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A Game-Changer for Support
What do you like best about the product?
The platform offers a seamless experience for our support team, allowing them to efficiently manage and prioritize customer queries. The automation features have significantly streamlined our workflow, reducing response times and ensuring that no customer concern goes unnoticed.
What do you dislike about the product?
One notable aspect is the mobile app's performance; I have encountered occasional glitches and delays in responsiveness. Improving the mobile app's stability and speed would be beneficial for users who need to manage support on the go.
What problems is the product solving and how is that benefiting you?
One of the prominent challenges Freshdesk effectively tackles is the organization of customer communications. With the platform's centralized ticketing system, we now have a structured and easily accessible repository of customer interactions.
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Freshdesk Review
What do you like best about the product?
Search feature, traceability, easy to use, reliable, easy implementation, volumetry and reports.
What do you dislike about the product?
Inhability to search an object in attached files, restrictive for users within same organization that do not have a Fresdesk license
What problems is the product solving and how is that benefiting you?
Enabling agents to see overall workload and what's assigned to them and their teammates.
For managers, overall visibility for easy follow-ups with agents. Ability to balance workload.
Stats available through reports, giving managers follow-up tool.
For managers, overall visibility for easy follow-ups with agents. Ability to balance workload.
Stats available through reports, giving managers follow-up tool.
Great way to handle customer emails
What do you like best about the product?
I've been using Freshdesk at work to handle customer emails, and it's been quite effective. The ability to assign tickets, leave notes for colleagues, and categorize has significantly improved our workflow. We use it every single working day. Our customers benefit from the support portal as well. Recently, we upgraded to customize its appearance with our own colors and fonts.
What do you dislike about the product?
While there are minor issues, such as occasional attachment loss in lengthy email threads and the non-saving of newly started emails (as opposed to replies), Freshdesk's proactive approach in seeking feedback is a positive aspect.
What problems is the product solving and how is that benefiting you?
The support portal allows customers to find answers to their questions independently. Additionally, they have the option to submit new tickets or send an email that they initiated. All these interactions converge in our ticket inbox, where we can assign queries to the most suitable colleague based on expertise, whether it's in design, web development, administration, etc.
Easy to use
What do you like best about the product?
It did not take any previous experience with other helpdesk applications for my team to know how freshdesk was working. It is so easy to use and all agents receive the needed notification when a client requests for assistance.
What do you dislike about the product?
Nothing so far, it was also easy to implement coming from another application.
What problems is the product solving and how is that benefiting you?
Client mails do not get lost, there is always an agent taking care of the requests. All internal administration requests are also handled
Simple and efficient
What do you like best about the product?
The base product is simple to use.
It allows a better tracking of customers support requests.
A lot of options are available to customize the environment to suit our company needs and it is quite simple to configure.
The API makes it usable in our other softwares relatively easily.
It allows a better tracking of customers support requests.
A lot of options are available to customize the environment to suit our company needs and it is quite simple to configure.
The API makes it usable in our other softwares relatively easily.
What do you dislike about the product?
The only downside so far is the lack of some more placeholders to be able to create more complex automations.
What problems is the product solving and how is that benefiting you?
It helps us to track more effectively customers support requests. Identify and categorize requests (support or change request).
Feedback on Freshdesk
What do you like best about the product?
Freshdesk is often praised for its intuitive and easy-to-navigate interface. Users appreciate the simplicity, as it allows for quick adoption and efficient use.
What do you dislike about the product?
limitations in terms of customization and While Freshdesk actively works to address these issues, and have encounter minor inconveniences from time to time.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a centralized system for managing customer support tickets. This helps streamline communication, ensures that all issues are tracked in one place, and prevents tickets from falling through the cracks.
Best Email Ticket Tools !!!
What do you like best about the product?
Automated Report section in Analytics Section and introduction of Freddy AI
What do you dislike about the product?
As of now nothing is good and they are updating their product as per the customer's requirement
What problems is the product solving and how is that benefiting you?
Yes in terms of creation of ticket and allocation of ticket so that works happen smoothly and all the response are shared within SLA
Customer Engagement like no other
What do you like best about the product?
Automation, bot capabilities, omnichannel, lots of features, FreshDesk support.
What do you dislike about the product?
Not that I don't like it but it takes a bit of getting used to and set up.
What problems is the product solving and how is that benefiting you?
FreshDesk helps us manage multiple mailboxes across multiple brands and geos through multiple support channels.
I Love freshdesk. The application helps me to organize all my departement tasks
What do you like best about the product?
Very friendly users. Very simple to use. The customer support was great
What do you dislike about the product?
I dont have any wrong review about the application.
What problems is the product solving and how is that benefiting you?
I can priorize my tasks when I can received all of the tickets support in one place.
Great Support Ticket System for efficient ticket management
What do you like best about the product?
I love being able to automate ticketing system that can be used by my colleagues where we can convert support emails into tickets with an automated reply. We can use for calling mechanism, which is very handy for both calls and emails. It is a great platform for using every tool which is to be used with different or multiple tabs/sites/apps.
What do you dislike about the product?
There are times when it does take a little long to download the reports which consists of huge data
What problems is the product solving and how is that benefiting you?
Freshdesk helps us solve issues with the most top queries which customers are reaching out to us via call or email. It allows to work on same tool. I love that I can see all the data in a clear view in a single tool.
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