Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
fast and effiecient
What do you like best about the product?
smooth and simple interface,no server issue
What do you dislike about the product?
some time files are taking too much time to open and view,, such as image format,and some format not supported that require different software, this should be support ally type of format
What problems is the product solving and how is that benefiting you?
fast email service, easy communication with customer
- Leave a Comment |
- Mark review as helpful
Five star experience
What do you like best about the product?
Having easy access to daily, weekly, and monthly reports and databases allows me to track agent performance effectively. This helps me identify and address any agents who are underperforming.
What do you dislike about the product?
The ticketing system needs automation because agents are currently manually reviewing tickets that resemble each other. Automating this process to merge similar tickets would save time.
What problems is the product solving and how is that benefiting you?
Freshdesk captures the inputs added by agents in the ticketing system, which helps us track their daily performance and easily identify any errors made by the agents.
Good
What do you like best about the product?
Excellent and easy to find all the required details
What do you dislike about the product?
There is nothing such that can be disliked.
What problems is the product solving and how is that benefiting you?
Easy to fetch customer details and conversation
Great tool for efficient customer support
What do you like best about the product?
I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support.
What do you dislike about the product?
One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution.
What problems is the product solving and how is that benefiting you?
Freshworks Customer Service Suite helps us manage lots of customer questions in one place. With its ticket management, live chat, and automation, it makes handling support faster and easier. This has really helped us respond to customers quickly and keep things organized.
Freshworks customer service suite is great to use within enterprises
What do you like best about the product?
I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite.
What do you dislike about the product?
The pricing could be more budget-friendly.
What problems is the product solving and how is that benefiting you?
Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives
Fresh Desk Feedback
What do you like best about the product?
How Smooth it is , Multiple tickets can be created here
What do you dislike about the product?
Can not get bulk deleted tickets data , In case needed for investigation
What problems is the product solving and how is that benefiting you?
It is helping us communication customer easily , creating tickets and let us follow up on tickets with cordinating internally
Efficient and user friendly (good choice for time management)
What do you like best about the product?
it is liked enhanced customer support which is advanced with lot of features.
What do you dislike about the product?
i think chat support can be improved, searching or viewing of old tickets can be made much for efficent and convenient
What problems is the product solving and how is that benefiting you?
It solves real time management and makes tasks much easier.
Explore the Benefits of Freshworks Customer Service Suite
What do you like best about the product?
Freshworks Customer Service Suite is one of the heavy hitters in the packed customer service software market. There are plenty of good reasons you might choose Freshdesk: it offers a simple user interface, versatile feature set and is backed by excellent customer service. There is still room for improvement, advanced analytics and customization are two areas that require more work but the entire package has been working very well. Whether you are looking for an all-purpose or dependable customer service, Freshworks is a something to ponder about.
What do you dislike about the product?
Freshworks Customer Service Suite offers many benefits but there are still a couple of areas where the platform might not work out for some customers : In general, Freshworks Customer Service Suite is a comprehensive solution that should work well for most businesses — but these areas might be even more crucial to you individually in your particular use case.
What problems is the product solving and how is that benefiting you?
Freshworks Support Suite resolves a number of issues in customer service management and offers several advantages to users. Freshworks Customer Service Suite solves the issues mentioned in this article which, when managed effectively can be beneficial and aids customer service management for any business / organisation leading to increased efficiency among support teams, higher levels of satisfaction from customers and a better performance overall.
Great CRM to use
What do you like best about the product?
One of the best CRM to view and maintain leads and folloup with customers on timely basis. Merge features adds up to the joy of single door customer details access under one single ticket. To do feature helps with timely response to all action needed.
What do you dislike about the product?
Sometimes multiple tickets gets generated which is a bit inconvenience.
What problems is the product solving and how is that benefiting you?
Freshdesk helps in managing the customer details, handle all the mails and communicae with customer on a timely basis. Well organised CRM platform.
Great experience on usage
What do you like best about the product?
It's very transparent and user friendly. Easy to access and find the insights.
What do you dislike about the product?
Unable to fetch who's the available agent and who turned ON their availability.
What problems is the product solving and how is that benefiting you?
It plays a major role to get interacted with our customers and to fetch the history of the interactions and communications.
showing 281 - 290