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Fab Experience of using Freshworks!!
What do you like best about the product?
easy to export data whenever required, customer support is quick!
What do you dislike about the product?
If we paull long term data it takes time
What problems is the product solving and how is that benefiting you?
Freshdesk is a customer support platform designed to address several key challenges businesses face in managing customer service. Here’s a breakdown of the problems it solves and how it can benefit you:
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Excellent
What do you like best about the product?
Export Data from freshdesk
Show Activities System
Show Activities System
What do you dislike about the product?
Nothing.
It is very beneficial to me and my team
It is very beneficial to me and my team
What problems is the product solving and how is that benefiting you?
It can give us the data with filtering what we need which is beneficial that we dont rely on any other portal for any kind of data
Freshdesk is One Service
What do you like best about the product?
The feel of the tool is like I know hwere to find what and how to costimise the thing as it greate and make life better...
What do you dislike about the product?
little not happy with Dev support as We have to Depend on the SI partners but great support and service froom Freshworks
What problems is the product solving and how is that benefiting you?
It helps to have a conversatation in tickets let it be any platform like Whatsapp, Facebook, twitter, Portal, email and much more
CRM tool - One tool All soultion
What do you like best about the product?
user friendly and its makes all the our life easy. where it it has many source portals also
What do you dislike about the product?
Nothing much its has the possitive points only
What problems is the product solving and how is that benefiting you?
Working under the Customer service it help use to communicate with the branch and customer and give quality service to the customer
Overall Freshworks experience is good
What do you like best about the product?
Its user friendly, configurable which makes our life easy instead of depending on codes, ease of implementation
What do you dislike about the product?
Dependancy on the third party SI partners who does not have skills completely to take over our custom apps
What problems is the product solving and how is that benefiting you?
We are getting the database which can be analysed for various business used cases and that benifits the corganisation
Transformed our customer support and an improvement on other systems which implemented before
What do you like best about the product?
Integrated phone call system is one of the key reasons we purchased Freshdesk and Freshcaler. There are also lots of time-saving featues, easy to configure automations, and plenty of good add-ons apps. I've implelented Jira Service Desk, Hornbill, and others before, and although implementation consultancy could have been better, once live, it transformed our ability to monitor how we are delivering to customers, and enabling a global team to work on the same software product support tickets together. We specified a custom app to integrate with our product development team's Jira, and now Freshdesk have released an app which does the same thing!
During evaluation it beat ServiceNow on some criteria, and over all the evaluation scores came out similar, but Freshdesk/Freshcaller much better v alue for money
During evaluation it beat ServiceNow on some criteria, and over all the evaluation scores came out similar, but Freshdesk/Freshcaller much better v alue for money
What do you dislike about the product?
A number of minor dislikes e.g. it's not possible to create a report which mixes ticket, CSAT, and Freshcaller phone stats. Some ticket view columns can't be resized, agents can't be shown without Group, we had to use some workarounds to achieve what we needed to for SLAs.
What problems is the product solving and how is that benefiting you?
Enabled SLA management for different products, geographies, tiers, and has meant that we are achieving solving customers issues within SLA nearly 100% of the time :-)
5star Experience
What do you like best about the product?
Easy access to daily, weekly, monthly reports and databases through this I am able to track the performances of the agents which help me to pull out agents who are lacking
What do you dislike about the product?
Ticketing system needs to be automated as the agent and ame manually checking the tickets which resembles the same so could have merge automatically into one so it will save time
What problems is the product solving and how is that benefiting you?
Freshdesk caputures the inputs added by the agents in the ticketng system which also benefiting us to track their daily performance and was easily able to identify if any error made by the agents
Organizes Issues Via Ticketing
What do you like best about the product?
It is a great ticketing tool that makes sure concerns are addressed in a timely manner.
What do you dislike about the product?
Additional metrics or data availability can help improve data analytics.
What problems is the product solving and how is that benefiting you?
It makes attending to customer issues done in a timely manner with the help of prioritization via SLAs
My experience with Freshdesk is really good.
What do you like best about the product?
Freshdesk as a centric platform really works good with the inhous integration and with 3rd part integartion.
What do you dislike about the product?
Freshdesk should come up with more solution base module available in marketplace applictaions and tools.
What problems is the product solving and how is that benefiting you?
The ticketing solution is one of the key element benifinting me to ensure all customer queries are calculated and managed under one roof.
Eficiente y facil de usar
What do you like best about the product?
Lo que mas me gusta es la facilidad de uso, desde que comence a usar mejore un monto mi productividad. Su facil interfaz la hace facil de aprender.posee muy buen soporte al cliente, eso tambien significa interes en el usuario y su integracion es eficiente y util, la uso muy frecuentemente.
What do you dislike about the product?
Alguna funciones avanzadas no son tan intuitivas y lleva bastante tiempo aprender a usarlas y manejarlas bien, aveces no posee una facilidad de implementacion.
What problems is the product solving and how is that benefiting you?
A pesar de estos inconvenientes, Customer Service Suite ha sido realmente útil. Nos permite tener todas las interacciones con los clientes en un solo lugar, lo que ha hecho que nuestro equipo de soporte trabaje de manera más eficiente y responda más rápido
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