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Freshers, good first system
What do you like best about the product?
Ease of navigation throughout the system.
What do you dislike about the product?
Minimal options on the free version, should include more reports
What problems is the product solving and how is that benefiting you?
Tracking software issues
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Fresh Desk Review
What do you like best about the product?
Simplicity and efficiency of the system.
What do you dislike about the product?
I would like there to be more settings other than just canned responses and scenario automations.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us connect quickly with our teachers and resolve issues in an efficient manner.
Easy to use Ticketing Platform with excellent customer support
What do you like best about the product?
Freshdesk is an easy to use, user-friendly Ticketing platform that can be setup in under a few hours and used to simplify customer Service. I love the fact that Freshdesk is easily integrate-able with multiple sub-systems and provides the flexibility of using it in multiple channels like the PC, and having a dedicated mobile App. The product brings with it the power of analytics and other Plug-ins supported by multiple vendors that can help your data flow in and out of the system seamlessly.
Freshdesk is extremely customizable. Its menus and layouts make it very easy to make changes to your help desk within minutes, perhaps even seconds. If you are stuck and need help customizing, the Freshdesk team works extremely hard to help you achieve your goals.
I would like to say easy to set up, easy to use.Very good job I really see its helps us manage our customer support needs. Which is good and safe my time.In one clock i have my team in one place. So nice to communicate with.Really good I like it.
Freshdesk is extremely customizable. Its menus and layouts make it very easy to make changes to your help desk within minutes, perhaps even seconds. If you are stuck and need help customizing, the Freshdesk team works extremely hard to help you achieve your goals.
I would like to say easy to set up, easy to use.Very good job I really see its helps us manage our customer support needs. Which is good and safe my time.In one clock i have my team in one place. So nice to communicate with.Really good I like it.
What do you dislike about the product?
Thanks God I don't have any bad comments. So i can't say something really bad to use it.With install or working i don't have any problem but if you have some they have good customer support.
What problems is the product solving and how is that benefiting you?
Allows my agents to process applications, without interfering with each other. And do not worry about the fact that several employees respond to the same message, as everyone will be able to see who is working on this or that folder at the moment.So really helps.
Recommendations to others considering the product:
I think its just a plus if you have on your device program like Freshdesk. Will make you to concentrate more on other things.Its better to have than just think to start use.
Good but not perfect
What do you like best about the product?
Ease of access by web or phone app. This was crucial to our decision to go with Freshdesk.
What do you dislike about the product?
Impossible to either prefill or turn off some mandatory fields (requestor - I'd love to just default it to the logged in user)
Can't set a due date for a incident when creating it. "Server maintenance due Sunday night" for example, isn't usually overdue in 24 hours.
Can't set a due date for a incident when creating it. "Server maintenance due Sunday night" for example, isn't usually overdue in 24 hours.
What problems is the product solving and how is that benefiting you?
We needed a cost effective help desk ticketing system. Freshdesk has fit the requirements perfectly.
Quick and Easy to Use
What do you like best about the product?
It is very easy to use with a quick response rate. It allows you to easily track your IT tickets and make comments as needed. You are also able to add additional people to the ticket for better communication and to keep everyone on the same page. I can also just send an email without having to log in to the actual site.
What do you dislike about the product?
So far, there is nothing that I have come across that I did not like.
What problems is the product solving and how is that benefiting you?
To be able to send trouble tickets to our IT department since our department works from home.
Recommendations to others considering the product:
If you need a quick and easy way to send trouble tickets to IT, this is the way to go. Especially if you have people who aren't as tech savy as others
The new system to beat
What do you like best about the product?
Fresh desk allows for us to greatly improve our support system and process.
What do you dislike about the product?
It is a long process to have the program built and implemented.
What problems is the product solving and how is that benefiting you?
Our support system has seen great improvements in transparency and efficiency.
Freshdesk prioritizes and is flexible.
What do you like best about the product?
Freshdesk has a great mobile app. You can receive notification if you'd like.
What do you dislike about the product?
I really don't have any issues with Freshdesk.
What problems is the product solving and how is that benefiting you?
Technology issues within our school district. It is easy for teachers to use with little training.
Recommendations to others considering the product:
I really think fresh desk is simple to use. It's not an "In your face" service - you can choose how involved with it you'd like to be or need to be.
Very User-Friendly
What do you like best about the product?
It’s super easy to use and perfect for VIPKID teachers.
What do you dislike about the product?
Sometimes it takes a while to load, which is unusual because I have no trouble loading other sites quickly. It’s also not as easily accessible on Safari as it is on Chrome.
What problems is the product solving and how is that benefiting you?
Information and community
Recommendations to others considering the product:
It’s great!
Best help desk you can find!
What do you like best about the product?
Fresh desk makes my life easier when it comes to support tickets, it has lots of features and they keep getting better and better.
What do you dislike about the product?
Sometimes take few extra minutes to delete old tickets but l I'm thinking it's my computer and not Freshdesk.
What problems is the product solving and how is that benefiting you?
Helps me keep track of support tickets in a organized way, also I like the customer portal with the Faqs
Recommendations to others considering the product:
Higlely recommend
Great for the price
What do you like best about the product?
This is easy to use and pretty easy to configure. It also integrates with G Suite now for account creation.
What do you dislike about the product?
I'm not sure why it keeps sending help emails into spam, even from verified users and even agents. It greatly effects our response time, as we have to go and check to see if anything is there.
What problems is the product solving and how is that benefiting you?
This offers an easy, and cost effective way to keep track of help requests for our small company that has multiple people working the help desk as a small part of their other job.
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