Core RPA and customer service are very good, but it is expensive and not very AI-centric
What is our primary use case?
The use cases depend on the group functions that are in our business units. They are related to finance, procurement, and marketing spaces. This is where we are heavily utilizing it for productivity gains in terms of FTE realization.
It is an enterprise-grade tool for us. At the COE level, we are using it for automations related to the group functions. We have a comprehensive team of around 30 to 40 people supporting it. It is not used for one or two use cases. It is a proper enterprise-grade automation mechanism for us for different areas. On average, we do a couple of million dollars of automation engagements annually with it.
How has it helped my organization?
It meets the productivity targets that we have set for ourselves. The customer service that they provide is also quite efficient. They try to keep a close eye on our key problem areas and how they can be a partner in solving it. It has always been a very positive collaboration with them.
The integration of automation into our workflows, APIs, business applications, and documents with Automation Anywhere is quite good. It is quite seamless and scalable. They are certified. We can only adopt it if it is a certified integration.
Automation Anywhere has helped save time and cost. The savings are tangible and recorded with us.
What is most valuable?
The core RPA service that it provides and the stability that it has in maintaining that as a cloud service solution is a key enabler for us. Its stability is good, and the low-code/no-code setup that it has is very user-efficient.
What needs improvement?
The AI centricity is a bit behind compared to the way we see Microsoft and AWS doing it. This is the feedback that I have also given to them. They need to expand themselves to provide more services than just RPA. Only RPA may not be enough for us, and it would not be our preferred choice for an automation tool.
For how long have I used the solution?
I have been using Automation Anywhere for around three years.
What do I think about the stability of the solution?
It is quite stable. I would rate it an eight out of ten for stability.
What do I think about the scalability of the solution?
Its scalability is quite good. It is much better and improved now. I would rate it a seven out of ten for scalability.
It is being used by multiple departments at one location. It is being used purely at the group functions level such as finance, supply, and marketing, but not for the asset-centric operations with mining and other things.
How are customer service and support?
They are quite good. I would rate them an eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We are using both Automation Anywhere and Power Automate Desktop for different purposes. Automation Anywhere is our COE tool, whereas Power Automate Desktop is our citizen developer tool. We have good experience with both of them, but we are trying to make a switch from Automation Anywhere to Power Automate Desktop as a part of our cost-efficiency drive. We are doing a competitive analysis to see whether we are ready for it or not.
Overall, Automation Anywhere has been stable, especially the latest versions, but its usage is expensive for us. Power Automate Desktop is our preferred tool.
Our business users who are not technical are more comfortable with Power Automate Desktop than Automation Anywhere. Automation Anywhere is a COE-grade tool. It is not for citizen developers. Automation Anywhere is easy for professional developers or someone who has experience with automation technology. It would take a non-technical person a month of hands-on experience to learn it.
How was the initial setup?
The deployment was good, but the migration to the cloud was a bit tedious. It was an extensive engagement.
The upgrades are quite seamless now because it is now in the cloud, so the effort is quite less. We have a team set up for maintenance.
What about the implementation team?
A team of around 20 people was needed because it was a big-scale implementation. In migration, 25 to 30 people were involved. We have a DevOps team for operational support with almost the same number of people.
What was our ROI?
We have seen ROI for our original automations. They were mostly low-hanging fruits with savings of a few FTEs, but the moment any automation has an ROI of only one FTE, it is not an economical solution for us to use. Power Automate Desktop is cheaper for us to use.
What's my experience with pricing, setup cost, and licensing?
Its usage is expensive for us because my user base is mostly in Manila and KL. The unit cost of labor is cheaper there than in the U.S. or Australia, which puts a bit more stress on how to get a positive ROI while continuing to use it.
I would rate it a six out of ten for pricing.
What other advice do I have?
I would absolutely recommend Automation Anywhere. It has great potential. The people who provide services are quite professional. They want us to succeed in our journey. They are not only interested in profits. They want us to do well.
When it comes to automation and AI, there is a huge appetite at the group functions level but not much on the asset side of it. We are more focused on health and safety, and from the functional or transactional aspect, we have a keen interest in the overall automation and AI.
Overall, I would rate Automation Anywhere a seven out of ten.
The central command console is good
What is our primary use case?
We deployed Automation Anywhere for our clients. It is used for tasks like HR, procurement, supply chain, visa processing, client onboarding, etc.
How has it helped my organization?
Productivity increased when we implemented Automation Anywhere, but it did not meet the client's expectations regarding the number of human workers it replaced. We are currently trying to optimize it to use the maximum potential channels and identify ways to improve performance.
The clients are willing to use AI. They are conservative about it but still progressing in that direction. The integration of Automation Anywhere into our clients' workflows, APIs, business applications, and documents was seamless, but it was a bit of a struggle until we realized that it has a built-in integration platform. Using the platform, we could define the process so that it also does downstream automation as well.
What is most valuable?
Automation Anywhere's central command center is good. We've used Automation Anywhere's AI copilot. It can integrate with around 70 to 80 percent of our client's applications. There are still issues with the other 20 to 30 percent.
What needs improvement?
We had some issues with screen-scaping and recording. Also, some of the components are not user-friendly enough compared to UiPath. The learning curve isn't very long if you come from a programming background, but it may be difficult for someone without a technical background to understand.
For how long have I used the solution?
We used Automation Anywhere for two years.
What do I think about the stability of the solution?
Automation Anywhere is stable.
What do I think about the scalability of the solution?
Automation Anywhere is quite scalable.
How are customer service and support?
I rate Automation Anywhere support eight out of ten. We get support from local partners. It's good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We also use UiPath. It depends on the client's preference.
How was the initial setup?
The initial setup was complex, but upgrading the automations was easy. The bots require some monitoring. It isn't more than an hour daily. We check to see if there are any issues or whether a process has gotten stuck. That's rare.
What other advice do I have?
I rate Automation Anywhere seven out of ten. There are many more tools on the market that are much better than automation anywhere.
Robotic process automation
What do you like best about the product?
RPA helped me to automate my daily repetative tasks. This automation helped me to mitigate manual efforts and reducing efforts involved in manual work.
What do you dislike about the product?
resolving errors in some automated tasks requires lot of effort and time.
What problems is the product solving and how is that benefiting you?
RPA has proved itself to be the best automation tool available in market. We have reduced our manual efforts to great extent. Mitigating manual efforts has helped the team saving some time and eliminating human errors.
Learn RPA and Reduce Repeat process
What do you like best about the product?
Very simple code,easy to learn, need basic logic
What do you dislike about the product?
I don't have such experience. No dislike
What problems is the product solving and how is that benefiting you?
It's very usefully to avoid repeating works
Automation Anywhere Experience
What do you like best about the product?
RPA is fast and reliable and no prior coding experience required.
What do you dislike about the product?
Continuous botage and updates may sometimes cause object cloning issues.
What problems is the product solving and how is that benefiting you?
It helps to solve the tracking of service now incidents faster and leading to quicker resolution
Review on Robotic Process Automation
What do you like best about the product?
Automation Everywhere, like other RPA tools, allows computers to perform repetitive tasks on their own. It is like a computer friend that helps with daily tasks, saves time and reduces errors. The best thing is that you can teach this digital assistant to do different tasks without a computer. This just makes the job easier and less tedious.
What do you dislike about the product?
RPA is good at repeating tasks but can struggle with major changes in the way things work.
RPA is in principle ideal for repetitive tasks, but will not be successful at tasks that require decision-making, creativity or handling of situations.
What problems is the product solving and how is that benefiting you?
Automation Anywhere helps by automating repetitive tasks, like gathering data and creating reports, saving time and reducing errors. This makes my work smoother and lets me focus on more important things.
My experience on AA
What do you like best about the product?
Automation Anywhere is one of the best tools where RPA is well implemented. Also it is continuously growing, including the latest AI technologies.
What do you dislike about the product?
Latest bot updates are always getting pushed in Cloud version and that sometimes causes the bots to fail
What problems is the product solving and how is that benefiting you?
Automation Anywhere solves the monthly mundane tasks in the Finance computations. It is fast and gets things done on time
Business users can easily use the solution without any technical skills
What is our primary use case?
We only use Automation Anywhere on the RPA site because our internal Automation Anywhere customers are varied. Since Automation Anywhere doesn't have an office in Turkey, our customers there work on UiPath. We are automating some business processes based on a checklist. Automation Anywhere is also used for a few OCR projects that involve scanning documents or images and extracting the information. We can automate those jobs with RPA technology.
What is most valuable?
Automation Anywhere is user-friendly. Business users can easily use the solution to automate tasks like sending emails without any technical skills. Of course, you need some analytical thinking skills but don't need to know how to code. All the activities are in the tool if you want to replace or manipulate the text. While UiPath requires some development skills, any business user can use Automation Anywhere. It takes about 10 to 15 days to complete one process. If it is more complex, it might take around 20 days, but it's usually around 10 days.
You can automate any system within your environment. There are various systems that Automation Anywhere can integrate. You can use it for web, desktop, or cloud automation. There are no restrictions on what it can automate.
The training Automation Anywhere provides is excellent. Anyone can easily learn about the solution. They also have a free trial version that you can use online. If you practice daily, learning the solution takes about two or three months.
What needs improvement?
Automation Anywhere should make it easier for developers to manage queues and exception handling. The OCR component could also be better. We have had to use other OCR tools to get information from the account documents.
For how long have I used the solution?
I have used Automation Anywhere for four years.
What do I think about the scalability of the solution?
Automation Anywhere is a professional enterprise tool that can scale to meet all our business requirements.
How are customer service and support?
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and they respond quickly. If the issue involves a critical production system, they respond to the request on the same day. We can schedule a meeting to solve the problem together.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We also use UiPath. Implementing projects in Automation Anywhere is easier, but UiPath is more useful for DevOps. On the technical side, the two solutions are similar, but there are differences in the front end. UiPath is faster. Automation Anywhere runs a process in two seconds, but UiPath takes milliseconds.
You can develop any process with these tools, but our Turkish customers prefer UiPath because it has an office in Turkey so that we can take support in our mother language. Both of them meet our requirements.
How was the initial setup?
Deploying Automation Anywhere is straightforward. It doesn't take much time. All of the processes need some maintenance because the processes running in the system sometimes don't work. We need to rerun the processes or change the elements. We have a 17-person team, and three of us are responsible for maintaining. The time spent maintaining bots varies. Sometimes, the issue is easy to fix, but if you need to change the flows or do some development, it may take two or three days.
What other advice do I have?
I rate Automation Anywhere nine out of ten. It depends on your skill. I would rate it higher for non-technical users.
AA- To conquer the tech world
What do you like best about the product?
I had been working in AA since last 4 years, it is a very powerful tool. Helps to ease human work, and also helps improve business countinuity.
Implementation of Business requirements seems to be easy, time saving, AA helps in supporting Customer.
What do you dislike about the product?
AA- 360 version seems to have countinous packge updates and bot agent updates, which is effecting our existing BOT processes.
What problems is the product solving and how is that benefiting you?
AA helps in automating the time consuming human works, there by reducing the risk of human prone errors.
Improved analytics
What do you like best about the product?
Improved analytics, cost effectiveness
Improved productivity and reliability
What do you dislike about the product?
Technical challenges and limitations
Over dependency on software leading to failures in case
What problems is the product solving and how is that benefiting you?
Better quality assurance and accuracy in sap
