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Fantastic
What do you like best about the product?
I love freshdesk! It makes contacting the company easy.
What do you dislike about the product?
It can be difficult to find information you are looking for.
What problems is the product solving and how is that benefiting you?
It helps me find information on VipKid
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Freshdesk does cloud-based customer service well
What do you like best about the product?
I enjoy the many facets of customer service that Freshdesk has to offer its companies.
What do you dislike about the product?
Sometimes it is hard to get around the conversations in the forums, or return to a topic that was previously helpful when you are learning the ropes of the company.
What problems is the product solving and how is that benefiting you?
Bringing a large community of educators together to share resources is a great benefit.
Freshdesk Keeping things Fresh
What do you like best about the product?
I appreciate how Everything is in one place.
What do you dislike about the product?
It is challenging to search the site for specific information.
What problems is the product solving and how is that benefiting you?
Communication across international boundaries and language barriers. Freshdesk allows me to keep up to date with time sensitive information.
Freshdesk for Vipkid review
What do you like best about the product?
It's the easiest way to get in contact with the company
What do you dislike about the product?
The drop down options when creating a ticket.
What problems is the product solving and how is that benefiting you?
Every issue we have we email the freshdesk and they filter it from thete
Tracking help desk tickets
What do you like best about the product?
Great way to track help desk tickets and filter them to the appropriate department.
What do you dislike about the product?
It does not have a great search feature for support articles
What problems is the product solving and how is that benefiting you?
Easy way to track the status of my help tickets
Freshdesk for business information dispersement
What do you like best about the product?
I like the ability to communicate with the home office via trackable tickets.
What do you dislike about the product?
It can be difficult to search past posted updates to find relevant information.
What problems is the product solving and how is that benefiting you?
I use freshdesk to contact the home office with questions or concerns. I also read weekly updates. It is beneficial to have a trackable connection of comments and concerns through freshdesk tickets.
Recommendations to others considering the product:
Th ticket tracking system is excellent.
Teacher User
What do you like best about the product?
I like the ease and accessibility of Freshdesk. The search function is helpful.
What do you dislike about the product?
I have no complaints about the use of freshdesk!
What problems is the product solving and how is that benefiting you?
I am searching for forums on various topics and submitting tickets for issues.
A for effort, but careful with the language barriers
What do you like best about the product?
They always reply in a quick and timely manner. They are very professional and I absolutely believe that they try their best to support and help the customers and teachers. They will always answer, even if its an automated response.
What do you dislike about the product?
Sometimes because of the language barrier, there is a lot of miscommunication and confusion. Despite the fact that I do believe they try their best to help, there have been many instances where support hasn't been given because either they don't understand the question or we don't understand the answer.
What problems is the product solving and how is that benefiting you?
I've used it to get help in order to get in touch with the customer. I've used in if there are some technical difficulties and for general information regarding the company.
very easy to set up
What do you like best about the product?
this is an intuitive platform that is very simple to set up
What do you dislike about the product?
this does not have a lot of reporting dashboard features
What problems is the product solving and how is that benefiting you?
this is a ticketing system we use for some programs.
Recommendations to others considering the product:
This is a pretty basic ticketing system (fewer features than zendesk and salesforce service cloud) that is extremely easy to set up. if you have a really simple workflow and reporting need then i'd recommend this highly. This will be a difficult tool to scale with.
Freahdesk
What do you like best about the product?
Freahdesk is a great tool for our support team. It helps us manage support articles and interest with customers in a variety of ways.
What do you dislike about the product?
It is easy for me to lose track of tickets in the mix of things.
What problems is the product solving and how is that benefiting you?
This allows for us to interact with and address customers' needs.
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