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WORSE SERVICE EVER - ACCOUNT SUSPENDED WITHOUT NOTICE
What do you like best about the product?
It has been extremely frustrating to working with Freshworks!
No matter how many features a company has developed or how advanced its technology has offered, ignoring customers is fatal.
It is the second time they suspended our account, and our service is down completely. No one would reply you after emails and emails, what you could do is wait, and wait
What kind of IPO company would offer such a horrible service?
No matter how many features a company has developed or how advanced its technology has offered, ignoring customers is fatal.
It is the second time they suspended our account, and our service is down completely. No one would reply you after emails and emails, what you could do is wait, and wait
What kind of IPO company would offer such a horrible service?
What do you dislike about the product?
The weakest link of Freshworks is their support, how they treat their customers. If anyone is up to it, you are welcome to sign up for their services, but my company is not one of them.
What problems is the product solving and how is that benefiting you?
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Freshdesk review
What do you like best about the product?
Easy to use, efficient and convinient on the same time.
What do you dislike about the product?
The thing I dislike about freshdesk is its very complex to pull the data. We cannot download the excel file, it is sent to email id first then we can download it.
What problems is the product solving and how is that benefiting you?
The facilty to track updates on tickets it really helpful which enables us to give prompt resolutions to our customers.
Freshworks HELPS FOR ASSET MGMT
What do you like best about the product?
EASE TO USE
NUMBER OF FEATURES
EASE OF IMPLEMENTATION
NUMBER OF FEATURES
EASE OF IMPLEMENTATION
What do you dislike about the product?
UI INTERFACE
REPORTING
INTEGRATION
SUPPORT
REPORTING
INTEGRATION
SUPPORT
What problems is the product solving and how is that benefiting you?
TICKETING , ASSET MANAGEMENT
Great Platform from an Administrator's prespective.
What do you like best about the product?
- Streamlines the Customer Support Process
- Easy to use for our employees once they receive implementation training
- Centralized place for communication records between employees and customers
- Ability for automation through Canned Responses, tags, and threads.
- Easy to use for our employees once they receive implementation training
- Centralized place for communication records between employees and customers
- Ability for automation through Canned Responses, tags, and threads.
What do you dislike about the product?
I dislike that the platform is dependant on licenses for users.
The platform already has a fee for initial purchase, plus a monthly subscription fee. Should the need for more user licenses arise as the organization grows, as will our monthly subscription for Freshdesk.
The subscription based model being adopted throughout the business word is quite unfortunate. Gone are the days of a one time purchase.
The platform already has a fee for initial purchase, plus a monthly subscription fee. Should the need for more user licenses arise as the organization grows, as will our monthly subscription for Freshdesk.
The subscription based model being adopted throughout the business word is quite unfortunate. Gone are the days of a one time purchase.
What problems is the product solving and how is that benefiting you?
- Managers can validate the process taken by their employees for Customer Support.
- Records Management - The organization has a place for all customer communication records, should they ever need to be reference.
- Triage and Task Assignments - Freshdesk provides the Customer Support team with clear responsibilities outlined for customer responses.
- Records Management - The organization has a place for all customer communication records, should they ever need to be reference.
- Triage and Task Assignments - Freshdesk provides the Customer Support team with clear responsibilities outlined for customer responses.
Its ease of access and simplicity make the experience of our customers a lot better than ever.
What do you like best about the product?
Automation is one of the best features of Freshdesk.
What do you dislike about the product?
Analytics need improvement as it tends to be complicated.
What problems is the product solving and how is that benefiting you?
All customer-related transactions are logged here.
Good tool for Deskmanagement
What do you like best about the product?
Regular updates and feeding innovative technology in tool.
No code required to develop our vision in freshdesk.
No code required to develop our vision in freshdesk.
What do you dislike about the product?
Hard for handle multiple groups for reporting purpose not a template for taking manual report
What problems is the product solving and how is that benefiting you?
Reminder tool, Canned responses and Article popualting for customer which decreases our time.
An useful Helpdesk tool to handle customer issues from various channels from a single window
What do you like best about the product?
Freshdesk is a lightweight tool which is fast and user friendly.
What do you dislike about the product?
Limited customization option, Limited features.
What problems is the product solving and how is that benefiting you?
Freshdesk consolidates the customer issues from various platforms in one single interface and reduces the problem of juggling between tools, windows and reduces manual effort.
Best solution for Support
What do you like best about the product?
Freshdesk is one of the best solution for Support. It's simple and provides flexibility.
What do you dislike about the product?
Nothing as of now because this is user friendly and provides better experience.
What problems is the product solving and how is that benefiting you?
Support related problem at one place.
Not so bad not so good
What do you like best about the product?
User-Friendly Interface: Navigating through Freshdesk is relatively intuitive, making it easy to get started without extensive training.
Ticketing System: The ticketing system is effective for organizing and managing customer queries.
Ticketing System: The ticketing system is effective for organizing and managing customer queries.
What do you dislike about the product?
Customization Limitations: I found certain limitations in customizing the platform to suit our specific workflow and requirements.
Customer Support Response: The response time from Freshdesk's customer support has been inconsistent, and addressing issues has sometimes taken longer than expected.
Customer Support Response: The response time from Freshdesk's customer support has been inconsistent, and addressing issues has sometimes taken longer than expected.
What problems is the product solving and how is that benefiting you?
Managing customer queries and issues can be chaotic without a centralized system.
Simple for Agents, Great Reporting and Responsive and Supportive Success Team
What do you like best about the product?
It's difficult to select just one thing! The product is simple to configure and use but more importantly the Success team at Freshdesk is responsive and always there to set us up to get the most out of new features or add on modules. My second favourite is how they have evolved their reporting, they are always adding new features and we can deep dive into understanding trends and identify areas for improvement.
What do you dislike about the product?
I have yet to find anything I don't like about Freshdesk.
What problems is the product solving and how is that benefiting you?
With Freshdesk we have been able to deprecate our 1-800 phone line and our first response time is down over 50 %. Huge win.
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