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Great helpdesk system with amazing support
What do you like best about the product?
The feature set meets our needs very well, even the free version is already way better than many competitors paid version.
What do you dislike about the product?
The old interface you currently get when logging in is very outdated. Luckily there is a new version called "Mint" which seems to be in a beta phase right now and activation can be requested from Freshdesks support team.
Unfortunately, the dashboard still doesn't automatically reload even with the new interface, therefore a browser refresh is necessary from time to time to see new incoming tickets.
Unfortunately, the dashboard still doesn't automatically reload even with the new interface, therefore a browser refresh is necessary from time to time to see new incoming tickets.
What problems is the product solving and how is that benefiting you?
Quicker response times for support requests, better traceability of customer issues.
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Great product and excellent support
What do you like best about the product?
Freshdesk is simple to use, the experience is smooth, there are no errors I came across in my usage of 3 years which is huge deal. Due to the easy interface, it is easy to train people and the training cost goes down.
What do you dislike about the product?
The reports are good but can be improved to a lot extent.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to support our global clients. Our teams are distributed globally and with help of Freshdesk we are able to work as a single team and deliver the results.
Recommendations to others considering the product:
This is an excellent software and very useful and it covers 99% of the support scenarios. However, if you are an enterprise and expect your vendors to deliver features or customizations based on your requirement, discuss that with your Freshdesk sales contact first.
Freshdesk review
What do you like best about the product?
It has good Mail customisations.. Easy of setting up the mails to users
What do you dislike about the product?
Versions other than Sprout are expensive. Better if you can reduce the cost
What problems is the product solving and how is that benefiting you?
Ensuring all e-mails are attended
Awesome!
What do you like best about the product?
Helpful support. User friendly Interface
What do you dislike about the product?
Nothing in my mind. I like everything about freshdesk. It is a very easy ticketing tool.
What problems is the product solving and how is that benefiting you?
IT support tickets for my company's software. It is easy way to communicate.
Recommendations to others considering the product:
5 star service
EXTEREMLY HELPFUL
What do you like best about the product?
can connect with customers anywhere anytime.I can receive call from anywhere and if not available I transfer them to my co-workers .helps me access details of customer easily
What do you dislike about the product?
there are no such dislikes the application could add new features but It is still good
What problems is the product solving and how is that benefiting you?
As it has got easy interface and is portable so it is used by our every employee. With the help of this we have increased the level of customer satisfaction.It reduces the responding time.The live chat feature makes understanding the problem more easy.
Recommendations to others considering the product:
You can add more connectivity with customer like video chat in some cases etc
Streamlining helpdesk support
What do you like best about the product?
Exposed API, and webhooks events to integrate with external systems.
What do you dislike about the product?
Condition rules do not support advance logic like OR
What problems is the product solving and how is that benefiting you?
Day to day support requests,
Very quick and helpful support team
What do you like best about the product?
I like how quick Freshdesk support is in responding to tickets and chat.
What do you dislike about the product?
I dislike how I do not get updated on feature enhancement requests. I guess it would be hard to do, but it would be nice to get an update.
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our support portal for client solutions, tickets, and chat.
Simple Clean and Effective
What do you like best about the product?
The unified experience. From the Customer Support framework, knowledge base, forum and all around experience it feels like one cohesive piece of software that functions well.
What do you dislike about the product?
The price per agent is slightly expensive
What problems is the product solving and how is that benefiting you?
We have utilized the functions of dispatcher to automate alot of our ticketing process saving us time and in turn we are able get more done with the same resources as before.
Freshdesk is fantastic
What do you like best about the product?
Freshdesk provides an all-in-one support platform that makes it easy to manage customer support. We are a small company in two locations with a nine hour time difference. By using Freshdesk we are able collaborate on the platform and build a team who enjoys doing support and working like a team.
What do you dislike about the product?
User rights are a great benefit for larger companies but for small support departments, it can be cumbersome to set boundaries for users.
What problems is the product solving and how is that benefiting you?
Live chat in high volume situations, Ticket tracking, customer feedback,
Recommendations to others considering the product:
Check out the online tutorials and FAQ to get the max out of the software.
Simplicity
What do you like best about the product?
The use of the product is simple. However, there are desirable functionalities.
What do you dislike about the product?
Certain functionalities that have been documented are in development, and as of now, there is no clear response on when they will be corrected.
The limitation of some functions by the plan. The product, although modular, the price is not.
The limitation of some functions by the plan. The product, although modular, the price is not.
What problems is the product solving and how is that benefiting you?
Centralization of information. Commercially, all sales and support requests are managed in a unified manner, integrating adequately with our QMS ISO 9001:2015.
Recommendations to others considering the product:
Patience with the understanding and application of requirements.
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