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Easy to use and to manage customer queries at one place.
What do you like best about the product?
Freshdesk is very easy to use and all the options are easy to navigate and it doesnt requires more detailed view to learn using it,
What do you dislike about the product?
Nothing as such. All the options are readily available and are useful
What problems is the product solving and how is that benefiting you?
Its helps to accumulate and show cases at a single place which helps in resolving it efficiently and led to better user experience
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Amazing
What do you like best about the product?
I can find all the updates and communication in one place.
What do you dislike about the product?
Everything is good and very much useful.
What problems is the product solving and how is that benefiting you?
Getting all the information and communication done for the queries & complaints.
Tracking requests made easy
What do you like best about the product?
We were looking for a solution to track reasons for inquiries to our customer service groups around the world. Freshdesk has made that easy and cost effective. Since adopting Fresdesk we have integrated with other systems to make Freshdesk the primary place our team spends their time, every day.
What do you dislike about the product?
We have had a few issues with getting new features up and running, at times, but support has been good to help us work through the difficulties we have experienced.
What problems is the product solving and how is that benefiting you?
Using to track reasons for inquiries from customers.
It was great experience
What do you like best about the product?
It is beneficial and Good also helpful .
What do you dislike about the product?
Nothing about helpdesk we like to work on this
What problems is the product solving and how is that benefiting you?
Artificial intelligence (AI) and chatbot capabilities.
fast and effiecient
What do you like best about the product?
smooth and simple interface,no server issue
What do you dislike about the product?
some time files are taking too much time to open and view,, such as image format,and some format not supported that require different software, this should be support ally type of format
What problems is the product solving and how is that benefiting you?
fast email service, easy communication with customer
Five star experience
What do you like best about the product?
Having easy access to daily, weekly, and monthly reports and databases allows me to track agent performance effectively. This helps me identify and address any agents who are underperforming.
What do you dislike about the product?
The ticketing system needs automation because agents are currently manually reviewing tickets that resemble each other. Automating this process to merge similar tickets would save time.
What problems is the product solving and how is that benefiting you?
Freshdesk captures the inputs added by agents in the ticketing system, which helps us track their daily performance and easily identify any errors made by the agents.
Good
What do you like best about the product?
Excellent and easy to find all the required details
What do you dislike about the product?
There is nothing such that can be disliked.
What problems is the product solving and how is that benefiting you?
Easy to fetch customer details and conversation
Great tool for efficient customer support
What do you like best about the product?
I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support.
What do you dislike about the product?
One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution.
What problems is the product solving and how is that benefiting you?
Freshworks Customer Service Suite helps us manage lots of customer questions in one place. With its ticket management, live chat, and automation, it makes handling support faster and easier. This has really helped us respond to customers quickly and keep things organized.
Freshworks customer service suite is great to use within enterprises
What do you like best about the product?
I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite.
What do you dislike about the product?
The pricing could be more budget-friendly.
What problems is the product solving and how is that benefiting you?
Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives
Fresh Desk Feedback
What do you like best about the product?
How Smooth it is , Multiple tickets can be created here
What do you dislike about the product?
Can not get bulk deleted tickets data , In case needed for investigation
What problems is the product solving and how is that benefiting you?
It is helping us communication customer easily , creating tickets and let us follow up on tickets with cordinating internally
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