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Overall the best support tool there is!!
What do you like best about the product?
It is extremley easy to set up and get started. You don't need any coding skill to get started with your tickets, chat or knowlegde base. But if you do want to make things a lot more customisable, you can! That's what I love about Freshdesk.
What do you dislike about the product?
The analytics are super useful but not as easy to navigate in as the rest of the platform. Although I have to say it has been improved a lot over time.
What problems is the product solving and how is that benefiting you?
It reduces the resolution time of our tickets and this helps us keep our customers happy and up to speed in the platform.
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Freshdesk review in our support dep.
What do you like best about the product?
I appreciate Freshdesk for its user-friendly interface, which we found to be particularly clear for our support agents. We opted for Freshdesk as our primary tool due to its swift and transparent implementation, even in the face of the intricate workflow we needed. The reporting tool stood out to me, offering simplicity in generating requested reports and facilitating scheduled dispatch. Another aspect I value is its seamless integration with our other company tools, enabling the sharing of valuable data across different departments.
What do you dislike about the product?
We do encounter limits to the tool so we have to send out a feature request to the customer succes manager. It has some limits on things we would like to report on so we then have to come up with a work around.
What problems is the product solving and how is that benefiting you?
The previous tool that we used was for us to limiting as we we're growing from a start-up to a scale-up company. Freshdesk provided the solutions we needed to be able to grow with the company.
Easy and very intuitive support desk for smaller teams
What do you like best about the product?
It is very easy to use, yet it is possibile to configure a lot. We are using the portal and the forward e-mail adress for example. Users very rapidly adapt to the use of a ticketing system. They are happy to check their status of the their tickets their the portal which is easiy managable through our sharepoint environment.
What do you dislike about the product?
It is hard to communicate with other ticketing systems. Tickets get created and are hard to follow up.
What problems is the product solving and how is that benefiting you?
Efficiency - don't have to check teams messages, mails, etc to see if someone has a problem
Structure - i can see the work of my colleague
Collaboration - we can use freshdesk to work together
Structure - i can see the work of my colleague
Collaboration - we can use freshdesk to work together
Seamless Customer Support Management with Freshdesk
What do you like best about the product?
I have been using Freshdesk for over year now, and it has truly transformed the way our business handles customer support. One of the standout features of Freshdesk is its user-friendly interface. Navigating through the platform is a breeze, and setting up our support system was surprisingly straightforward.
Ease of Use (5/5):
Freshdesk's intuitive design makes it easy for even non-technical users to get started. The dashboard is well-organized, and the menu options are logically laid out. Creating and managing tickets is a seamless process, and the automation features have significantly reduced our workload. It's a robust solution that doesn't sacrifice simplicity.
Support Excellence (5/5):
What truly sets Freshdesk apart is its outstanding customer support. We've encountered a few minor issues during the initial setup, and every time the Freshdesk support team has been quick to respond and incredibly helpful. Their support representatives are not only knowledgeable but also friendly and patient. They guided us through each step, ensuring that our concerns were addressed promptly. It's clear that they prioritize customer satisfaction, and their dedication to resolving issues is commendable.
Overall Impression (5/5):
Freshdesk has exceeded our expectations in terms of functionality and support. The combination of a user-friendly platform and exceptional customer service makes it a top-notch choice for businesses looking to streamline their support processes. I highly recommend Freshdesk to anyone in need of a reliable, efficient, and user-friendly customer support solution.
Ease of Use (5/5):
Freshdesk's intuitive design makes it easy for even non-technical users to get started. The dashboard is well-organized, and the menu options are logically laid out. Creating and managing tickets is a seamless process, and the automation features have significantly reduced our workload. It's a robust solution that doesn't sacrifice simplicity.
Support Excellence (5/5):
What truly sets Freshdesk apart is its outstanding customer support. We've encountered a few minor issues during the initial setup, and every time the Freshdesk support team has been quick to respond and incredibly helpful. Their support representatives are not only knowledgeable but also friendly and patient. They guided us through each step, ensuring that our concerns were addressed promptly. It's clear that they prioritize customer satisfaction, and their dedication to resolving issues is commendable.
Overall Impression (5/5):
Freshdesk has exceeded our expectations in terms of functionality and support. The combination of a user-friendly platform and exceptional customer service makes it a top-notch choice for businesses looking to streamline their support processes. I highly recommend Freshdesk to anyone in need of a reliable, efficient, and user-friendly customer support solution.
What do you dislike about the product?
To be honsest, I can't really fault the program
What problems is the product solving and how is that benefiting you?
Freshdesk addresses several common problems associated with customer support and ticket management, providing numerous benefits to businesses. Here are some key problems that Freshdesk helps solve and the corresponding benefits:
Centralized Ticketing System
Automation and Workflow Efficiency
Self-Service Options
Data Analytics and Reporting
Centralized Ticketing System
Automation and Workflow Efficiency
Self-Service Options
Data Analytics and Reporting
A good value for money ticketing solution
What do you like best about the product?
It's intuitive, easy to use and their support team are very timely in their responses
What do you dislike about the product?
There's not much to be fair; some of the UI/UX i dont love.
What problems is the product solving and how is that benefiting you?
It's a great, easy to use ticketing solution. We are just now looking into it's other features and products; chatbot, data analysis etc.
Freshdesk review
What do you like best about the product?
Its easy to understand and use, good for customer support, good features. Ease integration
What do you dislike about the product?
as of now nothing. Its working all great so far
What problems is the product solving and how is that benefiting you?
getting emails on time, easy to use and nw featurs threads are really helpful
A vital support platform that allowed us to offer scalable support with a small team.
What do you like best about the product?
The best thing about Freshdesk is the immense amount of features and integrations, that make customer support smooth and scalable for us, which is a huge plus for our small team supporting thousands of active users. It ensures our operations run seamlessly and we can provide quick assistance. The platform has tons of features and is also surprisingly easy to use - if you don't want something, it's hidden away and doesn't impact the workflow.
What do you dislike about the product?
We've been with freshdesk for almost a decade now and they've gone through 3 versions of pricing tiers - and everytime it was a little annoying to figure out where we were, what features were allowed and adjust.
What problems is the product solving and how is that benefiting you?
Freshdesk is effectively addressing our challenges of working in small team and catering to a substantial user base across three products. The platform's automations, workflows, and role assignments have proven instrumental in streamlining our operations. This enhances our ability to provide timely and personalized support. Integrations and the dozens of available automations help us reduce response times.
Good tailor made solution
What do you like best about the product?
Freshdesk is a great tailor made solution for helpdesk ticketing. If has got a basic architecture and doesn't need much of a training to get used to.
What do you dislike about the product?
The pricing is quite high. This can be reviewed by the product team once
What problems is the product solving and how is that benefiting you?
Freshdesk is solving our issues with complaint logging, auto assigning, tracking, auyo SLA and escalations.
My favorite helpdesk software for the last 10+ years
What do you like best about the product?
I have tried a number of tools and I always come back to Freshdesk. It consistently gets the job done well, is continually improving with useful and intuitive features, and it runs like a machine no matter the volume of activity.
What do you dislike about the product?
There really isn't much to dislike about it. I suppose there could be some UI improvements, but I really have zero complaints.
What problems is the product solving and how is that benefiting you?
Great collaboration functions across multiple agents with the ability to provide support escalations and routing rules across a complex client base.
Freshdesk is a great customer support solution for businesses of all sizes
What do you like best about the product?
User-Friendly Interface
Multi-Channel Support
Automation and Ticketing
Integration Capabilities
Reporting and Analytics
Customer support
Comprehensive functionality
Multi-Channel Support
Automation and Ticketing
Integration Capabilities
Reporting and Analytics
Customer support
Comprehensive functionality
What do you dislike about the product?
Integration Challenges: While Freshdesk offers a variety of integrations, we encounter challenges when trying to integrate with specific third-party applications or systems that are crucial to their workflow.
What problems is the product solving and how is that benefiting you?
Overall, Freshdesk is a comprehensive customer support solution that can help businesses to solve a number of problems and achieve their business goals.
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