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It was easy to use and easy to navigate
What do you like best about the product?
Easy to navigate and there's separate part about analytics
What do you dislike about the product?
Nothing really. So far, I don't really have any bad experience.
What problems is the product solving and how is that benefiting you?
I use it to communicate with our clients to request for additional documents. Also to check team's ticket handling performance
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fresh desk rev iew
What do you like best about the product?
it is simple to use and helpful. we love it has a company
What do you dislike about the product?
it's been hard for us to change our chat bot, but we are working on that
What problems is the product solving and how is that benefiting you?
its making it easy for us to keep in contact with our customers
Fácil de utilizar
What do you like best about the product?
As opções de bot, a agilidade, os barulhos de notificações
What do you dislike about the product?
tem vezes que o fresh perde a conexão e cai
What problems is the product solving and how is that benefiting you?
Na rapidez
Fresh top
What do you like best about the product?
a praticidade de usar e a Facilidade de implementação
What do you dislike about the product?
Não analisei nada que eu em particular não tenha gostado
What problems is the product solving and how is that benefiting you?
Entrada em um só número para vários colaboradores
The most used across the customer service industry
What do you like best about the product?
The reliability. I have hardly seen any downtime in Freshdesk.
What do you dislike about the product?
Some features are not very easy to use or easy to interpret
What problems is the product solving and how is that benefiting you?
Platform for seamless interaction with customers via chat and email. Easy integration of calling software like Ameyo, Ozonetel.
My experience at using the service is so god
What do you like best about the product?
More default commands to bot create a label ou register a label tickt
What do you dislike about the product?
Limited implementations about freshchat to create the same ticket to follow
What problems is the product solving and how is that benefiting you?
Quick answer
User friendly experience on Freshdesk
What do you like best about the product?
Easy to use platform with great features.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
What do you dislike about the product?
Analytics metrics takes time and bit laggy experience.
What problems is the product solving and how is that benefiting you?
Resolving Customer querries became ease.
Freshdesk
What do you like best about the product?
The out of box reporting is great and has good standard reporting capabilities
The ability to customise how you need and want the system to work for you
The ability to customise how you need and want the system to work for you
What do you dislike about the product?
Creating own reporting can be complex
Can be difficult setting up chatbots if you do not have a techy background
Can be difficult setting up chatbots if you do not have a techy background
What problems is the product solving and how is that benefiting you?
We can integrate all of our customer communcation channels in one place
Freshdesk
What do you like best about the product?
Easy access to the insight of the tickets and also the no code bot
What do you dislike about the product?
Nothing much it is working fine we did not had any issues
What problems is the product solving and how is that benefiting you?
To keep a track of cutsomer interactions
A user friendly experience of Freshdesk
What do you like best about the product?
It was quite easy and easy to use interface and, while check in the matrics in the analytics and easy customer support feedback, with the help of predefined templates and the integration was quite handy to implement. easy to understand the trends with the features to stream down frequently asked questions.
What do you dislike about the product?
Updating the analytics of dashboards analysis speed need be inproved in the real time, as of now it takes a while to updated the matrics.
What problems is the product solving and how is that benefiting you?
Im not sure of the freshdesk trying to solve
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