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team lead
What do you like best about the product?
Fast and efficient tool and time saving one and i would highly recommend
What do you dislike about the product?
there no much dislikes about the freshdesk
What problems is the product solving and how is that benefiting you?
it helps to colleate the data at onece were we can see all conversations and it gives multiple option in terms of data analytics
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Simplies life
What do you like best about the product?
Easy access to customer enquiries and prior communication
What do you dislike about the product?
Having to prove I'm not a robot so often
What problems is the product solving and how is that benefiting you?
Easy access to all communications and ability to rectify customer complaints
CRM With many functions enable to use
What do you like best about the product?
Easy to mange and enable new capabilities
What do you dislike about the product?
Sometimes the portal not permit to use all resources available.
What problems is the product solving and how is that benefiting you?
Easy solutions to automate flow and interactions with clients.
Freshworks provide a really good tools to increase each more our business with good experiences.
What do you like best about the product?
Flexibility, agility and velocity do implement and cotinuous improving our business chalenge.
What do you dislike about the product?
I have no subjects on this point of view
What problems is the product solving and how is that benefiting you?
For conversational platform and solve tickets.
What an amazing product!
What do you like best about the product?
I love how integrated everything is. We make use of the omnichannel platform which gives us access to Freshdesk, Freshcaller, Freshchat and even Freshsales. Freshworks has everything covered, from automation to canned responses to chats with custom flows. Freshworks makes it easy to work and have a productive work environment.
What do you dislike about the product?
Not much to add, apart from the fact that you cannot tag specific agents on a chat conversation using the omnichannel platform. This can be done is freshdesk and you can leave private notes in chats, so not a train smash.
What problems is the product solving and how is that benefiting you?
Having the ability to @ agents in a live chat conversation. Multiple improvements on freddy AI
Freshdesk - Coopercompany
What do you like best about the product?
Facilidade no uso e valor do licenciamento.
What do you dislike about the product?
Atendimento Internacional (suporte técnico com equipe no Brasil ajudaria muito).
What problems is the product solving and how is that benefiting you?
Atendiment oao Cliente.
Content specialist in fintech and had experience in customer service
What do you like best about the product?
Simple, easy, helpful, have many options
What do you dislike about the product?
Sometimes the reports takes too long to download
What problems is the product solving and how is that benefiting you?
Solving extracting data and analys it and contact with user easy
Easy to use
What do you like best about the product?
Freshdesk is beginner and user-friendly, and it has great customization available depending on the plan you are in. Pretty much easy to navigate. The built-in Analytics is quite helpful for reporting and understanding trends. There are also free apps that can be installed within Freshdesk.
What do you dislike about the product?
Integrated Twilio SMS window and font size is too small, making it challenging and prone to error when typing.
What problems is the product solving and how is that benefiting you?
Customer service / communication management -- Freshdesk makes it easy to communicate to customers via multiple channels - email, call, SMS, chat. The flexibility it offers in terms of customization has been helpful specially in Analytics.
SD
What do you like best about the product?
Easy Integration on the website , saves time
What do you dislike about the product?
Api rate limit is less , should provide unlimited to premium customer
What problems is the product solving and how is that benefiting you?
Prviding plateform for support
Tool is really nice
What do you like best about the product?
The interface is really nice and easy to operate.
What do you dislike about the product?
Reports are less and we need to fetch different reports.
What problems is the product solving and how is that benefiting you?
Customer Interaction.
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