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Good
What do you like best about the product?
More reliable, more features, loved the product
What do you dislike about the product?
NA, I don't have any disadvantage to list right now.
What problems is the product solving and how is that benefiting you?
Time management,data reporting and analysis
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Freshdesk is an amazing CRM
What do you like best about the product?
Easy to use and modify.
useful for bulk data
useful for bulk data
What do you dislike about the product?
Lags a lot and it refreshes sometime glitches
What problems is the product solving and how is that benefiting you?
Connecting with the learners to resolve queries
Great ticketing service through freshservice
What do you like best about the product?
Very easy for agents and end users. Simple workflow building.
What do you dislike about the product?
Hard to control in a GMP environment. Hard to lock-down with respect to permissions control.
What problems is the product solving and how is that benefiting you?
Easy to use for end users and easy to build workflows.
Easy Access, Cost Effective
What do you like best about the product?
It can be easily integrated with other applications like Custify, The UI is friendly
What do you dislike about the product?
Few product enhancements are required and bugs in analytics have to be fixed on a priority
What problems is the product solving and how is that benefiting you?
We are able to track the productivty and other key metrics
Great product for customer service
What do you like best about the product?
The interface, for users is neat and user friendly—simple enough for newcomers and seasoned team members to grasp promptly without hassle. Despite its straightforwardness; it doesn't skimp, on functionalities that streamline the process of handling customer support inquiries. The Customer support team is genuinely eager to assist us with our concerns.
One thing that really impresses me is the analytics and reporting options offered by Freshdesk. They provide reports that help us monitor performance across different areas such, as response times, ticket resolution rates customer satisfaction and more.
The setup process was just as easy to handle! Freshdesk provides a user interface that made it a breeze for us to start using it away without requiring much training or assistance.Thanks, to this user feature we experienced downtime and our team could stay productive throughout the transition, to the new system.
We find Freshdesk incredibly beneficial as we seamlessly incorporate it into our operations without any hitches or obstacles at all times It plays a role, in our work process and is indispensable, for overseeing customer inquiries efficiently tracking tickets and maintaining seamless communication through different platforms Be it addressing support requests via email live chat or social media Freshdesk consolidates everything in a single platform simplifying the task of organization and prompt responsiveness
Freshdesks seamless integration process and user friendly interface have made it an essential tool for us to provide top notch customer support on a basis, with ease and efficiency.
One thing that really impresses me is the analytics and reporting options offered by Freshdesk. They provide reports that help us monitor performance across different areas such, as response times, ticket resolution rates customer satisfaction and more.
The setup process was just as easy to handle! Freshdesk provides a user interface that made it a breeze for us to start using it away without requiring much training or assistance.Thanks, to this user feature we experienced downtime and our team could stay productive throughout the transition, to the new system.
We find Freshdesk incredibly beneficial as we seamlessly incorporate it into our operations without any hitches or obstacles at all times It plays a role, in our work process and is indispensable, for overseeing customer inquiries efficiently tracking tickets and maintaining seamless communication through different platforms Be it addressing support requests via email live chat or social media Freshdesk consolidates everything in a single platform simplifying the task of organization and prompt responsiveness
Freshdesks seamless integration process and user friendly interface have made it an essential tool for us to provide top notch customer support on a basis, with ease and efficiency.
What do you dislike about the product?
Platform can regularly be on the slower side, particularly when dealing with high ticket or multiple number of workflows. This can caused a reduction in the general efficiency of the support process at some times.
There is also a place where it could be improved, for example, the settings depth of some aspects, for example, ticket fields.
However, the Freshdesk integration is rich, and some of its larger components might need additional setup or tech skills, which may be inconvenient for the teams without specific IT assistance or you have to pay additional fees for integration.
There is also a place where it could be improved, for example, the settings depth of some aspects, for example, ticket fields.
However, the Freshdesk integration is rich, and some of its larger components might need additional setup or tech skills, which may be inconvenient for the teams without specific IT assistance or you have to pay additional fees for integration.
What problems is the product solving and how is that benefiting you?
We have also been using Freshdesk to monitor and sort a high number of emails well. Email support has been simplified with the help of the platform, so there are no more cases when some emails can be missed, as well as our customers will be able to receive answers immediately.
Also, Freshdesk helped to create surveys quickly: we could regularly receive feedback from our customers. It has been instrumental in addressing their needs and as well as make right adjustments and changes to our service delivery systems.
It has also been the case that Freshdesk offers strong analytics that have also I found to have made a vast difference. This allowed us to monitor performance and look at patterns through metrics which we were granted the ability to track and visualize. It also means that we can really see what is going within our support operations and make a more proactive and real-time adjustments to our customer support strategies. In general, Freshdesk has increased our productivity in the way we handle customer relations significantly.
Also, Freshdesk helped to create surveys quickly: we could regularly receive feedback from our customers. It has been instrumental in addressing their needs and as well as make right adjustments and changes to our service delivery systems.
It has also been the case that Freshdesk offers strong analytics that have also I found to have made a vast difference. This allowed us to monitor performance and look at patterns through metrics which we were granted the ability to track and visualize. It also means that we can really see what is going within our support operations and make a more proactive and real-time adjustments to our customer support strategies. In general, Freshdesk has increased our productivity in the way we handle customer relations significantly.
Fresh desk never cause any problem while working
What do you like best about the product?
Easy to use and helps to complete our task quickly
What do you dislike about the product?
Nothing as such which I dislike about freshdesk
What problems is the product solving and how is that benefiting you?
Understanding consumer issue easily and solve it on time
still leaves a lot to be desired
What do you like best about the product?
pricing for small businesses is reasonable
easy to modify or cancel service
easy to modify or cancel service
What do you dislike about the product?
too complex and challenging to set up without technical expertise
Freshworks' customer support is limited and have to end up working with our IT team for assistance
doesn't offer as much flexibility for customization as other CRM software
lost emails from email to ticket conversion
Freshworks' customer support is limited and have to end up working with our IT team for assistance
doesn't offer as much flexibility for customization as other CRM software
lost emails from email to ticket conversion
What problems is the product solving and how is that benefiting you?
Keeping everything organized and providing basic analytics
Cost effective CRM product with good features
What do you like best about the product?
The Integration was seamless with good number of features. We have been using Freshdesk for 3 years now for our customer support team and it has been a good experience.
What do you dislike about the product?
Few basic use cases expected out of CRM product are missing and feature request takes ages for them to implement.
What problems is the product solving and how is that benefiting you?
The conversation with customer is ticketed seamlessly
Multitasking
What do you like best about the product?
The interface is so easy to qccess with a well design
What do you dislike about the product?
Maybe it needs more access of customization
What problems is the product solving and how is that benefiting you?
Complain management
Great support software
What do you like best about the product?
Great ease of setup and use, no need to have a support email
What do you dislike about the product?
The free tier only offers 2 users compared to 5 by hubspot
What problems is the product solving and how is that benefiting you?
Having a ticketing software that is free and easy to use
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