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One of the most complete tools on the market
What do you like best about the product?
The ease of configuring and supporting the tool. As well as the variety of options and scenarios that the tool covers. It is possible to implement it in companies from different segments.
What do you dislike about the product?
The limitation to receive and apply information via API in Freshdesk. In addition to some limitations on field customizations.
What problems is the product solving and how is that benefiting you?
Automating flows that were previously performed manually.
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Freshdesk has been a great tool for managing our customer support and ticketing system.
What do you like best about the product?
The interface is simple and user-friendly, making it easy to get started without much of a learning curve.
What do you dislike about the product?
One challenge is the occasional lag when handling a high volume of tickets, which can slow down the team's workflow.
What problems is the product solving and how is that benefiting you?
Efficient Ticket Management
Automation of Repetitive Tasks
Improved Collaboration
Better Insights and Decision-Making
Automation of Repetitive Tasks
Improved Collaboration
Better Insights and Decision-Making
Quick and easy to use
What do you like best about the product?
Email automations, ability to add multiple emails and link it to specific support group, SLA notifications.
What do you dislike about the product?
Not easy to switch a conversation as a ticket/chat like other competitor such as Zendesk offers.
What problems is the product solving and how is that benefiting you?
It helps us manage our customer support service for our 50+ apps
Freshworks: Solution ominichannel
What do you like best about the product?
For me, the best advantages to Freshworks is simple and fast.
What do you dislike about the product?
Maybe mora native integrations and others functions
What problems is the product solving and how is that benefiting you?
Identify the main needs and standart treatments.
Simple tool but lacks few feature
What do you like best about the product?
Very simple tool to use & integrate. Anyone can start a trail & do a complete setup in Freshdesk. Really good analystics & API options are wide we can integrate multiple tools
What do you dislike about the product?
Support, getting a right support person is really hard most of the time they don't answer proplery & also changes in plans without informing users
What problems is the product solving and how is that benefiting you?
Maintain the ticket history & helping us to handle all the channels like call, email & chat in single platform with there wide range of products
Easy UI
What do you like best about the product?
It's easy to use and navigate, I like the reporting feature
What do you dislike about the product?
Limitations on the customizations, such as canned responses by groups
What problems is the product solving and how is that benefiting you?
Track agents' performance, evaluate volume and CSAT
Freshdesk Review
What do you like best about the product?
User firendly UI , easy to integrate and use
What do you dislike about the product?
Support response is not upto mark also the reate limit is low
What problems is the product solving and how is that benefiting you?
Providing support to customer
Best product in the market
What do you like best about the product?
Ease to use, ease of implementation, customer support
What do you dislike about the product?
Nothing about the product itself to be honest
What problems is the product solving and how is that benefiting you?
resolution time, operational efficiency , cheap at scale
Very easy to implement.
What do you like best about the product?
Freshdesk's intigration into our website was very easy. The scalability is also a big plus, allowing us to utilize more tools as we grow.
What do you dislike about the product?
The downside to Freshdesk is the troubleshooting. For easy questions, it's not a problem, but when you get to a more indepth issues, it can be daunting to find a solution.
What problems is the product solving and how is that benefiting you?
The biggest issues Freshdesk has helped solve is bringing our different support groups into one area. This allows for us to easily pass tickets or chats from one person/group to another. The perk of a shared inbox is big as well. This ensures we are not duplicating tasks.
Freshdesk the most helpful tool
What do you like best about the product?
It has a good interface that is so friendly for anyone to use. It is easy to navigate and is really helpful for our day-to-day tasks. Freshdesk makes our daily work easier because of its unique features.
What do you dislike about the product?
I don't have that much thing to dislike about Freshdesk. So far so good.
What problems is the product solving and how is that benefiting you?
Queueing makes it easier to check which ticket needs to prioritize. Answering emails is easier to do because of its friendly interface.
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