We use it in the healthcare domain and automate legacy systems to reduce processing time.
Agentic Process Automation System (Now Certified for WorkSpaces)
Automation Anywhere, Inc.External reviews
5,698 reviews
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We have saved our clients a lot of time on operations, but document understanding feature needs to mature
What is our primary use case?
How has it helped my organization?
We have given services to clients and automated processes with 30 to 40 bots and their ROI has increased a lot. The turnaround for tasks done by bots is very quick, and, even on weekends, bots are running.
What is most valuable?
The integration abilities of Automation Anywhere are valuable and so is document processing.
It is also easy to design and implement, even for business users who don't have technical skills. A little bit of training is required, about five to seven days, and then they can start. The learning curve is low.
What needs improvement?
The document processing, OCR, needs to be more accurate. Sometimes, when you try it on documents, it keeps on failing and goes to a different queue. It needs to mature.
I would also like to see the solution include generative AI functionality because that would provide a lot of features.
For how long have I used the solution?
I have been using Automation Anywhere for about six years.
What do I think about the stability of the solution?
The stability is quite good. There are no major problems there.
How are customer service and support?
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long time, and it improved a lot.
For example, I worked on a migration project and there were some infrastructure issues and dependencies, things that were very hard to catch. The response time of the Automation Anywhere support team was slow. But now, their support has matured a lot.
How would you rate customer service and support?
Positive
How was the initial setup?
It takes 30 minutes to an hour for the initial deployment of the platform.
What was our ROI?
In health care, providers need to follow up after every visit within 10 days, 15 days, 20 days, 30 days. There are different frequencies with which they need to go back to the patient and come up with personalized communication. For that reason, we have created about 10 bots that have saved our clients a lot of time on operations.
What's my experience with pricing, setup cost, and licensing?
When you compare the cost of Automation Anywhere with UiPath and Blue Prism, those others are much less. Licensing-wise, UiPath wins the deal.
Which other solutions did I evaluate?
I started off using Automation Anywhere and, since then, I have also used UiPath. The reason is due to the cost. Automation Anywhere's licensing costs and package costs are very high. Most of our clients are being forced to move to UiPath because of that.
Another thing is that switching between versions of Automation Anywhere, for example, from Enterprise A2019.11 to the latest version, is a headache.
What other advice do I have?
From the time of deployment, it takes between 15 days and one month to automate a process. There is a center of excellence for each client. They set the standards and deployment and release procedures. And they have quality assurance procedures as well, before pushing something to production.
Deployment is straightforward because the development is on the cloud, so it's a smooth process of moving from development to UAT, and from UAT to production takes little time.
While deploying, we test the solution. We have a sanity checklist in which we will ensure all the prerequisites are covered and code-based code reviews are done. We run all the test cases and make sure everything is working fine before pushing to production. After pushing to production, we will run smoke tests with dummy data for a production sanity check. We'll ensure proper functionality and, otherwise, we have a rollback procedure.
Bot maintenance includes monitoring in case there are any failures. We have a monitoring team that monitors all 150 or 200 bots. If there is a failure, communication will come from the bot and the monitoring team will create a ticket and a developer will work on it. We have two people dedicated to this task. The amount of time they spend depends on the frequency that bots run. Some bots run every half an hour and others run once a day or once a week.
Regarding using an API integration instead of RPA, if you have a system where you can expose API services, that would be great. But when it comes to legacy systems, like mainframes, you can't expose an API. In that situation, naturally, RPA is the solution.
Overall, I recommend Automation Anywhere. Technically and feature-wise, and in terms of its stability, everything is fine. If they could just make the migration process from one version to another version very smooth, that would be great. And I am not satisfied with the document understanding and OCR. That should be improved.
The solution enables us to do tasks in less time
What is our primary use case?
We're using Automation Anywhere to automate and schedule some processes.
How has it helped my organization?
Many tasks take a long time for a person to do them. Automation Anywhere enables us to do those jobs in less time. Our overall automation consumption has increased by about 80 percent since we started using AA.
What is most valuable?
Automation Anywhere is easy to use, even if you lack technical skills. People without deep technical expertise can easily develop scenarios.
What needs improvement?
Automation Anywhere could add a few technical features to the UI and some better reporting or validation about whether processes are running successfully.
For how long have I used the solution?
We have used Automation Anywhere for only two weeks.
What do I think about the stability of the solution?
We haven't used the solution for very long, but it seems stable so far.
What do I think about the scalability of the solution?
I rate Automation Anywhere eight out of 10 for scalability.
How are customer service and support?
I rate Automation Anywhere support eight out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
I was around for the deployment, but I didn't set Automation Anywhere up. The deployment only required one engineer and took a day to complete. The solution hasn't required any maintenance in the short time that we've used it.
What's my experience with pricing, setup cost, and licensing?
Automation Anywhere is a subscription-based service. I think the price is reasonable.
What other advice do I have?
I rate Automation Anywhere seven out of 10. It's a good tool that supports a lot of scenarios, and it can save you time and money. In some cases, you can use API integration, but RPA makes more sense for other tasks because you don't need to develop anything.
RPA for manual work Automation
What do you like best about the product?
It helps in automating the tasks that are redundant and takes a lot of time. It's a very useful tool in such scenarios and saves a lot of effort and hour.
What do you dislike about the product?
I didn't find any drawbacks only sometimes we have to add some waiting for some webpages to load or in the case of mainframes we need to add wait between the screens.
What problems is the product solving and how is that benefiting you?
I developed an automation task that used to go through clients' portals which were based on mainframes and webpages and then after collecting all the data it used to give an output excel which helped in further ananlysis.
RPA automation
What do you like best about the product?
RPA is very user-friendly. It is very cost-effective, reducing the manual work of daily tasks. This tool helps to reduce human intervention, is cost-effective, and leads to savings.
What do you dislike about the product?
It is too early to comment on anything as a new user. We will provide a full review once we have more information about this product. This tool is not compatible with IBM applications.
What problems is the product solving and how is that benefiting you?
All major use cases help in cost saving, FTE (Full-Time Equivalent) saving, and reducing human intervention, making this move productive. Above are the benefits of the Automation Anywhere tool.
Rpa professional
What do you like best about the product?
Triggeres and reports are really user friendly
What do you dislike about the product?
Nothing as of now as all good so far and okay
What problems is the product solving and how is that benefiting you?
It saves time in most of the use cases
Automation Anywhere Enterprise v11 has many bugs
What do you like best about the product?
The way to create automations using it is very fluid. All the simple things are very easy with the drag and drop methodology.
What do you dislike about the product?
It has a series of errors and limitations. Commands that sometimes work and sometimes don't, in addition to the difficult use of the password vault.
What problems is the product solving and how is that benefiting you?
There are several repetitive processes that are done by people. These people could be doing other things that require more analysis and add greater value to the customer. The Automation Anywhere tool helps precisely by making these processes be executed automatically, giving people the possibility to use the time that was used for these tasks in other activities.
Automation anywhere RPA Review
What do you like best about the product?
What I like about automation anywhere is its easy to learn and understand and reduces time for doing tasksin organization. It has iq bots which are awesome which combines RPA with Ai Technologies.
What do you dislike about the product?
Some limitations in automation anywhere like its community is very limited and we have some difficulty to find solutions and also cost is relatively high when compared to other tools
What problems is the product solving and how is that benefiting you?
It's Solving various problem which involves repeated activities like manual data entry,extracting data from invoices and automating businesses applications like Sap, Salesforce and service now ect.
Automation Anywhere - Revolution in RPA
What do you like best about the product?
Very easy to implement, even for those not having coding background. I like the way the tool allows one to automate most of the monotonous work removing any manual repetitive task
What do you dislike about the product?
Need more coverage on how this can be used as a morale booster and encouraging people to involve themselves in more creative work. Use Cases may help rather than simple plain text
What problems is the product solving and how is that benefiting you?
No more monotonous work, less human error and continuous improvement via feedback. For example, I automated the monthly timesheet filling repeatitive emails from line manager which is now being done by AA RPA
Recommendations to others considering the product:
Simple tool to use and start the RPA journey
Automation Anywhere - Faster solution to automation
What do you like best about the product?
A convenient UI based task automation that provides faster and reliable solutions , with less cost and intelligent automation capabilities.
What do you dislike about the product?
Challenges being faced from end to end automation perspective
What problems is the product solving and how is that benefiting you?
automatic repetitive tasks using bots and helping in monthly regression which saves time , effort and cost for the project
Automation Anywhere - Review by BI | RPA | 6+ Experince
What do you like best about the product?
* Drag and drop of the tool, which makes it very easy to learn; at the same time, you can show it to stakeholders in the form of workflow
* Features like Object cloning and recording which make it very easy to record the whole process and then edit it out
* Cloud feature; previously, it was all local machines. But currently, it is in the cloud.
* The learning curve is pretty smooth
* The Automation support team is accommodating
* With the newer version you can run the Python script
* Features like Object cloning and recording which make it very easy to record the whole process and then edit it out
* Cloud feature; previously, it was all local machines. But currently, it is in the cloud.
* The learning curve is pretty smooth
* The Automation support team is accommodating
* With the newer version you can run the Python script
What do you dislike about the product?
* The software does not work best on legacy systems.
* Even one of the biggest RPA companies (AA), the community, is dead. You have to find a developer actually to resolve the issue
* It is hard to automate excel processes where data manipulation is involved.
* Very costly, So if you want to set up an RPA team in an Org, you basically need a VM, Dev license and Bot license
* Easily replaceable, So you can replace the whole RPA by getting an another BI tool which is far cheaper and does not require a server to run
* Even one of the biggest RPA companies (AA), the community, is dead. You have to find a developer actually to resolve the issue
* It is hard to automate excel processes where data manipulation is involved.
* Very costly, So if you want to set up an RPA team in an Org, you basically need a VM, Dev license and Bot license
* Easily replaceable, So you can replace the whole RPA by getting an another BI tool which is far cheaper and does not require a server to run
What problems is the product solving and how is that benefiting you?
The target audience is someone who has a lot of data entry jobs and wants to automate them. But again, it should be rule-based.
On Top of that, It is straightforward to use, so it does not require coding skills.
For me personally, it is helping to improve my day-to-day manual tasks
On Top of that, It is straightforward to use, so it does not require coding skills.
For me personally, it is helping to improve my day-to-day manual tasks
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