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Freshdesk as a service desk tool
What do you like best about the product?
Ticket handling is very intuitive and flexible
What do you dislike about the product?
Custom objects are not goood as they should be
What problems is the product solving and how is that benefiting you?
We have very active help desk and we handle tickets through freshdesk
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Moving to Freshdesk - it’s been a great upgrade for our team
What do you like best about the product?
Our experience with the Freshdesk portal has been very positive. The site is user-friendly and makes managing support tickets efficient and straightforward. The customer support is impressively quick and responsive, which has been a pleasant surprise. Since switching to Freshdesk, we’ve noticed a significant improvement in our workflow. Additionally, we’re continually discovering new features that enhance our experience further. Overall, it’s been a great upgrade for our team.
What do you dislike about the product?
So far I am satisfied, I received an answer to the gaps I had
What problems is the product solving and how is that benefiting you?
It’s convenient to design the support tickets in a way that helps analyze common issues in the future.
Additionally, there’s an option to set security settings, allowing control over which customers can access certain files
Additionally, there’s an option to set security settings, allowing control over which customers can access certain files
Flexible scalable affordable CRM
What do you like best about the product?
Fresh desk has a good array of automation options to allow the categorisation and triage of customer enquires. The support team are always prompt, courteous and helpful.
What do you dislike about the product?
There are some limits to applying rules under some circumstances but there are work arounds.
I would like to be able to set a rule to alwet the last agent that held ownership of a ticket for instance but there is no way to do this at the moment.
I would like to be able to set a rule to alwet the last agent that held ownership of a ticket for instance but there is no way to do this at the moment.
What problems is the product solving and how is that benefiting you?
We are able to get a broad view on numbers of particular enquiries and by segregation of tasks achieve a greater focus and efficiency.
Best CRM so far I have used, Truly appreciable.
What do you like best about the product?
It is very customizable platform where I can showcase all my business needs and I used to get all the analytics to analyze my team performance. The ease of implemention of new settings and use the automation.
Even I really wants to a double thumpsup for their Customer support is much required and highly useful where they used to share their google calemders to block their time for 30 mins and we used to take demo sessions from them. Need to mention Ajay Kumar (Fresh Chat) Arjun and Vinu S from Fresh Desk. They were very helpful. I use this software daily on my business activities.
Even we have multiple integrations where you can connect with 2 different platforms inorder to run your business.
Even I really wants to a double thumpsup for their Customer support is much required and highly useful where they used to share their google calemders to block their time for 30 mins and we used to take demo sessions from them. Need to mention Ajay Kumar (Fresh Chat) Arjun and Vinu S from Fresh Desk. They were very helpful. I use this software daily on my business activities.
Even we have multiple integrations where you can connect with 2 different platforms inorder to run your business.
What do you dislike about the product?
No major backlash to mention it is very easy to use
What problems is the product solving and how is that benefiting you?
I can get my team performance through Analytics
Customer Satisfaction is must when you are running a business with the customers.
Customer Satisfaction is must when you are running a business with the customers.
Lovely
What do you like best about the product?
Almost everything however, the analytics part is very lovely which provides the best insights to customer experience.
What do you dislike about the product?
There is nothing as of now and i am sure they are almost one step ahead,
What problems is the product solving and how is that benefiting you?
It is a integrating part of our customer escalations and its handling all of the escalations.
Freshdesk’s service, ease of managing knowledge repositories, and efficient ticket tracking
What do you like best about the product?
What we appreciate about Freshdesk is:
1. Customer Service Support – We can reach out to them whenever we face an issue, ensuring help is always accessible.
2. Knowledge Repository Management – The ease with which we can manage and access information, streamlining our workflows.
3. Ticket Raising and Tracking – Simplified processes for raising tickets and tracking their progress, which helps us resolve issues efficiently.
1. Customer Service Support – We can reach out to them whenever we face an issue, ensuring help is always accessible.
2. Knowledge Repository Management – The ease with which we can manage and access information, streamlining our workflows.
3. Ticket Raising and Tracking – Simplified processes for raising tickets and tracking their progress, which helps us resolve issues efficiently.
What do you dislike about the product?
The main and only issue we’ve encountered with Freshdesk's service is the inconsistency in agent performance. There was one instance where I had a conversation with an agent, but he didn’t handle the issue properly. While it has only happened once so far, it still stands out as a concern.
What problems is the product solving and how is that benefiting you?
The ease with which we can manage and access information, streamlining our workflows.
Good product with a complex licensing scheme
What do you like best about the product?
Solve the ticket problem in a very efficient way.
What do you dislike about the product?
Licensing is complex and not user-friendly. Very basic things in premium models and things that are not justified in basic ones. The reporting is very bad because in trying to make it powerful, it becomes complex and not user-friendly without access to simple results like the number of events per ticket or reports that easy.
What problems is the product solving and how is that benefiting you?
Tracking of tickets at the help desk
This platform is easy to use and operate.
What do you like best about the product?
When we are required with the help of internal team they are eagerly willing to do.
What do you dislike about the product?
As such we did not get stucked anywhere yet.
What problems is the product solving and how is that benefiting you?
It is helping customers to keep a fluent transactional connection. It does not loop in the customer to get support.
Freshdesk has significantly improved our efficiency
What do you like best about the product?
The ease of use with integration it with our current email setup and setting up automation rules to increase the efficiency of our sales teams has helped our company to improve our service.
What do you dislike about the product?
Some features that we would like are not yet implemented, even though they are small it takes quite a while before they are implemented.
What problems is the product solving and how is that benefiting you?
Internal communication between departments and keeping track of lifecycle of a question/problem.
Frendly
What do you like best about the product?
Multilevel use platform help full IT support
What do you dislike about the product?
we need to auto mation of changing host in work group system
What problems is the product solving and how is that benefiting you?
Like if any one facing any issue in intrnal we create rule ticket need to genrate .
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