Sign in
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Freshdesk Omni

Freshworks Inc. | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

3,329 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Tousif T.

5star Experience

  • August 21, 2024
  • Review verified by G2

What do you like best about the product?
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull out agents who are lacking
What do you dislike about the product?
Ticketing system needs to be automated as the agent and ame manually checking the tickets which resembles the same so could have merge automatically into one so it will save time
What problems is the product solving and how is that benefiting you?
Freshdesk caputures the inputs added by the agents in the ticketng system which also benefiting us to track their daily performance and was easily able to identify if any error made by the agents


    Information Technology and Services

Organizes Issues Via Ticketing

  • August 20, 2024
  • Review verified by G2

What do you like best about the product?
It is a great ticketing tool that makes sure concerns are addressed in a timely manner.
What do you dislike about the product?
Additional metrics or data availability can help improve data analytics.
What problems is the product solving and how is that benefiting you?
It makes attending to customer issues done in a timely manner with the help of prioritization via SLAs


    Cosmetics

My experience with Freshdesk is really good.

  • August 20, 2024
  • Review provided by G2

What do you like best about the product?
Freshdesk as a centric platform really works good with the inhous integration and with 3rd part integartion.
What do you dislike about the product?
Freshdesk should come up with more solution base module available in marketplace applictaions and tools.
What problems is the product solving and how is that benefiting you?
The ticketing solution is one of the key element benifinting me to ensure all customer queries are calculated and managed under one roof.


    Consulting

Eficiente y facil de usar

  • August 19, 2024
  • Review provided by G2

What do you like best about the product?
Lo que mas me gusta es la facilidad de uso, desde que comence a usar mejore un monto mi productividad. Su facil interfaz la hace facil de aprender.posee muy buen soporte al cliente, eso tambien significa interes en el usuario y su integracion es eficiente y util, la uso muy frecuentemente.
What do you dislike about the product?
Alguna funciones avanzadas no son tan intuitivas y lleva bastante tiempo aprender a usarlas y manejarlas bien, aveces no posee una facilidad de implementacion.
What problems is the product solving and how is that benefiting you?
A pesar de estos inconvenientes, Customer Service Suite ha sido realmente útil. Nos permite tener todas las interacciones con los clientes en un solo lugar, lo que ha hecho que nuestro equipo de soporte trabaje de manera más eficiente y responda más rápido


    Oil & Energy

Freshdesk Review

  • August 16, 2024
  • Review provided by G2

What do you like best about the product?
Freshdesk has a very easy to use UI and its really easy to use. Has plenty of features that a high contact contact centre needs. It integrates with the majority of our additional tools and systems.
What do you dislike about the product?
As its relatively new compared to competitiors, there are some features that its still missing but this is changing since the start of implementing AI.
What problems is the product solving and how is that benefiting you?
Give good, quick and reliable customer service amongst all our agents.


    Melita M.

Best Ticketing Service

  • August 16, 2024
  • Review verified by G2

What do you like best about the product?
The application is easy to customize to fit your business needs and user friendly.
What do you dislike about the product?
Nothing the system has been working well for us
What problems is the product solving and how is that benefiting you?
Our customer service has improved since we started using Freshdesk and there's proper visibility on what our resources are working on and types of trends and we can see our trends


    Harsh R.

Working as software engineer. Currently using Fresworks to improve CRM tool

  • August 16, 2024
  • Review provided by G2

What do you like best about the product?
Provide end to end solution for Customer Support
Ease of Use
What do you dislike about the product?
Some times custom support are not avaiable like we have faced once we required timestamp of each callback that was not avaiable at that movement which has caused fews bugs in our system
What problems is the product solving and how is that benefiting you?
it helps our agent to connect with customer.


    Information Technology and Services

If you are looking for a tool with no much tech experience on your side - Go for Freshworks

  • August 16, 2024
  • Review verified by G2

What do you like best about the product?
Been a tool which is use intuitive and helps with assisting our support teams very well. They have been responsive for our questions and implementation has been very easy.
What do you dislike about the product?
Need more support when it comes to showcasing new features which are getting rolled out. We usually think that the full potential of Freshworks aren't been explored by us yet!
What problems is the product solving and how is that benefiting you?
We are able to solve the tickets with the one view approach. Ease of integration has helped us to get data from other systems. It has been that one tool which provides us dashboards which we need.


    Jade M.

Freshdesk CoPilot (Freddy AI)

  • August 15, 2024
  • Review verified by G2

What do you like best about the product?
Freshdesk is user-friendly and consolidates all tools on one platform. Freddy AI is especially useful for grammar checking, tonal adjustments in emails, paraphrasing, and summarizing chat or email interactions.
What do you dislike about the product?
The ticket properties, it needs to be improve to provide better documentation.
What problems is the product solving and how is that benefiting you?
Freshdesk resolve the following for us:
> Collaboration we can see all interactions with customer in a single ticket which improved productivity and customer experience
>Easy email creation and documentation because of Freddy AI


    Michael F.

Improved our Customer Support Process

  • August 14, 2024
  • Review verified by G2

What do you like best about the product?
The ability to have collaborators have been a huge benefit in our transition over to Freshdesk.
What do you dislike about the product?
Wish there were more options to learning of its capabilities. Wish the Salesforce integration was cleaner. Wish there was more flexibility with sending emails from different email addresses. Easier way to merge tickets would be helpful too.
What problems is the product solving and how is that benefiting you?
Connecting multiple platforms, viability, keeping our response times honest, and history of communications