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Freshworks Freddy AI
What do you like best about the product?
THe major tools like Freshdesk, Freshchat are all neatly integrated to solve customer problems and attain the best CSAT score. Also the features are quite simple to implement with exhaustive help articles.
What do you dislike about the product?
The one on one support is quite delayed sometimes after a query is raised. Also, the query has to be explained multiple times to different technical experts in order to get a resolution.
What problems is the product solving and how is that benefiting you?
The various channels on which we receive customer contacts on 3 channels - email, voice and chat are all combined into one single platform, also since the platform is universal, all the metrics of various channels can be studied in depth. Freshdesk reports are quite easy to implement and make a dashboard out of the same.
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Very clean and easy to use software, easily adaptable by everyone!
What do you like best about the product?
The UI/UX and easy to use features which makes it easy to multitask
What do you dislike about the product?
If couple of features can be more customised
What problems is the product solving and how is that benefiting you?
Engaging with customers and have a proper customer support mechanism
Easy and perfect to use
What do you like best about the product?
We can configure it exactly the way we want and if we need support from Freshdesk they are always really fast.
What do you dislike about the product?
Sometimes pricing schemes can be difficult to understand
What problems is the product solving and how is that benefiting you?
For our customer service we use it mainly.
Freshdesk is a nice tool to manage our customer service experience
What do you like best about the product?
Easy to use and understand. The layout is helping a lot to understand how everything works
What do you dislike about the product?
When Im switching between 2 different languasges i have to go to the settings etc. Would love to be able to have a button to change the language quicker
What problems is the product solving and how is that benefiting you?
Keep track of Customer replies and able to filter and sort out different inquiries
Good
What do you like best about the product?
Freddy Co-Pilot and the summarise feature is really good. Has really made a difference to the quality of our customer notes. Really good AI
What do you dislike about the product?
Some basic things that you would expect simply arent available. For example, once you combine tickets, it's impossible to unmerge/unlink.
What problems is the product solving and how is that benefiting you?
Customer Service CRM
Freshdesk is just WOW!!
What do you like best about the product?
Freshdesk is best! Good support. We use it daily with the best features, easy integration
What do you dislike about the product?
No issues faced till now!! it is very good
What problems is the product solving and how is that benefiting you?
Facilitate the management of team workflow.
excellent customer support software
What do you like best about the product?
it is very easy to use, smooth interface for cusomer support
What do you dislike about the product?
need to more improve on email interface for smooth work
What problems is the product solving and how is that benefiting you?
genrating tickets and for calls and mails for precise customer service
Great CRM
What do you like best about the product?
The support team helps every step of the way, with quick and objective answers to all our questions. It's an intuitive and easy-to-learn CRM. It's very easy to integrate.
What do you dislike about the product?
There are some limitations to customization.
What problems is the product solving and how is that benefiting you?
Constant support with any questions
The best ticketing Omnichannel Software
What do you like best about the product?
Ease to use, easy to implement!
The support its the best!
The support its the best!
What do you dislike about the product?
Realy nothing, its the best Saas of Ticketing and Omnichannel Desk
What problems is the product solving and how is that benefiting you?
We have all channels in one site.
Whatsapp, Telegram, Slack, Facebook, etc.
Our Agents only use one toole for answer all our channels.
Whatsapp, Telegram, Slack, Facebook, etc.
Our Agents only use one toole for answer all our channels.
Easy To Implement
What do you like best about the product?
I like the customization of the helpdesk dashboard, ease of use, and minimalist interface and the loadtime is considerably fast.
What do you dislike about the product?
I don't like that the scenario automations doesn't always work. I would like the same scenarios to display on every dashboard and give every agent access to the same canned responses. The analytics is a little bit of a steep learning curve.
What problems is the product solving and how is that benefiting you?
Resolving complaints fast, and creating a thread that allows our company to go back and investigate the agents resolutions.
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