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us manage tickets from our customer.
A useful tool that supports the everyday needs of customer support and customer success teams
What do you like best about the product?
We shifted to Freshdesk, previously using HubSpot. We are really happy with this change, and we can say that Freshdesk is software for more advanced customers with custom needs and roles, categories, groups, etc. Using this on a daily basis generates just fewer problems, and our overall experience is quite good.
What do you dislike about the product?
Sometimes it's hard to get support for custom needs, and solving problems can take a very long time (like changes on the invoice).
What problems is the product solving and how is that benefiting you?
Serving customer support to customers in real-time through various channels, different languages, and a lot of agents.
Great customer service platform
What do you like best about the product?
It can be customised easily to our requirements .
Easy to use for agents .
Great support for any queries .
Easy to use for agents .
Great support for any queries .
What do you dislike about the product?
Apps are quite tricky to use .
More training on implementation of different products would be beneficial
More training on implementation of different products would be beneficial
What problems is the product solving and how is that benefiting you?
Overview of different client queries that are coming in to agents
Can easily create reports with the data that is generated
Can easily create reports with the data that is generated
showing 451 - 460