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Reliable and Flexible Support Desk tool
What do you like best about the product?
Quick, responsive interface, flexible. Knowledge Base function
What do you dislike about the product?
Not a lot, some competitors interfaces look a bit slicker, but that's not the be all and end all of a support tool
What problems is the product solving and how is that benefiting you?
Internal and customer support in one tool, reporting and intergration with other business tools
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A one stop solution to all your needs.
What do you like best about the product?
It automatically convert all the emails from the customers to tickets and respond to them faster. Never miss another email in the clutter.
What do you dislike about the product?
Time trackker should be improved. and there should be functionality to add timer on multiple tickets at a time.
What problems is the product solving and how is that benefiting you?
Emails, social media platforms, internal mails, and many more.
It Integrates everything your support team needs into your helpdesk - from payment management to translations and much more.
It Integrates everything your support team needs into your helpdesk - from payment management to translations and much more.
Recommendations to others considering the product:
Yes, it is worthy enough to use.
Great but as with anything can be improved
What do you like best about the product?
The quick support response when needed.
What do you dislike about the product?
Not as easy to see new tickets coming in vs the old version of fresh desk.
What problems is the product solving and how is that benefiting you?
Great way to keep track of tickets/problems.
Recommendations to others considering the product:
Be prepared for change, change is good.
Very pleased with experience
What do you like best about the product?
The way in which everything is logged in front of you and allows you to refer to older emails easily.
What do you dislike about the product?
There are still some issues with smoothness I have noticed freezes from time to time.
What problems is the product solving and how is that benefiting you?
It allows us to log everything we do when it comes to support, gives us more transparency as a company which other companies who want to deal with us would find attractive.
Recommendations to others considering the product:
Support are very helpful and it is a perfect support desk solution
Good quality support
What do you like best about the product?
quick responses and that we speak with our own technical manager that knows our case
What do you dislike about the product?
technical issues that take a while to be resolved
What problems is the product solving and how is that benefiting you?
ticketing and system integrations
Superb
What do you like best about the product?
It actually saves my time. I can keep control on my agents and stop them from making mistakes. The best thing I like is Dispatch'r, I need not to reach to a ticket or assigned individually to my agents, it automatically happen. Also, observer. Because of Freshdesk, we are able to create a healthy relationship and able to maintain it. Customer service/support part is also superb when its come to solving an issue/query.
What do you dislike about the product?
I didn't find anything as of now.
What problems is the product solving and how is that benefiting you?
We are able to reach more customers in less time and high accuracy. It helped to build a relationship between customer and us.
Very cool features
What do you like best about the product?
The ability to requeue tickets from any queueⁿⁿ9||ê
What do you dislike about the product?
The ability to lock a ticket Someone else is working on a ticket.
What problems is the product solving and how is that benefiting you?
We are solving the problems of not forgetting items for our clients when on the phone. Retimeing tickets.
A perfect ticketing system, with really neat workflows
What do you like best about the product?
I like the fact that freshdesk is minimal, it's elegant user interfaces, and simple easy to understand settings management.
What do you dislike about the product?
I think freshdesk mobile apps could be a valuable tool for customers to check on their existing tickets
What problems is the product solving and how is that benefiting you?
Our support system relies on a manual log book, and this creates a lot of chaos. missed deadlines, issues not attended to and proper task assignment and team management is lacking. Freshdesk is the answer to this.
My experience on Freshdesk
What do you like best about the product?
It's ease of use. It's easy to hover over icons and see what they all mean and more, there is a link to so many new features and you cna really dive deep into information
What do you dislike about the product?
Still just learning my way around new Fresh Mint but getting easier each day
What problems is the product solving and how is that benefiting you?
I came from Salesforce. This is WAY better. We use it to really get an understanding of the customer experience.
Great chat, great service
What do you like best about the product?
Option to chat over skype, as I'm living overseas. The ease at which I can categorise (assign) tickets to groups
What do you dislike about the product?
Very little - I haven't found a glitch yet that prevents me from doing what I need to do
What problems is the product solving and how is that benefiting you?
Customer service
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