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Freshdesk is great
What do you like best about the product?
The availability to have everything in the same place
What do you dislike about the product?
delay with updates and sometimes where tickets are.
What problems is the product solving and how is that benefiting you?
Helping us with finding the correct template to work with different companies
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This was the best platform
What do you like best about the product?
It was so easy to use, maximum visibility on all customer interactions, it communicated with our other platforms, showed agent progress and statistics, customer feedback, etc.
What do you dislike about the product?
There were many unusued features that we could have implemented into our daily tasks.
What problems is the product solving and how is that benefiting you?
Freshdesk allowed for full visbility of our customer contacts, we now use it for logistics communications.
No complaints, Freshdesk does what it promises with ease
What do you like best about the product?
Our team uses Freshdesk and I have had no issues since I started with it nearly two years ago. Sending and receiving emails, keeping things organized and the ability to pend emails is a huge convenience in our work setting.
What do you dislike about the product?
I have experienced no downsides to using Freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk makes keeping track of emails and tickets very easy. It integrates well with our system.
quick review
What do you like best about the product?
the overview that all ques are divided and you have a good overview
What do you dislike about the product?
Expand automation to process repetitive tasks more quickly,
What problems is the product solving and how is that benefiting you?
We answer customer inquiries via freshdesk through freshdesk we can give customers answers
The Easy way of working on mails
What do you like best about the product?
First of all, the feature of Freshdesk of viewing the data in card or details form is extremely helpful when you have loads of work mail to tackle. In addition, the filters are very customizable as per your requirements. In conclusion, I would like to say that Freshdesk has definitely made customer support easier.
What do you dislike about the product?
I wanted to highlight that the shortcut (/c) used to copy the email clippings to the new email becomes difficult if in case there are 2 or more clippings with similar subject lines - It would be better if we have a popup at the right side to explore the clippings before using them.
What problems is the product solving and how is that benefiting you?
Freshdesk sorts the emails in numbers which makes it easier to analyze the amount of work pending.
Simple and UI friendly
What do you like best about the product?
Freshdesk simplifies my work tasks and definitely is user friendly and easy to use. More companies should implement this product for optimal customer service
What do you dislike about the product?
Sometimes the program will lag when it comes to sending emails
What problems is the product solving and how is that benefiting you?
The fact that we can save canned responses for each customer scenario is amazing which helps with finishing tasks quickly
Easy to use and navigate
What do you like best about the product?
It is so easy to use and navigate. They have thought of everything, and continue to do so! It is easily customized and is by far the best system I have used in the last 10 years.
What do you dislike about the product?
I really dont have any issues. It is always improving in ways we didn't k ow we needed :)
What problems is the product solving and how is that benefiting you?
It allows us all an easy way to be able to reply to the customers, loop in different departments, set up, responses to frequently asked questions for the customers, history of all customer tickets
Wonderful
What do you like best about the product?
It is so easy to use and it helps agents answer more tickets.
The platform is user-friendly.
Adding canned responses just makes the agent's job way easier.
You can track the performance.
The chat function is also great for customer service.
The platform is user-friendly.
Adding canned responses just makes the agent's job way easier.
You can track the performance.
The chat function is also great for customer service.
What do you dislike about the product?
Sometimes I'm not able to add notes and the "new ticket" message doesn't appear.
What problems is the product solving and how is that benefiting you?
Easier communication with customers and partners.
Options are unlimited!!!
What do you like best about the product?
Amazing tracker, I am to track any orders or requests from the past in just seconds!
What do you dislike about the product?
Customer and sales reps responding to closed tickets, tickets remain closed and they should re-open when there is a response to any tickets whether they open, pending or closed.
What problems is the product solving and how is that benefiting you?
Looking up order confirmations/contacts, any issues can be resolved very quickly
Improved Internal Communication!
What do you like best about the product?
I like the dashboard and the ability to be able to see all the tickets. Also when we encounter an issue their customer support team is very helpful.
What do you dislike about the product?
I wish there were a few more integration abilities into our currect software.
What problems is the product solving and how is that benefiting you?
Internal communications between our different stores.
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