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Freshdesk Omni

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

3,281 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Education Management

Very pleased so far.

  • December 12, 2014
  • Review provided by G2

What do you like best about the product?
Very reliable. Decent feature set for a reasonable price. You can customize responses to help tickets, setup you own subdomain for your helpdesk, the knowledge base looks and operates per industry standards and you can filter certain users to particular kb articles based on their login. This is great for us because, being a school, we like to filter kb articles between faculty and staff and agents. The setup was friendly and knowledgable, especially with getting our SSL certificate setup.

The iOS app is very handy and works well.
What do you dislike about the product?
I would like a more compact ticket interface. That's the one feature I miss from Spiceworks.
What problems is the product solving and how is that benefiting you?
See above. We had been using the free Spiceworks help desk but were having reliability problems with the VM we were hosting it on. We needed a cloud-based solution that we could access from anywhere with a knowledge base that we could use for different constituencies.

    Mac C.

Fantastic overall product, I prefer it over ZenDesk

  • May 08, 2014
  • Review verified by G2

What do you like best about the product?
Superior user interface and end-user experience.
What do you dislike about the product?
The mobile experience for ticket management.
What problems is the product solving and how is that benefiting you?
Communicating with our
service Agreement program participants/hundreds of clients who have support questions about their websites.
Recommendations to others considering the product:
Definitely just try it out, and use their support if you have questions. We learned a lot from using their support. It has enormous flexibility.

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