Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Freshdesk, for everything work.
What do you like best about the product?
Its ease of use. Simple layout and unlimited customisation options.
What do you dislike about the product?
The feature to create sub groups in agent active details
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to monitor our business queues in real time. We are into a food delivery business.
- Leave a Comment |
- Mark review as helpful
Best in class ticketing portal
What do you like best about the product?
Ease of use ,AI Freddy usage and analytics
What do you dislike about the product?
Cost can be reduced and call transcription feature do be enhanced
What problems is the product solving and how is that benefiting you?
User emails are converted to tickets and resolved
G2 Review
What do you like best about the product?
It's a great tool for monitoring the tickets and personalizing the reports from the WFM POV. I have been using Freshdesk for the last 6 years.
What do you dislike about the product?
We had latency issues frequently which were highlighted to the FD Support team and resolved.
What problems is the product solving and how is that benefiting you?
We are able to resolve the cx concerns quickly and reports personalising is easier
experience in export the bulk data and handling customer reviews
What do you like best about the product?
the most best part is to allow us to export the past data and it store the bulk data which help to easy to use and help to solve the customer query, easy to understand the features.
What do you dislike about the product?
as of now ecxperience i did not find any thing dislike but if it will update more we will be greatful
What problems is the product solving and how is that benefiting you?
it help us to resolve the tickets or query of customer and also help to export the bulk data and we can also resolved the query in bulk and one of the best part that seach part of contacts, tickets,solutions,forums,etc.
User friendly Software
What do you like best about the product?
that Coustmization options in Freshdesk software and the support. ease of intigartion , use
What do you dislike about the product?
no such any issue i have oberved in freshdesk
What problems is the product solving and how is that benefiting you?
Coustmer issues
Improved the quality of work which resulted in great customer satisfaction
What do you like best about the product?
Freshdesk improved the quality and quantity of task assisted that helps us further stabilized the relation between our company and our client. It minimize the unassisted tickets and we are able to monitor the productivity of each user within our team.
What do you dislike about the product?
The only downside i experience on Freshdesk is when updating the policy number in the settings, its taking time and sometimes im getting error.
What problems is the product solving and how is that benefiting you?
Reducing and organizing the volume of emails received from different clients. It makes easier for us to tracked requests and queries and we are able to respond to them quickly.
FreshDesk at CASHe (Bhanix Finance and Investment Ltd) for audit purpose.
What do you like best about the product?
I head Internal Audit and Controls at CASHe and customer queries, complaints are a part of our monthly review.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise.
What do you dislike about the product?
At times I find that teh communication is not sequential.
What problems is the product solving and how is that benefiting you?
All customer queries from multiple channels (email, chat, social media, phone) are consolidated into a single platform makes it easier for us as Auditors to review
Freshdesk is really easy to use and very user friendly.
What do you like best about the product?
Easy to track Inventory. We were able to track the tickets.
What do you dislike about the product?
The only thing i felt bad is about child tickets. When ever a child ticket is created it is created as a seperate ticket. If the child ticket is showing under the parent ticket then it will be more easy.
What problems is the product solving and how is that benefiting you?
We are able to track the IT tickets and have documentation of the issues. Also we are able to have an Inventory for all.
Ease of use
What do you like best about the product?
User friendly and helps the team monitor their tickets and pending task
What do you dislike about the product?
Keeps creating new tickets even with same subject
What problems is the product solving and how is that benefiting you?
Managing bulk redundant request
Well knowledge agents and devs
What do you like best about the product?
FDK framework easy to use for dev. Easy to stimulate for testing.
What do you dislike about the product?
Freshchat documentation needs more content and examples.
What problems is the product solving and how is that benefiting you?
Able to address customer issue by raising tickets and ensuring the issue is not repeated by tracking it.
showing 91 - 100