We use the product for traffic and security control.
Sophos Cloud Firewall (PAYG)
SophosExternal reviews
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Evaluating Sophos: Comprehensive Security Solutions for Modern Threats
What do you like best about the product?
The unified management platform allows for streamlined oversight of security policies, advanced threat intelligence, and consistent updates across the network. Additionally, Sophos Firewall's advanced threat protection, including features like deep packet inspection and web filtering, helps provide comprehensive security against a variety of cyber threats
What do you dislike about the product?
The extensive range of features and configuration options can be overwhelming, and there may be a steep learning curve involved for smaller organizations or those without dedicated IT staff
What problems is the product solving and how is that benefiting you?
provides robust protection against cyber threats such as malware, ransomware, and phishing attacks through advanced features like deep packet inspection and real-time threat intelligence and provides granular control over user access and application usage, which helps in enforcing organizational policies and preventing unauthorized activities.
Engineer Review
What do you like best about the product?
The management interface is very simple and thorough and offer the best dashboard and reporting, cloud management solution, Very simple when trying to implement, Synchronized Security and cross—product integration between Firewall and Endpoint, Support team are very friendly and informative, suitable for SMB businesses
What do you dislike about the product?
It lacks the concept of SD-WAN but sd-red solves this problem
What problems is the product solving and how is that benefiting you?
All-in-one (Email Filtering, Web App Firewall, NGFW), Connect multiple sites using the sd-red device and one firewall
Identifies the threat and publishes the information across all endpoints and firewalls
What is our primary use case?
What is most valuable?
We currently have multiple clients, and many users are working remotely. We need antivirus protection to guard against malware introduced from public networks. One of the most beneficial features of Sophos XG is its integration with Sophos Central. If any file is detected as malicious on any endpoint or firewall, Sophos Central immediately identifies the threat and publishes the information across all endpoints and firewalls. If a single system gets infected, the threat is communicated and addressed across the entire network, including all sites and remote users.
What needs improvement?
One drawback I've noticed with Sophos XG is that sometimes, the platform can become unresponsive. I've observed that it occasionally hangs, causing traffic to get stuck. During these times, users cannot access the internet or any services routed through the Sophos Firewall. This issue happens randomly and isn't something we've encountered with other firewalls like FortiGate, which we used in the past.
Dealing with licensing has been a big challenge for us. Despite our efforts to resolve issues through our sales contact, we've faced limitations. After confirming our purchase orders, we had to escalate the issue. We were ready to extend our licenses for two or three months.
For how long have I used the solution?
I have been working with the product for a year.
How are customer service and support?
We haven't seen any major issues with customer support from Sophos. We have faced some problems, but we understand that the support team can sometimes be unresponsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing FortiGate to Sophos XG, I would say that if I'm working on large-scale asset monitoring and security purposes, especially if I have a data center that requires firewall security, then FortiGate would be my choice. It's faster and more responsive than Sophos XG support.
How was the initial setup?
The tool's deployment takes two to three hours to complete. It doesn't require any maintenance. You would need one engineer to handle one application.
What was our ROI?
I can say there has been some return on investment. It's good, but I would still say it's higher by about 10-15 percent compared to other market products with similar configurations.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing and licensing are very complex. As a developing company, we need approvals from management to make a purchase, which can take time. We asked Sophos XG to renew our current firewall license for one or two months while we plan to accommodate our increasing IT assets.
What other advice do I have?
I rate the overall product an eight out of ten.
Sophos Firewall
What do you like best about the product?
easy to install and manage with lots of features, Heartbeat between XGS and Intercept X which enables firewall to isolate infected device
What do you dislike about the product?
I have not encountered any issues with Sophos, except that the SD-WAN could benefit from further development
What problems is the product solving and how is that benefiting you?
We required a centralized solution to manage and collect logs from various firewalls located in different areas. Sophos Central, being completely free, eliminated the need for a separate management solution. It also analyzes threats and provides root cause analysis of any attacks
Sophos XGS Comes with Xstream protection capabilities
What do you like best about the product?
1. Having user authentication capabilities, including LDAP connectivity and multi-factor authentication, without the requirement for additional licensing, is a plus.
2. The ZTNA feature that was just implemented is fantastic to have without the need to setup any more gateways.
3. SD-WAN routing capabilities allow us properly use the available gateways utilizing multiple Service Level Agreements.
2. The ZTNA feature that was just implemented is fantastic to have without the need to setup any more gateways.
3. SD-WAN routing capabilities allow us properly use the available gateways utilizing multiple Service Level Agreements.
What do you dislike about the product?
1.The firewall should have a third-party threat telemetry feature for ingesting threat data such as SHA values.
2.Reporting should be more granular and configurable.
3.The OEM should provide a specialized on-premise reporting device to meet the needs of air gap network reporting/logging for an extended length of time.
2.Reporting should be more granular and configurable.
3.The OEM should provide a specialized on-premise reporting device to meet the needs of air gap network reporting/logging for an extended length of time.
What problems is the product solving and how is that benefiting you?
We have had a positive experience with the product from the deployment phase to the point where we can now fully utilize it. The product's major strength is its ease of control and breadth of protection across many tiers, allow us to achieve robust protection at all times.
High performance on-premise solution and easy management over Sophos central
What do you like best about the product?
Easy to use and quick to deploy solution. Very stable with high performance in daily use. The range of functions is very large and customisable. We are very satisfied with the provided performance and features. Also the upgrade from a smaller XGS to bigger one is very intuitive.
What do you dislike about the product?
There is still no support of VRFs even if zones are supported.
No option to set specific Ipsec selectors in site-to-site configuration. The firewall accepts all selector combinations so the other endpint decides which selectors will be in use.
Limited options in routing protocols like BGP.
No option to set specific Ipsec selectors in site-to-site configuration. The firewall accepts all selector combinations so the other endpint decides which selectors will be in use.
Limited options in routing protocols like BGP.
What problems is the product solving and how is that benefiting you?
We work on innovative projects and use cases in our laboratories. A high data rate and flexible hardware and software features are therefore essential for us. This requires a fast, agile firewall solution, which we have found in the Sophos Firewall. Also IPsec is an important point especially when we are at trade fairs, the XGS firewalls are very stable in that case.
Sophos Firewall
What do you like best about the product?
during covid was able to continue working from home, has been a life saver
What do you dislike about the product?
the alerting and reporting is average and could be improved upon providing real time alerts for whatever chosen activity / user requires it.
What problems is the product solving and how is that benefiting you?
helping keeping pupils safe in education through web filtering application control
Sophos
What do you like best about the product?
can work from anywhere and have access to network
What do you dislike about the product?
the alerting could be made better for educational settings. Safegurading is a major risk now and having to bolt on 3rd party products to meet these needs
What problems is the product solving and how is that benefiting you?
solving keeping kids safe in education mandates and allowing administrative staff to work remotely
Offers visibility into network information, sources, destinations, and threats
What is most valuable?
The tool's most valuable feature is threat protection and DLP features. So far, basic DLP features like content protection and blocking. Furthermore, for remote users, features such as back filtering and application control are available, allowing for command and control from our side. It is very easy to understand policy applications.
It has multi-console features, where you can designate administrators or super admins. There's also a read-only feature available. Visibility features are included in XDR. This provides information on user impact, potential threats on specific machines, source and destination IPs, setup firewall details, and unique identifiers for each machine. Another notable feature is network isolation, ensuring that data remains secure by isolating affected machines from others.
Sophos XG offers visibility into network information, sources, destinations, and threats. Depending on the policies applied, users may monitor specific issues without blocking them. However, policies that block threats should be applied.
What needs improvement?
One feature I would like to add is remote wipeout capability. This would be useful in cases where a user leaves the organization and fails to return their laptop. Remote wipeout would allow for the deletion of data from the device with a single command. Regarding technical support from Sophos XG, it's generally satisfactory. However, the response time could be improved. It takes around one hour to receive assistance, but reducing this to 30-45 minutes would benefit us.
The tool has only a base DLP feature. It needs to have a full DLP feature with additional licensing.
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the stability of the solution?
I rate the tool's stability an eight point five out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven point five out of ten.
How was the initial setup?
The tool's installment is easy.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is cheaper compared to other alternative products.
What other advice do I have?
Sophos XG has a lab center where they analyze signatures and automatically update them on the product. This eliminates the need for manual updates on individual machines or centers. Additionally, it has features like MDR and management response features. So, Sophos XG seems to have a roadmap in place.
I would recommend the product based on the situation. Cortex, a next-generation antivirus for larger enterprises, would likely provide sufficient coverage. It's also known for its scalability and visibility features, including root cause analysis and terminology features.
I rate the overall solution an eight out of ten.
Can be deployed easily and quickly, and the antivirus features are valuable
What is most valuable?
The antivirus features are valuable.
What needs improvement?
The price should be cheaper. Xstream must be included in future releases.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the tool’s stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten. Our clients are SMBs.
How was the initial setup?
I rate the ease of setup a ten out of ten. The solution is deployed both on-premise and on the cloud. The deployment takes half an hour.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a six out of ten.
What other advice do I have?
We are distributors. We sell the solution. We have many customers. Overall, I rate the product an eight out of ten.
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