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Freshdesk
What do you like best about the product?
I like that the threads are easy to search for.
What do you dislike about the product?
Older threads sometimes get lost. If the wording was not exact, then sometimes I could not find what I was looking for.
What problems is the product solving and how is that benefiting you?
It is used as a communication center.
Recommendations to others considering the product:
I liked the format of this program. It was easy to find what I need.
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Freshservice
What do you like best about the product?
All in one solution, centralized asset management, change management and service desk
What do you dislike about the product?
CMDB functionality cumbersome, dashboards are not live or customizable
What problems is the product solving and how is that benefiting you?
Asset management, service desk automation
This is Customer Service!
What do you like best about the product?
Freshdesk is idiot proofed. Quick, simple and intuitive software that is ready to assist in management and tracking services.
What do you dislike about the product?
One thing is alerts of open, overdue etc. tickets. I would like to see priority levels attached to tickets I can set to alert me at settable intervals.
I would like to see a better way to edit time information. It's not broken, I personally would like to see this made easier. Never mind. It looks like you fixed it already. Thanks
I would like to see a better way to edit time information. It's not broken, I personally would like to see this made easier. Never mind. It looks like you fixed it already. Thanks
What problems is the product solving and how is that benefiting you?
Keeping on time, and under budget. Faster response times due to keeping projects and issues for my clients front and center.
Recommendations to others considering the product:
I have used other very highly rated software systems that end with Wise, and do a very good job. Freshdesk is smaller but well on its way to compete.
Great tool for small business
What do you like best about the product?
Ease of use is the most important for us. The dashboard and reporting are great. Price is inline and great for what you get.
What do you dislike about the product?
not a lot so far. Better integration with our CRM to pass data back to the CRM would be nice.
What problems is the product solving and how is that benefiting you?
Manages and tracks our services tasks and allow us to see reporting on the types of requests we get.
Freshdesk is a great platform for supporters like me!
What do you like best about the product?
Incredible support for the supporters
User friendly interface
Helpful features that make our life easier
User friendly interface
Helpful features that make our life easier
What do you dislike about the product?
Can't think of anything! ! The new MINT interface was a little hard to adjust to.
What problems is the product solving and how is that benefiting you?
Easy was to track tickets, stay on top of tasks, and track analytics.
Easy to work with
What do you like best about the product?
Support is fast and easily accessible through chat and online resources.
What do you dislike about the product?
Although you have an easy to customize product, it would be nice to have more control or have ability to deeper customize areas.
What problems is the product solving and how is that benefiting you?
We're able to track and report to our executives on specific trends and projects.
Useful
What do you like best about the product?
-The way you track tickets:
Select status and properties of esch ticket
-the customer support of Freshdesk is the best
-the way freshdesk creates reports
Select status and properties of esch ticket
-the customer support of Freshdesk is the best
-the way freshdesk creates reports
What do you dislike about the product?
Sometimes when there are figures attached, I am not able to download it. It i click it goes to a website fot visualization but not to be downloaded as gmail does for example. I do not know if maybe I do not know how to do it (I will contact you later) or maybe is like this.
What problems is the product solving and how is that benefiting you?
Know statistics every month about:
-what is the product with more questions
-what is the more asked question
(Support cases) this helps us to improve our documentation and to explain better to avoid future questions
-include notes in each ticket is useful also for internal issues
-what is the product with more questions
-what is the more asked question
(Support cases) this helps us to improve our documentation and to explain better to avoid future questions
-include notes in each ticket is useful also for internal issues
Recommendations to others considering the product:
Is easy to use and if you have a question, the support assintant will troubleshoot questions.
My experience with Freshdesk
What do you like best about the product?
Functionality and ease of use make for a worthwhile experience in particular the response times are quick
What do you dislike about the product?
difficulty un-merging tickets and customers if they were accidentally merged. Also, the customization is somewhat lacking for those on lower payment rates.
What problems is the product solving and how is that benefiting you?
Provided speedy and reliable support to our tutoring base as well as interactive with our Chinese based support colleagues.
Freshdesk team is focused, engaged and innovative
What do you like best about the product?
Finding a balance between customers "customization" needs and being a single SaaS platform
What do you dislike about the product?
UI is rough around the edges, deeper customization of SLA is much needed feature
What problems is the product solving and how is that benefiting you?
Single platform for multi-channel needs, enabling innovation by other companies (e.g. Delighted).
Developper using Freshdesk
What do you like best about the product?
I like the way it is designed so easy to use.
What do you dislike about the product?
I would like it to have more options to customize controls like color, position, etc.
What problems is the product solving and how is that benefiting you?
Increase communications with customers. We solve problems more quickly.
Recommendations to others considering the product:
Just try it. You can try for free before deciding.
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