Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Great Customer Support
What do you like best about the product?
The application as a whole is a great way to standardize and consolidate customer support into a single place. The ability for users to submit and respond to tickets via email is very valuable and makes adoption much easier. Freshdesk's team is responsive and very helpful when dealing with them through their support process.
What do you dislike about the product?
The main things we'd like to see are improved searching in the portal, so we can have a better idea of how we are doing across different areas. In addition, the Client Portal view seems to be a bit lacking and it would be better if we could customize which fields are available for the customers, for example being able to have them search on a custom field such as a target release for a set of items.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to improve our customer support process across all of our products in our company. Rather than dealing with separate systems or having to find a place for items that come in from phone or directly via email, Freshdesk offers a standard place to house and manage tickets, improving our efficiency on the support front.
- Leave a Comment |
- Mark review as helpful
Great support software for supporting users
What do you like best about the product?
Tons of options to be able to tailor and customize Freshdesk to support our users. It's very easy to use and the support behind Freshdesk are always on time, friendly, and superb.
What do you dislike about the product?
We don't have anything to dislike about Freshdesk!
What problems is the product solving and how is that benefiting you?
Technical and subject matter support. We can use this software anywhere and it's always up to date.
Solid support software
What do you like best about the product?
Freshdesk does the expected job with minimal hassle and allows you to get running very quickly. The day-to-day workflow of managing tickets is streamlined and pleasant to work with. Ticket search remains perfectible but has significantly improved.
What do you dislike about the product?
Some common operations like quickly applying actions per ticket, mass-modification or changing the values of custom ticket fields remain a bit tedious.
Automation features (Observer & co) are a bit awkward but are usable.
Automation features (Observer & co) are a bit awkward but are usable.
What problems is the product solving and how is that benefiting you?
We managed to achieve a very good support level
Recommendations to others considering the product:
-
Good way to organize customer requests.
What do you like best about the product?
We avoid double processing of incoming customer Mails. Our customer's data is find in one place and you can assign subcontacts of our customers and tasks. It's a good summary for neccessary information.
What do you dislike about the product?
That every incoming Mail creates an extra contact.
What problems is the product solving and how is that benefiting you?
We have main email adresses for every team in our company. But everybody can probably process every request. To avoid double processing we work with freshdesk since May 2017 and it really oraganizes our work.
Recommendations to others considering the product:
If you work with several agents and just one email access, freshdesk is very helpful
Great software, fast support.
What do you like best about the product?
The effectiveness for my team to quickly pickup the software and learn it after a 5 minute explanation from me.
What do you dislike about the product?
It has almost everything. I think the "workflow" portion could be beefed up or enhanced a bit.
What problems is the product solving and how is that benefiting you?
I use this software in a non-traditional sense. I work for a building company and we needed a way for our sales team to submit for "bids" for new construction. We did it the old fashion way with email and excel.
This now automatically creates and loads there tickets and assignments.
This now automatically creates and loads there tickets and assignments.
Recommendations to others considering the product:
Definitely give it a try, worth it for the free 30 day trial.
Great support + customer service
What do you like best about the product?
Very helpful and responsive support help desk
What do you dislike about the product?
Cannot restrict/set time limit for agents to access certain tickets/groups. EG. Allow this agent to access certain groups on weekends only.
What problems is the product solving and how is that benefiting you?
Tickets from two different emails - different senders - accidentally merged into one.
Great tool for me and my team
What do you like best about the product?
The simplicity of the standard features, but also the capability of some of the more advanced tools.
What do you dislike about the product?
The UI is good but could be a bit cleaner
What problems is the product solving and how is that benefiting you?
We have grown rapidly and I think Freshdesk has helped us do that by supporting and onboarding our customers
Recommendations to others considering the product:
More app integrations
Freshdesk = Client Communciation
What do you like best about the product?
It has a great GUI first of all. I really like the look and feel of the product
What do you dislike about the product?
As such nothing. Everything is great to me. I loved working on handling client tickets for my company.
What problems is the product solving and how is that benefiting you?
Client Company Relationship.
Recommendations to others considering the product:
You would know that this is the best
Freshdesk helps us streamline tasks &communication, all while growing relationships with our clients
What do you like best about the product?
I like that we can assign tasks to Jira through Freshdesk & leave private notes for each other.
What do you dislike about the product?
As an agile component I'd like to be able to assign my own titles to the Dashboard & update those as our needs change.
What problems is the product solving and how is that benefiting you?
We have a small team & use Freshdesk as a way to streamline communication with each other & our clients. We're able to track our progress & respond to our clients more quickly which has been a real boon.
great product and support team
What do you like best about the product?
very intuitive and straightforward tool.Great possibilities to adapt the tools as per the business needs. Easy to learn and great support team, knowledgeable and with immediate help in case it is needed.
What do you dislike about the product?
Would be great to have a tips and tricks paet included to ahow all the possibilities and to look for hoe to set up freshdesk as per the business needa
What problems is the product solving and how is that benefiting you?
Customer service improvements and metrics
showing 2,901 - 2,910