Our use cases for Automation Anywhere primarily started with finance and accounting, order-to-cash, supply chain processes, and then reporting areas, and now we are going towards more end-to-end automation.

The main challenge or objective I am looking to solve with agentic process automation is that APA, again, the next step after RPA, is we're looking at more cognitive, probabilistic and cognitive solutions using NLM, which is also self-healing, self-learning.

The primary use cases start with procurement, payment or customer management, order management cycle.

Automation Anywhere's features benefit our company since we deal with a myriad of customers, and we're talking about different security protocols, requirements, and we are a global company. That puts us in a position where we have to comply with the local regulations of each country. Automation Anywhere follows the same protocols, and they are compliant on GDPR and other areas, making it easy for us to expand.

What I appreciate most about Automation Anywhere is the high degree of interoperability, and they have both on-premises and cloud versions, which allows us to ensure that we are properly following the protocols and ensuring seamless integration with our native systems.

In the age of agentic AI, the biggest challenges for me and my company occur when different players come up with their own copilots. The key factor that will help us from a scalability standpoint is integration. There are multiple ways to achieve this, not just through the presentation UI layer, but also through the database side or using an API. A high degree of versatility of the tool and interoperability is essential, not just from Automation Anywhere but also from other applications, because if they are too closed, it will not allow for seamless end-to-end automation.

We're doing a POC with the AI Agent Studios. It's promising. They are trying to address some of our concerns.

We have a robust AI governance approach in our company. We're trying to play with some low-risk cases. We have a good framework, and that's getting implemented alongside agentic AI.

Document automation has been phenomenal. There have been a lot of changes and updates to it, and it is serving a very good purpose right now with document classification and document automation coming into play. Using AI enabled framework, we're able to fetch the details from it and also give input to our downstream processes.

Document automation is definitely a tool that will help us provide a better experience for our employees and our legal departments or any department that is dependent on documents that we're getting from outside parties, which are nonstandard, nonstructured. It helps us from an overall digitization of a documentation and its summarization of it. At the same time, using the cognitive abilities of an LLM, we are able to trigger actions.

For some of our purchase order processes, we did a pilot. It provided about a 90% reduction in time. You don't have to read the entire email and you don't have to read the PDF. It reads it, contextualizes it, and finds all the key areas important to the purchase order.

Automation Anywhere has been promising a lot in the last three years, and the roadmap they laid out on APA is definitely going to help businesses. A lot of work has gone into it, and the latest APA-related releases are very good.

The key area where improvement can happen is understanding the different perspectives and different industries that they're serving in terms of industry-wise use cases.

The improvement points can be summarized as trying to provide more accessibility for those AI agents they have built so that people can start testing APA. Additionally, they should try to evangelize more APA with organizations by allowing them to try and test first before they can go for a wider option.

I have been using Automation Anywhere for six years. We started with the initial version, and now we are going towards the cloud version.

Automation Anywhere helps me overcome the specific challenges and we're working very closely with them. We did bring up some of the issues that we want to address. Automation Anywhere was able to help us by sharing best practices, how other players are doing, and how we can still use Automation Anywhere and be compliant with the requirements while respecting the security protocols and the identity protocols.

We evaluated other products, and we decided on Automation Anywhere, which was easier for us as we went towards the on-premise solution. We didn't try other products. We were thinking about it since it complied with all the requirements.

The deployment was not difficult. Automation Anywhere helped us.

There is maintenance needed. You need to keep on updating it as it gets complicated from a security system standpoint. You have to make your software more resilient to handle hackers and to ensure that no vulnerabilities. That's a work in progress, always.

From a pricing standpoint, the value that we drove when we first hopped onto this journey was significant compared to the ROI. The ROI was significant compared to the investment we made.

My experience with the pricing, setup costs, and licensing of Automation Anywhere has been very open in terms of what's possible and what's not possible. We are always looking at trying to play within the boundaries of budgets while delivering business impact.

Overall, the pricing strategy has been fairly good for us, and it works for us. When we're looking at adding enhancements, that's when it gets a little difficult. It's all about getting as much bang as possible for the buck that we're spending, leading to hard negotiations. However, they've been understanding. Automation Anywhere understands the business needs and tries its best to deliver.

I did not consider other products in my journey, as this work was already done by our IT team, so we didn't have to reinvest the effort.

We are moving from on-premises to the cloud. We're looking at Copilot. We expect it to accelerate and help us in the future. We don't have to start from ground zero to get to the next step.

We are not using the COE manager; we have our own tool.

I'd rate the solution nine out of ten.

Our primary use cases with Automation Anywhere revolve around process discovery, where we've used that with many clients to identify areas of opportunity for automation, map those out, and build the core automation to drive the new modernized processes. We originally had done a fair amount of work with robotic process automation types of opportunities in and around revenue cycle with health system clients, ensuring that they get paid appropriately for the services they render.

One of the really interesting use cases that moving into agentic automation brings to the table are more complex use cases, where we can work with things such as medical necessity denials, where payers will deny or downgrade the payment that they provide to the health systems based on a set of medical necessity criteria.

The introduction of the agentic capabilities allows us to ingest that denial letter, along with the criteria for medical necessity that's required to be met to be paid, and then work with the medical record itself, so the agent can scan the medical record to find out why it's denied matching to the criteria that's required to support it and determine if the criteria are met. If so, it can then draft a letter.

Traditionally, that's been a highly manual process that requires a clinical resource, which tends to be very expensive, and they can do only about 10 a day or 50 a week. With this kind of automation, the draft letter is provided to them for review and confirmation, allowing them to increase productivity by multiples across the impact and giving them the opportunity to work more effectively in terms of the span of denials, because most health systems never even get to all of them, determining whether they'll take the time to do it based on labor intensity.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality. There are fears around AI that people have about whether the AI will hallucinate and those kinds of things. Having a partner like Automation Anywhere, a company that is known in the industry, is a leader in the industry, brings a lot of credibility to how people look to solve those problems and drive that comfort level.

Customers also are looking for the kinds of solutions that help enable their workforces to be more effective. Agentic capabilities bring a lot to that. If you think about not just the traditional labor savings, but how you can elevate the performance of the employees that will still be there, the agentic AI brings a lot to the table for those kinds of solutions as well.

Some of the really impactful features of working with Automation Anywhere are the ability to design and partner with their experts to come up with our solutions. Often, we're trying to push the envelope on how either a process has worked traditionally, and trying to see how the automation solutions can change the nature of that process. Automation Anywhere has been a fantastic partner to work through different ways and try different methods and approaches to solving those problems.

Document automation often comes up with our clients, where the processes we're working in still transfer faxes and other traditional documents that must be uploaded, with data extracted and input into a process, whether that's faxes for scheduling appointments or things such as benefit determination, sometimes following up on authorizations for services. Document automation is a really important feature and component to solving these problems.

In terms of areas for improvement and opportunity, Automation Anywhere has been a great partner for us. Many of our clients would want to see scalability in pricing, and while I could say cheaper, that's part of it. Finding creative and scalable pricing structures is important, especially with the move toward agentive automation, which presents challenges in getting clients on board. Clients are interested but reluctant, needing proofs of concept with minimal upfront cost or risk to demonstrate value.

Additionally, there's potential for Automation Anywhere to integrate conversational types of tools and AI into their tool set, which would be really valuable.

We have been working with Automation Anywhere for several years and we are a partner with them, using them to support many of our solutions for clients, helping to modernize their workforce and bring the digital workforce concept to life with our clients.

In terms of reliability and stability, I have personally found Automation Anywhere to be a highly reliable and stable product, well-known in the market for that.

Many of our clients are just moving into automation, and one of the benefits with Automation Anywhere is the ability to scale and add processes as we improve concepts, helping them get comfortable with the technology while driving more value through expanded automations.

We've received great support from Automation Anywhere. We've developed some new innovative solutions with them requiring significant work from their engineering teams and their partner teams. They've been a great partner to gently vet our ideas, and they're willing to give them a try, which has been excellent.

Very few of our clients at this stage have agentic process automation in place, so in those cases, Automation Anywhere is our preferred partner.

As we work with clients in identifying opportunities and positioning a solution, Automation Anywhere becomes an easy decision for them. In the traditional RPA space, while some clients may have other vendors, many do not have anything in place. We often work through how to move to the Automation Anywhere platform, which is made easier by their good job of facilitating the switch from other platforms.

The return on investment for our clients working with Automation Anywhere solutions typically shows at least three or four times in the first year and sometimes double that in outer years, arising from a combination of labor savings, improved quality, and reduction in process failures.

Some of the benefits that we've seen with our clients are substantial labor savings of 30% to 70%, depending on the processes that we often see in the ability to reduce labor costs.

We see improved quality and the elimination of process failures, which can lead to multi-million dollar savings in things such as denials with our clients, addressing how much they're writing off that they can't collect from third parties.

The elimination of process failures is a significant opportunity for savings, with typical savings being millions, if not tens of millions, for many of our clients due to areas such as insurance verifications, failure to get authorizations, and timely follow-ups on claims to ensure that we submit the required information to the payers.

With all the things happening with AI in the market right now, one of the big challenges that clients have is ensuring the quality, with fears about whether the AI will hallucinate, and those kinds of things. Having a partner like Automation Anywhere, which is known in the industry as a leader, brings a lot of credibility to how people look to solve those problems and drive comfort. They also seek solutions that help enable their workforces to be more effective, and agentive capabilities bring a lot to that. If you think about not just the traditional labor savings, but how to elevate the performance of employees that will still be there, agentive AI brings a lot to the table for those kinds of solutions as well.

On a scale of one to ten, I would give Automation Anywhere an eight depending on the day. They've been a great partner for us in developing new solutions, and when we've deployed them, we see high reliability. The brand is well-respected in the market, making clients receptive to the name and bringing credibility to our solutions. Overall, I give them high marks and enjoy working with them.

Our use cases on Automation Anywhere span across HR and finance as the main two areas.

We are exploring Automation Anywhere A2019 and have found some good ticketing, service now solutions, and integrations that we can use. We're continuing to explore A2019 AI.

Automation Anywhere is definitely one of the leaders in helping with these challenges. Automation Anywhere is especially useful for us in web automation and browser automation.

It allows us to bring automations to development quickly. It's a quick turnaround.

What I appreciate most about Automation Anywhere is the fact that there are multiple ways to develop an RPA bot, which is useful to different types of developers. There's the lists, and there's the drag and drop. It's all very easy to automate.

The features of the Automation Anywhere bot bring us the ability to develop automations to production quickly. We can test, and then we can easily fix any bugs that we have in the bots and then we can bring them to production quickly with quick turnaround.

The deployment of Automation Anywhere, meaning just moving bots to production, is seamless. It's easy. We have our environments set up with dev, QA, and production, and it's very easy to move from one to the next.

It's early in our implementation. In the age of agentic AI, my biggest challenges and those of my company include finding the right use case and then choosing the right platform. There are a lot of companies that offer services, so we have to do evaluations across each company and then select the right one to solve the problem. Automation Anywhere is one of the leaders in this space.

I have worked mostly with RPA in Automation Anywhere. I attended the APA developer class. We don't have any agentic AI solutions, and the ones we have are minimal in terms of the AI component. It's too early to have achieved our automation goals.

The CoPilot fixes the problem of quickly dragging in a lot of lines and the commands in Automation Anywhere.

It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful. I don't know how much will be covered with the agentic AI. More SharePoint integrations and things would also be great for doing more tasks with those tools.

I have been using Automation Anywhere for five years.

We did not use another solution before implementing Automation Anywhere in our company. We started with a lot of the major players, including UiPath, and we chose Automation Anywhere. Some sectors had UiPath, but the dominant one is Automation Anywhere. Automation Anywhere stands out from UiPath for us because of its ease of development and competitive pricing. Those are the two main reasons.

The deployment is seamless.

I'm coming from a developer standpoint; I don't handle pricing.

We do not have the AI Agent Studio feature of Automation Anywhere available yet in our government GCC environment. AI governance is very important for us, especially as a government contractor, however, I would have to look into that more.

I have not used Automator AI yet.

We have our own COE for Automation Anywhere. We have a few dashboards, but I don't think we are using the Automation Anywhere dashboards too much. We mostly use Power BI to get our insights. From Automation Anywhere, we don't utilize document automation in our current processes. We're using Azure Document AI currently, and that's our best source of extraction. I don't know too much about the pricing and licensing from the developer standpoint.

We're also using Azure Document AI for as our main source of extractions.

I would rate this solution a ten out of ten.

Its main use cases that we have implemented are across the firm for different business groups, including finance and accounting, HR, talent acquisition, risk management, and independence.

Being an early adopter of Automation Anywhere puts us ahead in the transformation game. We have seen Automation Anywhere collaborating directly with us to solve complex problems that aren't easy to address out of the box, creating a significant impact.

Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion. We have a framework developed that enables consistency irrespective of the person developing it, and our gated delivery model helps us meet those milestones and standards consistently. This helps, along with the great features that Automation Anywhere provides for self-review of code, making the development of bots easier and faster when it adheres to a particular pattern. Additionally, it gives us robust means to track metrics once the Automations are deployed into production so that we have a good handle on errors, receive feedback, remediate, and keep the bots and workflows running in production for our business.

We are part of a big transformation program within our firm, and what we have understood over the past several years is that our technology needs to evolve as the needs of the business do. The RPA aspect of Automation Anywhere's platform can only take us so far. Agentic is a game-changer due to the AI disruption that's happening, and Automation Anywhere has been at the forefront of incorporating the best of AI into the product.

Agentic AI can be used today out of the box with minimal configuration, and it now solves end-to-end processes compared to the standalone jobs that RPA could do previously. Consequently, we have faster, better solutions that we can deliver to our businesses. In the age of agentic AI, there are two key challenges we face. One is on the delivery side within our CoE, where there is a bit of a learning curve for upskilling our development team so they understand what this technology has to offer and how to best use it. Once they are aware, Automation Anywhere provides great resources, including a strong curriculum to help developers get upskilled.

The CoE plays a very critical role, as we want to establish a factory-like model that follows best practices and processes. The bots developed by the team provide consistent value and a very good business user experience. The CoE matures over time; it's not set up in a day, as we are constantly learning and evolving to meet challenges like introducing newer integrations or adapting to a changing organizational landscape.

One key feature for improvement I have been providing feedback on through the MVP program is enhancing natural language conversation to action. The Automation Anywhere product team is actively putting this feature into their roadmap, which I believe is crucial. Features such as UI agents and Orchestrator APIs will help alleviate the current bottlenecks we face. We foresee a future where deterministic rules don't need to be defined; rather, a process-specific skill should be laid out generally. I think the product team aligns with this vision, and these areas should be highlighted for the team to focus on, delivering features that drive tremendous value.

We have been using Automation Anywhere for more than five years now at the firm, and we continue to expand our implementation across various business groups.

Regarding stability, Automation Anywhere meets our expectations, as we haven't experienced any product-specific issues over the past several years.

While some issues may arise on the network side, they are not specifically related to Automation Anywhere's platform.

I haven't encountered any significant bugs on the product platform that led to production ecosystem failures. Therefore, from a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.

From a scaling standpoint, we challenge ourselves with higher goals driving more impact while continuing at a rapid pace on our transformation journey fueled by agentic AI.

We are confident in the product's capabilities and features, and the key lies in how we ramp up effectively. With a robust presence from our intake team driving demand, all we need to do is embrace it and start scaling, especially with the newly unlocked agentic use cases that come with additional features.

We have our footprint across the whole firm with approximately 250-plus Automations deployed in production as of today, and the program continues to build further.

Automation Anywhere's support has been outstanding, as we have a dedicated Technical Account Manager and Customer Success Manager who we engage with weekly.

They are always available to address pressing needs and questions, and we haven't faced challenges in this area. This strong collaboration and regular communication allow us to make quick decisions, solve problems rapidly, and keep advancing.

From a support standpoint, the strong ticket mechanism we can implement gives us the ability to raise severity, and even when we do so, we maintain direct contact with Automation Anywhere, receiving expedited assistance, which is invaluable for our collaboration.

We have evaluated several competitors in the market. Automation Anywhere stands out due to the value, feature set, and price point, which aligns with our firm's legal and compliance reasons for our decision.

Automation Anywhere consistently ranks at the top, matching our vision and strategy for implementing transformative solutions. Although there are various platforms available, such as the Microsoft ecosystem focused on personal productivity, we often have to engage in hybrid implementations using different tools for end-to-end solutions. However, Automation Anywhere remains our chosen platform.

We have an on-prem primary setup, however, we also have cloud-based integrations for some of their advanced features, like document automation. We are currently in the process of going full cloud via migration. That's on our roadmap. And once we get there, since we know the strategy and vision with agentic, we want to prioritize as a firm to get to that model quickly and then just have one pattern to support.

In the past five years, we have deployed hundreds of bots, with our numbers continuing to grow by 100%.

We are effectively doubling the bots deployed to production each year, and the savings are easily in the range of 150 to 200,000 hours annually, which we give back to our businesses for more meaningful work.

However, the impact extends beyond just those numbers, as we are not only saving time for our resources on repetitive tasks, we are also considering indirect savings and accuracy improvements. Therefore, the return on investment is quite high based on what we have observed.

The pricing is fair given the current advancements in AI, which involve a substantial amount of research.

On a scale of one to ten, this solution rates a nine.

I would highly recommend checking out their product website to explore the features and the commitment they have to the agentic enhancements.

Automation Anywhere isn't just a product or platform vendor; it embodies a whole community. They offer excellent engagement resources, including programs such as MVP and Pathfinder, along with numerous initiatives for learning.

In my company, we're using Automation Anywhere to send statements to customers and then we're also using it to reach out to our vendors if their promised dates go past due, so we can get updated ones and keep that active in our system.

From using Automation Anywhere, my company has seen that with the statements going out, it's helped substantially with getting cash in. Before, we had to manually send emails or make phone calls to customers when their AR went past due. The bot executing every single day really helped with reliability. We saw increased cash flows almost instantly.

What I appreciate the most about Automation Anywhere is that it's reliable. It executes every day and works consistently. We set up a schedule and everything is easy to add to the queue. Reliability is definitely the biggest advantage because we experimented with Power Automate, and it was buggy. It wasn't nearly as reliable as Automation Anywhere.

Automation Anywhere is helping with automation adoption. It's proven to increase our revenue stream.

One aspect I don't appreciate about Automation Anywhere is the way variables are handled. Many things seem to become a string, which makes it hard to code and keep track of items when everything's a string. Different variable types and making the variables more simple to establish and use would be really helpful. That's my main concern regarding how the variables are handled.

To make Automation Anywhere a perfect ten, the variable management could be simpler. Additionally, more direct plugins would be beneficial. We use Business Central. Currently, we're using Great Plains as our ERP, moving to Business Central. I've noticed there aren't any direct plugins for Business Central, as there are for Workday. That would be beneficial to have.

I've been using Automation Anywhere for two years.

I didn't use another solution before choosing Automation Anywhere. We went directly to Automation Anywhere. We experimented with Power Automate, but it was buggy, and we didn't proceed far with that. I jumped into Automation Anywhere almost immediately.

My experience with the deployment of Automation Anywhere was good. I have no complaints there. It was very straightforward.

With the cash flow generated just on the one bot we had operating, it's paid for itself in the first month. It's reasonable for what it provides since hiring someone to do that job would cost more than that in a year. It's cheaper than an employee and more reliable.

My experience with the pricing, setup costs, and licensing of Automation Anywhere is that it's reasonable. We were paying approximately $30,000 for a year license.

I've looked at UiPath as a consideration but didn't explore it extensively. The differences I've noticed between UiPath and Automation Anywhere is that UiPath was a bit less user-friendly from a development standpoint. I didn't examine it too deeply, which might be because it's a more powerful tool. We already had Automation Anywhere at that point. I was just trying to compare what development looks on both sides.

I'm still determining what the main challenge I am looking to solve with an agentic process automation. We have many areas that still need to be covered.

In the age of agentic AI, the biggest challenges for me and my company are adoption and implementation costs. It's expensive for licensing and development. We definitely want to implement these things, however, we need to do it piece by piece. We're trying to address low-hanging fruit to create revenue that will pay for future bots and agentic AI.

I haven't utilized the AI Agent Studio.

AI governance is important for my company, however, we haven't implemented anything with AI yet. When we get there, it will be of high importance. Still, there's nothing formal currently.

I don't utilize Automation Anywhere COE or Center of Excellence Manager directly.

I don't utilize document automation in my current processes, although I'd want to.

I rate Automation Anywhere an 8 out of 10.

My main use case for Automation Anywhere in my current company is complex to describe, as I started in June.

My primary focus has been restructuring the team, creating processes, best practices, and standards. I stopped the whole production, not implementing new automations or enhancements, ensuring we can scale up.

One of the major business cases we have is invoice payments, where we handle a good number of invoices using IQ Bots. Eventually, we will migrate to Document Automation once we transition to the cloud, which is starting next month, May 19th. Invoice payments are a great use case since we receive different types of invoices from various vendors.

We use Document Automation to organize information, restructure it, and then grab the information to save it into different systems of records. This is probably, from my perspective, one of the most important cases. Due to my seniority here, I haven't had the opportunity to know too much about the business cases beyond assessing the infrastructure. However, that is one of the critical automations from my perspective.

I've seen many benefits from using Automation Anywhere so far, including having around 50 automations running in production. I can't say right now exactly how much we're saving in dollars, however, there's a measurable benefit, as we work closely with the legal team that performs a lot of manual work, and we help them significantly. That's my main customer right now. Additionally, I have technology and finance as other critical customers, covering probably 80% of the company. As a financial institution focusing on financial advice, we are about to open a digital bank in the next few days.

From my perspective, the most valuable features in Automation Anywhere are its ability to connect to different systems of records. We are only using RPA at a very basic level, not utilizing Intelligent Automation or AI, as it's not part of my contract. Document Automation is still growing and is not 100% mature, however, the basic functionality of RPA is amazing. I really appreciate how you can connect and interact regardless of the system of record, infrastructure, or platform. This capability has empowered us to help the organization interact and eventually automate their processes.

Automation Anywhere could improve by better integrating with DevOps. Currently, it cannot be integrated 100% with DevOps methodology, which many companies are requiring.

What Automation Anywhere is doing right now is in the right direction, and I would appreciate seeing a better task mining tool. Fortress IQ needs to grow more in terms of maturity; people spend weeks creating PDDs. Having a user-friendly tool to record sessions and generate PDDs in minutes would be fantastic, making the process more efficient.

I started doing RPA Automation Anywhere in 2017, beginning with zero automations. We started the program, and after seven years, we had around 120 automations.

The stability and reliability of Automation Anywhere's bots depend significantly on how we define our development strategies. If we have good practices, reusable code, a solid framework, and effective development methodologies, the bots can be very stable.

We have experienced bot failures, however, those failures are usually due to development issues or system glitches, not Automation Anywhere itself.

Automation Anywhere scales with the growing needs of my organization in the cloud, as it adjusts based on our needs. My concern is primarily on the Bot Runner side; I currently have VMs, however, I plan to migrate those to servers, which will help me scale up more effectively by increasing processing power and RAM rather than simply adding more VMs.

Automation Anywhere's support has been great since we signed up for gold support last year.

Having a technology partner that understands our environment is crucial, as this enables quicker issue resolution without needing lengthy explanations about our setup. Now, we can more easily address issues since the support staff is familiar with our infrastructure, automations, and pain points.

Prior to adopting Automation Anywhere, my company used Excel macros, which are not enterprise solutions and are more personal automation tools. Some individuals used Power Automate, however, it's not an enterprise solution and doesn't integrate with other tools apart from Microsoft products.

I don't have specific numbers for the reduction of manual work or error reduction, however, the metrics we had were very poor before I arrived. I asked Automation Anywhere to include the COE manager in my contract so I can evaluate and present proper numbers to senior management. However, I see significant benefits in FTEs; I wouldn't say we're eliminating FTEs. Rather, we are helping employees focus on more creative activities.

I haven't evaluated similar tools. I know they exist, however, at my previous company, I was informed I was to use Automation Anywhere before I joined the RPA program. At my current company, they already use it, and while they did evaluate UiPath at some point, the cost was a significant factor in the decision.

My advice to someone considering Automation Anywhere is to ensure proper planning regarding the environment, security, compliance, and governance. It's vital to establish clear metrics to show management the potential savings from automations. After setting this foundation, having best practices, standards, and a solid framework in place will be crucial for success.

Something I would emphasize is the need for more technical discussions at events. Whenever new solutions or ideas arise, I want to understand their implementation, especially concerning data storage and compliance. For example, during a recent conference, I was surprised by the data migration plans discussed for Document Automation, which raised compliance concerns for me. More technical insights would help clarify such issues for all attendees.

I would rate Automation Anywhere nine out of ten. The solution is great, however, there are limitations in the COE Manager and Document Automation. If those tools were more mature and meeting scheduling was more immediate, it would significantly enhance the overall experience.

Automation Anywhere overall is a great tool for automation, as it provides a lot of flexibility to work with different other applications.

Our primary use case for Automation Anywhere began with order processing, specifically the order-to-cash process, where we manually enter orders from the customer through PDFs and other methods.

We started from four bots and have grown to close to 60 bots at this point, expanding significantly from two or three processes to ten times that scale over the last five or six years.

Our document automation, specifically with IQ Bot as part of the automation, has significantly improved efficiency and proficiency, allowing us to be currently engaged in proof of concept initiatives aimed at further advancing the document automation process with generative AI.

Document automation has indeed been beneficial in handling large volumes of documents in our organization, where we process product-related data sheets that range from 80 to 120 pages, efficiently extracting data that would take a human several hours to read manually. I can confidently say that document automation saves us time, as it takes human effort significantly down from five to seven minutes manually per PO. It is being executed much faster by the bots.

One of the notable benefits we've realized from Automation Anywhere is a significant reduction in errors when processing data, which improves both revenue accuracy and operational efficiency.

In the age of agentic AI, the big challenge is moving to the next step. We are currently running all RPAs now. So robotic automation is the key for us now, and we are moving to the next generation of automation, which is agentic processing. We need a helping hand to make sure that our company strategy and the goal can be achieved with this agentic automation. This year, we have had a big push from our leaders to be involved, more and more, on agentic processing. That's a focus for us.

As we evolve from RPA to APA, we are at the early stages. We're just moving over. The first step we are taking is a document automation with AI capability on top of it. That's our first step that we are doing at this point of time. Eventually, we'll get there, but it's really early.

We are using some AI. There are 20 to 30 tools at this point. So we are trying to bring in Automation Anywhere into one of those ten. It's in the evaluation phase at this point. There's a big team working on it. We want to get the right tool both legally and via a vetting process before we can bring any tool into the company. That's an ongoing process.

Automation Anywhere can be improved by integrating self-correction capabilities into the bots, particularly as we develop RPA, where changes in environment paths require additional redeveloping efforts.

We've used the solution for around five to six years.

There have been no downtime issues since we migrated to cloud. The availability has been good.

Automation Anywhere is scaling well.

As we aim to keep up with current technology trends, we are working on enhancing our growth rate moving forward.

We have around 2500 people worldwide.

The support from Automation Anywhere has been outstanding, with timely responses to submitted tickets and effective resolutions for issues that have arisen.

Prior to adopting Automation Anywhere, we used B2B automation for a long time for our needs, and the limitations of other tools in handling complex PDF transactions were significant factors that prompted us to consider a change.

I was significantly involved in the deployment of Automation Anywhere, being the sole person from my company starting this automation journey, and we faced some initial challenges, particularly with hardware setup when we transitioned from on-premises to cloud, which eventually became smoother.

I've seen a return on investment with Automation Anywhere, as we've measured time saved, starting from 50 days per quarter to about 1500 days per quarter with the deployment of bots, equating to substantial human time savings.

The pricing is average. It's not an expensive tool. The pricing is mid-range.

Before selecting Automation Anywhere, we considered several tools including UiPath, which we had set up for financial functions and Kofax for SAP automation, but ultimately chose Automation Anywhere for its scalability across the company.

For companies considering Automation Anywhere, my advice is to prioritize identifying and automating the most critical processes rather than trying to automate everything, ensuring that a thorough study backs these decisions to maximize support from leadership and demonstrate success.

We are not utilizing Automation Anywhere COE manager, but we have developed our in-house COE manager since we started the process independently in 2019.

On a scale of one to ten, I'd rate the solution eight out of ten.

We implement Automation Anywhere for our customers or for our clients, but we also use it internally for our own processes too.

We're in a growth phase, so this solution helps us scale and standarize processes so we can do more with less.

The low-code platform is pretty easy to learn, especially if you have come from a technical background. Then you can build quite a few powerful automations with it already with the traditional RPA in terms of the flexibility it gives you.

There are additional features, such as document automation, that expand the scope in terms of what you can use it for. It's a great multi-tool. Every piece of it works really great.

For us, the features of Automation Anywhere help us scale our automations and standardize our processes. We are able to do more with less, and that's been the key for us in terms of using the platform.

In our automation processes, we are utilizing the AI Agent Studio mostly in our training. We haven't fully rolled out any live automations yet. That's something we'll implement very soon. The integration features of Automation Anywhere are flexible in terms of what you can connect to. You can bring it over lens or use what's available, which gives a lot of flexibility in terms of how you can use the platform.

We have explored the autopilot capability of IQ Bot AI, and it's maturing. We are keeping an eye on it to determine if it can speed up the development work for us. We are definitely curious and will continue to explore as the product evolves.

We utilize Automation Anywhere's CoE Center of Excellence Manager. Its impact on visibility in the automation lifecycle is actually very important. It shows the complete lifecycle of opportunities, from what's in pipeline to what's been deployed, and how those deployments are performing in production.

In the age of agentic AI, it's allowing us to imagine what comes next.

My impression of the AI governance features in maintaining compliance and data integrity in our company so far is positive. Though we haven't rolled out anything actively yet, from what I see, it gives quite a granular level of control in terms of what can be done and how different outputs can be controlled. AI governance is very important to our company, and while the AI Agent Studio's compliance feature might not be as mature, there are security requirements around keeping our customer data safe and secure.

The availability of material in terms of more technical documentation could be improved, particularly in-depth information about how things can be done. I'm not saying it's not available at this time, but there's always scope in terms of playbooks, especially with APA coming out, as things can be done differently than traditional methods. It would be beneficial to have standardized playbooks that we can use to understand change management, position this to our leadership, and demonstrate the art of what's possible. Some playbooks of that kind, especially on the execution level, would be nice.

I have been using Automation Anywhere for about five years.

Before adopting Automation Anywhere, we haven't really used other solutions.

What I appreciate the most about Automation Anywhere is that it's pretty flexible in terms of standing it up. You don't have to have a whole lot of infrastructure setup that's required for it.

It has not yet influenced our automation programs and we're not really tracking the level of return on investments.

My experience with the pricing, the setup costs, and the licensing of the Automation Anywhere platform is that it's pretty competitive.

We do test different solutions to see how they are in the market. They don't necessarily have with Automation Anywhere offers.

Automation Anywhere helps us overcome operational challenges. Especially with what's been announced recently, the solution expands a lot more beyond what was typically possible so far. I'm looking forward to checking it out in practice and seeing how much we can push the platform.

We've just started with APA, so we don't have anything rolled out yet, however, we are looking forward to actively using it.

I'd rate the solution eight out of ten. Within any solution, there is always room for improvement. They seem to be going through a maturity phase. The foundation is strong.

The main objective of using Automation Anywhere is revenue cycle automation and our tie-ins with the hospital allow us to work in different parts of the revenue cycle. It specifically automates either patient info collection, Medicaid submission, and similar tasks. It is all contained within the revenue cycle, which represents the main services we provide to our clients.

What I appreciate the most about Automation Anywhere is that the tool is very robust. It can handle buttons moving around and any elements changing. It makes the process super easy to maintain and, in terms of tracking failures, it is improving. It is very good for new websites, identifying elements effortlessly.

My main issue with Automation Anywhere might be the logging of bots and getting more detailed feedback of what my bot is doing, step by step. It is hard to track fine-tuning in larger codes.

I have been using Automation Anywhere for maybe a year and a half to two years now, or rather I have been using it since I joined.

Automation Anywhere definitely allows us to provide more reliability and affirmation to the client. For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different capabilities.

Having them operational month-to-month and reporting that they work is a very good confidence booster, especially with smaller hospitals when this is the only grant they can invest in. Once development is done, the bot is relatively stable. It does have some discrepancy with older websites but performs really well with all new websites, current revenue cycle automation, or any submissions we have to do. It reduces the pressure of maintenance significantly because even with numerous website changes, the maintenance becomes negligible for us.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to improve how fast they can charge their insurance or patients, ensuring they hit their revenue targets. We are expanding into other fields, still centered within healthcare. Having these small working components and consistent bot performance brings in the next client, which is a significant goal for us.

In my company, I have not used another product that does the same as Automation Anywhere, but I have studied and used UiPath briefly. That was about two and a half to three years ago.

When bringing Automation Anywhere, we were trying to solve the time taken in these processes for hospitals. We aim to ensure we can improve how fast they can charge their insurance or patients, making sure the revenue part is properly managed as that is what we are ensuring they hit.

Our team is based on two engineers and one team lead.

For every client we successfully automate, it is a checkmark in our book to show that we have a huge skill set of bots and different things to accomplish.

Regarding the pricing, setup cost, and licensing of the Automation Anywhere platform, I have limited experience in answering as I do not represent the company in this aspect. From what I have heard from my team, the basic pricing seems to work for us.

For larger scaling pricing of other features, we need to bring in more clients and a larger volume to justify the potential cost of the license. Every automation license is specific for each hospital since we cannot share files or security due to HIPAA compliance requirements. Currently, we are able to bring in clients in the current price range, though it is becoming more challenging.

We are among the smaller scale clients for Automation Anywhere. The AI component is something we are still not utilizing much because it is difficult to justify the license cost to our clients. In the healthcare sector, there is hesitation to implement AI due to security concerns and a preference for manual processes during their initial step into automation.

A-People platform is particularly helpful for discussions and finding solutions to issues. The support team provides regular updates and maintains good communication even in uncertain scenarios. The platform has a growing repository of answered questions, similar to resources available for other programming languages.

We use OCR extensively, particularly for older websites and legacy systems where button identification is challenging. We have three active builds in production using only OCR, which demonstrates the robustness of the system.

On a scale of 1-10, I would rate Automation Anywhere 7.5 to 8. While I might rate it slightly lower as a developer who works with it daily, most of my team would likely rate it 8.5 to 9 because it effectively meets our needs and critical client requirements.

I started in the other company with the manufacturing processes for logistics and finance. Now, I am implementing processes for finance and human resources.

My challenge is to use Automation Anywhere for automatic manufacturing and services. I always push my finance team first, and they have to improve the financial processes before we use Automation Anywhere.

Automation Anywhere is helping us improve processes, as it can handle specific improvements. As we can execute the same processes, it is now easy and fast. With the APA, we can improve more processes. As the processes are more automated and easier to use, it is faster to gain value. Automation Anywhere is helping me overcome these challenges.

Comparing Automation Anywhere with other tools for RPA, in my opinion, it is better because it is easier to use for both the final user and the developer. This gives us many benefits because we can automate the processes more easily.

APA has helped me achieve my automation goals. It's helped us achieve some of our automation goals. It's made things a lot easier. We have integrated the APA and RPAs with SAP, with Salesforce, and with many data sources.

I'm using the AI agent studio in the automation process.

I utilize document automation in my current processes. We introduced automation, and where we previously had to use many letters, we now use only documentation.

AI governance is very important in my company, and we are implementing it now. I discovered this company three years ago when I studied the RPA tools. AI governance and data governance are not currently implemented.

There is no need for improvement right now. The AI is very important, and they are starting to use AI. They could continue to develop it out. Innovation is very important.

I started to use Automation Anywhere five years ago when I was working in another company.

The deployment depends on the processes being put in place. Normally, it is straightforward.

I do not have the correct numbers to calculate ROI, however, overall, it has been very efficient. The time saved in document processing is good.

The pricing is a little bit high compared with other tools. Of course, some tools may be much cheaper, however, the offering isn't as robust.

For our internal policy, before implementing a new project or new tools, we have to evaluate technical skills and make a comparison with other tools. We did evaluate Automation Anywhere and UiPath. Between Automation Anywhere and UiPath, there are pros and cons. Automation Anywhere is easier to use for final users and developers.

I am utilizing the AI Agent Studio in my automation process. My impression of the AI governance features in maintaining compliance and data integrity in my company is that all the automatic processes are similar to processes made by humans. Only in specific cases do we have to use the compliance process with government; in most cases, enterprises would have to accomplish specific requirements. It is not usual in these kinds of processes to have compliance.

I would rate Automation Anywhere a nine out of ten. If the price were a bit less maybe I would give it a ten.