Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Freshdesk is getting fresher at every step!
What do you like best about the product?
The best about Freshdesk is having an opportunity to use it for your own, very special purposes. It is not only a ticketing system for the customer support: the experience of implementing it to the multiple companies from a vast range of business areas allows me to say that is can be used everywhere where you have to work with any kind of requests: in the HR, in the internal support, in the production area, as a task management tool - the one and only stopping factor is your own imagination. Smart and powerful automatisations, incredible collaboration features, fast and understandibly looking new UI - everything screams about choosing Freshdesk without a doubt and inspires to look forward to the further improvments.
What do you dislike about the product?
There are currently some troubles with buying of Russian phone numbers which creates troubles in using the build-in telephony, so the only solution for those who would like to integrate telephony to their Freshdesk in Russia is CTI.
What problems is the product solving and how is that benefiting you?
With Freshdesk it is possible to both build a customer support center from a scratch with fun and ease and to easily migrate from some other system without losing a thing and to start being better, faster, smarter right away. So a really vast range of problems can be solved with Freshdesk: from getting a platform to collaborate with your colleagues to gathering the right info to create a set of reports important for your business. The main benefits are: the ease to learn the system and to start working it it, amazing app marketplace which is getting bigger every week, "collaboration - the kee to the customer success" philosophy, honestly followed in various features and possibilities provided by Freshdesk.
- Leave a Comment |
- Mark review as helpful
Enthralled beyond compare
What do you like best about the product?
Organized structure that will take your breath away
What do you dislike about the product?
Unable to have admin/supervisor edit or leave note on bad rating that may have been unwarranted
What problems is the product solving and how is that benefiting you?
Technology
Recommendations to others considering the product:
Feel free to ask for help for they will help you right quickily
Improved our Support quality and response time
What do you like best about the product?
Ability to overview all tickets and run different displays which you can configure.
What do you dislike about the product?
unable to template build multiple tickets together for joint tasks.
What problems is the product solving and how is that benefiting you?
Late responses to tickets or losing emails.
Recommendations to others considering the product:
Worth a trial allows you to fully integrate your support email into the system. Prevents you from missing emails and sends automated emails to customers letting them know your working on it.
CRM and gamification
What do you like best about the product?
Easy to use and manage. Gamification that helps increase productivity.Easy access from anywhere.
What do you dislike about the product?
Although it is easy to manage the knowledge base ,the,only three levels of organization are offered.
What problems is the product solving and how is that benefiting you?
Customer service,KPI 's,employee engagement
Recommendations to others considering the product:
Easy access that allows ,remote work
Simple to use, easy to implement and definitely scalable
What do you like best about the product?
It makes customer support a lot simpler. Freshdesk continues to help streamline our customer service. It helps to bring queries from Facebook, Twitter and emails into a single back-end which makes my team to efficiently answer queries. With a continuously growing student database, it is key for us to ensure that we meet their requirements and Freshdesk has helped us do exactly that!
What do you dislike about the product?
Would have loved a YouTube and Instagram integration as we do get a lot of queries in these channels
What problems is the product solving and how is that benefiting you?
The main objective was to streamline our Customer Support. By providing a single backend for different channels, Freshdesk has helped us work more efficiently and make my team's lives easier. The provision of a Knowledge Base has eliminated a lot of trivial queries that would come in.
Recommendations to others considering the product:
I would definitely recommend SMB's to consider Freshdesk as a possible choice for your customer support.
Convenient customer management
What do you like best about the product?
Freshdesk is one of the best applications for small and medium business customers. It is possible to assign customer requests. I like that Freshdesk easily integrates into several subsystems and provides the flexibility to use it in several channels, such as a PC. And it also has a special mobile application - it's very convenient.
What do you dislike about the product?
I do not like that we can not insert videos and large documents. And also I want to be able to instantly connect Freshdesk to notifications by e-mail. For example, if we publish a new ad, we want all customers to see it right away. I would also like to have access to analytics. And the opportunity to see how many active users from the total.
What problems is the product solving and how is that benefiting you?
This helps us stay in touch with customers and help them solve their problems using systems. In addition, our technical support is much organized and accelerated. Freshdesk helps us in providing instant offers to our customers, and this significantly increases our sales
Recommendations to others considering the product:
Decent software. Always will work on what you need. The platform works quickly and without failures, all your documents are protected. I recommend it to you.
Experience
What do you like best about the product?
The tool is very simple to set and use.
The support services are very responsive and efficient.
The support services are very responsive and efficient.
What do you dislike about the product?
Cannot go much deeper with reports.
An app was recently added with no agreement from us.
An app was recently added with no agreement from us.
What problems is the product solving and how is that benefiting you?
We can l'âge our customer support activities thanks to FD.
Recommendations to others considering the product:
None
Freshdesk has taken our company to another level!
What do you like best about the product?
Tracking agent performance is so easy with Freshdesk. Its very easy to keep our reps informed of their productivity and we are able to easily compare their workloads. Freshdesk also makes it quite easy to detect trends so necessary adjustments can be made proactively. It easy to have SLA alerts and we love the customer satisfaction survey options. I also love that the Freshdesk Support team is very responsive!
What do you dislike about the product?
I wish there was a way to export reports that provide a breakdown of volumes by day.
What problems is the product solving and how is that benefiting you?
We are better able to handle the workload. We are able to see all inquiries by requestor for historical purposes. Its quite easy to navigate and we love the ability to prioritize tickets.
Recommendations to others considering the product:
This is a great tool that is very easy to install and easy to use. Your agents will love it and tracking product and agent performance is wonderful.
Excellent product and exemplary customer service!
What do you like best about the product?
You can customize the product according to what you really need it for. It is very intuitive to navigate.
When your current plan does not satisfy your needs, just give them a call they will provide you either a workaround or will tell you if they have a better plan that does what you need to accomplish.
When your current plan does not satisfy your needs, just give them a call they will provide you either a workaround or will tell you if they have a better plan that does what you need to accomplish.
What do you dislike about the product?
I didn't like the fact that I can not do "selected contacts" for articles to be viewed only ( I am using Garden plan right now), which should be done very easily). For example if I have two different type of users from the same company and I want one user to see some articles and the others to see some other articles, I can not do that without creating two companies with two types of users of the same company.
What problems is the product solving and how is that benefiting you?
Providing help and receiving feedback from our users. We use it for both product development purposes as well as for client support.
Freshdesk makes it possible
What do you like best about the product?
Solutions - these help me quickly answer questions for some users, and can prevent questions from being asked because some users actually look for themselves!
What do you dislike about the product?
You cannot attach or insert a solution into a new "email".
What problems is the product solving and how is that benefiting you?
We are able to stay on top of the constant barrage of calls/questions without missing anyone. Our support staff is very small, but we still are able to give amazing customer service because we can manage it all in one place.
showing 2,811 - 2,820