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Efficient and user friendly (good choice for time management)
What do you like best about the product?
it is liked enhanced customer support which is advanced with lot of features.
What do you dislike about the product?
i think chat support can be improved, searching or viewing of old tickets can be made much for efficent and convenient
What problems is the product solving and how is that benefiting you?
It solves real time management and makes tasks much easier.
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Explore the Benefits of Freshworks Customer Service Suite
What do you like best about the product?
Freshworks Customer Service Suite is one of the heavy hitters in the packed customer service software market. There are plenty of good reasons you might choose Freshdesk: it offers a simple user interface, versatile feature set and is backed by excellent customer service. There is still room for improvement, advanced analytics and customization are two areas that require more work but the entire package has been working very well. Whether you are looking for an all-purpose or dependable customer service, Freshworks is a something to ponder about.
What do you dislike about the product?
Freshworks Customer Service Suite offers many benefits but there are still a couple of areas where the platform might not work out for some customers : In general, Freshworks Customer Service Suite is a comprehensive solution that should work well for most businesses — but these areas might be even more crucial to you individually in your particular use case.
What problems is the product solving and how is that benefiting you?
Freshworks Support Suite resolves a number of issues in customer service management and offers several advantages to users. Freshworks Customer Service Suite solves the issues mentioned in this article which, when managed effectively can be beneficial and aids customer service management for any business / organisation leading to increased efficiency among support teams, higher levels of satisfaction from customers and a better performance overall.
Great CRM to use
What do you like best about the product?
One of the best CRM to view and maintain leads and folloup with customers on timely basis. Merge features adds up to the joy of single door customer details access under one single ticket. To do feature helps with timely response to all action needed.
What do you dislike about the product?
Sometimes multiple tickets gets generated which is a bit inconvenience.
What problems is the product solving and how is that benefiting you?
Freshdesk helps in managing the customer details, handle all the mails and communicae with customer on a timely basis. Well organised CRM platform.
Great experience on usage
What do you like best about the product?
It's very transparent and user friendly. Easy to access and find the insights.
What do you dislike about the product?
Unable to fetch who's the available agent and who turned ON their availability.
What problems is the product solving and how is that benefiting you?
It plays a major role to get interacted with our customers and to fetch the history of the interactions and communications.
Fab Experience of using Freshworks!!
What do you like best about the product?
easy to export data whenever required, customer support is quick!
What do you dislike about the product?
If we paull long term data it takes time
What problems is the product solving and how is that benefiting you?
Freshdesk is a customer support platform designed to address several key challenges businesses face in managing customer service. Here’s a breakdown of the problems it solves and how it can benefit you:
Excellent
What do you like best about the product?
Export Data from freshdesk
Show Activities System
Show Activities System
What do you dislike about the product?
Nothing.
It is very beneficial to me and my team
It is very beneficial to me and my team
What problems is the product solving and how is that benefiting you?
It can give us the data with filtering what we need which is beneficial that we dont rely on any other portal for any kind of data
Freshdesk is One Service
What do you like best about the product?
The feel of the tool is like I know hwere to find what and how to costimise the thing as it greate and make life better...
What do you dislike about the product?
little not happy with Dev support as We have to Depend on the SI partners but great support and service froom Freshworks
What problems is the product solving and how is that benefiting you?
It helps to have a conversatation in tickets let it be any platform like Whatsapp, Facebook, twitter, Portal, email and much more
CRM tool - One tool All soultion
What do you like best about the product?
user friendly and its makes all the our life easy. where it it has many source portals also
What do you dislike about the product?
Nothing much its has the possitive points only
What problems is the product solving and how is that benefiting you?
Working under the Customer service it help use to communicate with the branch and customer and give quality service to the customer
Overall Freshworks experience is good
What do you like best about the product?
Its user friendly, configurable which makes our life easy instead of depending on codes, ease of implementation
What do you dislike about the product?
Dependancy on the third party SI partners who does not have skills completely to take over our custom apps
What problems is the product solving and how is that benefiting you?
We are getting the database which can be analysed for various business used cases and that benifits the corganisation
Transformed our customer support and an improvement on other systems which implemented before
What do you like best about the product?
Integrated phone call system is one of the key reasons we purchased Freshdesk and Freshcaler. There are also lots of time-saving featues, easy to configure automations, and plenty of good add-ons apps. I've implelented Jira Service Desk, Hornbill, and others before, and although implementation consultancy could have been better, once live, it transformed our ability to monitor how we are delivering to customers, and enabling a global team to work on the same software product support tickets together. We specified a custom app to integrate with our product development team's Jira, and now Freshdesk have released an app which does the same thing!
During evaluation it beat ServiceNow on some criteria, and over all the evaluation scores came out similar, but Freshdesk/Freshcaller much better v alue for money
During evaluation it beat ServiceNow on some criteria, and over all the evaluation scores came out similar, but Freshdesk/Freshcaller much better v alue for money
What do you dislike about the product?
A number of minor dislikes e.g. it's not possible to create a report which mixes ticket, CSAT, and Freshcaller phone stats. Some ticket view columns can't be resized, agents can't be shown without Group, we had to use some workarounds to achieve what we needed to for SLAs.
What problems is the product solving and how is that benefiting you?
Enabled SLA management for different products, geographies, tiers, and has meant that we are achieving solving customers issues within SLA nearly 100% of the time :-)
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