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Customer Engagement like no other
What do you like best about the product?
Automation, bot capabilities, omnichannel, lots of features, FreshDesk support.
What do you dislike about the product?
Not that I don't like it but it takes a bit of getting used to and set up.
What problems is the product solving and how is that benefiting you?
FreshDesk helps us manage multiple mailboxes across multiple brands and geos through multiple support channels.
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I Love freshdesk. The application helps me to organize all my departement tasks
What do you like best about the product?
Very friendly users. Very simple to use. The customer support was great
What do you dislike about the product?
I dont have any wrong review about the application.
What problems is the product solving and how is that benefiting you?
I can priorize my tasks when I can received all of the tickets support in one place.
Great Support Ticket System for efficient ticket management
What do you like best about the product?
I love being able to automate ticketing system that can be used by my colleagues where we can convert support emails into tickets with an automated reply. We can use for calling mechanism, which is very handy for both calls and emails. It is a great platform for using every tool which is to be used with different or multiple tabs/sites/apps.
What do you dislike about the product?
There are times when it does take a little long to download the reports which consists of huge data
What problems is the product solving and how is that benefiting you?
Freshdesk helps us solve issues with the most top queries which customers are reaching out to us via call or email. It allows to work on same tool. I love that I can see all the data in a clear view in a single tool.
Freshdesk is great
What do you like best about the product?
The availability to have everything in the same place
What do you dislike about the product?
delay with updates and sometimes where tickets are.
What problems is the product solving and how is that benefiting you?
Helping us with finding the correct template to work with different companies
This was the best platform
What do you like best about the product?
It was so easy to use, maximum visibility on all customer interactions, it communicated with our other platforms, showed agent progress and statistics, customer feedback, etc.
What do you dislike about the product?
There were many unusued features that we could have implemented into our daily tasks.
What problems is the product solving and how is that benefiting you?
Freshdesk allowed for full visbility of our customer contacts, we now use it for logistics communications.
No complaints, Freshdesk does what it promises with ease
What do you like best about the product?
Our team uses Freshdesk and I have had no issues since I started with it nearly two years ago. Sending and receiving emails, keeping things organized and the ability to pend emails is a huge convenience in our work setting.
What do you dislike about the product?
I have experienced no downsides to using Freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk makes keeping track of emails and tickets very easy. It integrates well with our system.
quick review
What do you like best about the product?
the overview that all ques are divided and you have a good overview
What do you dislike about the product?
Expand automation to process repetitive tasks more quickly,
What problems is the product solving and how is that benefiting you?
We answer customer inquiries via freshdesk through freshdesk we can give customers answers
The Easy way of working on mails
What do you like best about the product?
First of all, the feature of Freshdesk of viewing the data in card or details form is extremely helpful when you have loads of work mail to tackle. In addition, the filters are very customizable as per your requirements. In conclusion, I would like to say that Freshdesk has definitely made customer support easier.
What do you dislike about the product?
I wanted to highlight that the shortcut (/c) used to copy the email clippings to the new email becomes difficult if in case there are 2 or more clippings with similar subject lines - It would be better if we have a popup at the right side to explore the clippings before using them.
What problems is the product solving and how is that benefiting you?
Freshdesk sorts the emails in numbers which makes it easier to analyze the amount of work pending.
Simple and UI friendly
What do you like best about the product?
Freshdesk simplifies my work tasks and definitely is user friendly and easy to use. More companies should implement this product for optimal customer service
What do you dislike about the product?
Sometimes the program will lag when it comes to sending emails
What problems is the product solving and how is that benefiting you?
The fact that we can save canned responses for each customer scenario is amazing which helps with finishing tasks quickly
Easy to use and navigate
What do you like best about the product?
It is so easy to use and navigate. They have thought of everything, and continue to do so! It is easily customized and is by far the best system I have used in the last 10 years.
What do you dislike about the product?
I really dont have any issues. It is always improving in ways we didn't k ow we needed :)
What problems is the product solving and how is that benefiting you?
It allows us all an easy way to be able to reply to the customers, loop in different departments, set up, responses to frequently asked questions for the customers, history of all customer tickets
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