At our organization, our primary use case of Automation Anywhere revolves around streamlining the large-scale, repetitive processes across different banking operations, where manual intervention earlier consumed enormous time, effort, and created a higher chance of error.

As one of the top private banks in India, our system handles millions of transactions daily, encompassing a range of services, from retail banking to corporate services, compliance to reporting, loan processing, credit card management, and customer onboarding, among others. Traditionally, many of these tasks were highly manual and involved a large back-office operation team that manually verified data, reconciled ledgers, prepared compliance reports, processed customer KYC documents, and handled various other service requests. This is where we thought of having one RPA tool and implemented Automation Anywhere as a robotic processing automation solution for us to automate repetitive, rule-based, and high-volume processes.

One of the biggest use cases is KYC and customer onboarding, where bots can now automatically scan, validate, and update the customer document and compliance with our regulatory bodies, drastically reducing the manual handling. Similarly, in loan processing, bots can extract data from customer applications, check it against the credit policy, and route only the exceptions for manual review. In payment and reconciliation, bots automatically match thousands of daily transactions between internal ledgers, payment gateways, and external clearing systems, ensuring accuracy and freeing staff to handle only exceptional cases.

Another critical case is regulatory reporting, where Automation Anywhere bots compile data from multiple core banking systems and format it according to the regulatory template, submitting reports accurately and on time. This was once a massive pain point during audits and is now done seamlessly. Fraud monitoring is also a very important use case where bots scan thousands of transactions in nearly real-time, looking for anomalies such as unusual withdrawal patterns, sudden overseas card usage, or duplicate transactions. While final decision and escalation still rest with our risk team, the bots act as the first line of defense for us, flagging suspicious transactions or activities instantly.

Our primary use case is not limited to a single department; rather, it involves removing inefficiencies from various business lines where repetitive, high-volume, rule-driven tasks exist, making the tool a backbone for our digital transformation strategy. To put it simply, if we had hundreds of people handling these processes in a day earlier, with automation bots, we now need only around ten to twenty people to handle the exceptions. This reflects the essence of our use case: scaling operational efficiency by combining human judgment with the speed and accuracy of robotics.

What I appreciate most about Automation Anywhere is how it transformed the repetitive, manual, and error-prone banking processes into a smooth, automated workflow that saves time, reduces human error, and gives the team space to focus on meaningful tasks. In a large organization where thousands of transactions and operational requests flow in daily, the platform's ability to handle scale with accuracy is truly remarkable.

My favorite aspect is the flexibility and breadth of the automation possibilities, from simple tasks such as data entry, reconciliation, report generation, to highly complex workflows involving compliance checks and fraud detection triggers, and integration across multiple systems. The bots work round the clock, ensuring faster turnaround time and consistency, something no human team could match without fatigue.

I also value that the platform comes with pre-built commands, reusable components, and AI/ML integration, making it easier to tackle complex tasks without reinventing the wheel. Another highlight is its strong governance and security features, which are very important for organizations given how critical data protection and compliance are in banking. The granular control, audit logs, and encryption mechanisms provide peace of mind that automation is safe, compliant, and transparent. The visual interface and dashboard provide real-time monitoring and performance tracking, helping leadership quickly see the ROI and efficiency gains.

There are certain areas where improvements would make a significant difference in Automation Anywhere. One area that could be better is the user interface and the overall user experience. Business users who are not deeply technical on the platform sometimes feel overwhelmed with too many menus, options, and configurations. Although the idea is to make automation accessible to both IT and business teams, the learning curve is still steeper than expected, and more intuitive drag and drop, plug and play simplicity would speed up adoption across non-technical departments.

Another area needing improvement is bot maintenance and troubleshooting. While building bots is relatively straightforward, keeping them running smoothly in a dynamic banking environment where system updates, application changes, or small UI tweaks happen frequently can cause bots to break. When this happens, the troubleshooting process is not always as seamless as it should be.

On the scalability side, while the platform handles large-scale deployment effectively, the infrastructure requirements and licensing model can get expensive as the number of bots and processes grows. In a cost-sensitive industry like banking, where automation needs to prove clear ROI, a more flexible pricing structure would assist organizations in expanding automation more aggressively without feeling constrained by budget considerations.

We implemented Automation Anywhere around 2018 and 2019, through our digital transformation journey. We have been using it actively for over five years now.

The stability is good overall. Once the bots are built and tested, they perform consistently. However, stability issues arise when the core system undergoes upgrades or when workflow changes occur. Proper governance, version control, and a bot maintenance team are essential to ensure uninterrupted functioning. I would rate it eight out of ten.

It scales very effectively. From a handful of bots, we expanded to hundreds across different departments. The centralized control room allows us to orchestrate and manage bots seamlessly. Scalability-wise, it has not been an issue; the challenge is more on governance and prioritizing processes for automation. I would rate it eight out of ten.

The customer support is always responsive, but sometimes resolution time is longer than expected, especially for technical escalations. The local partner ecosystem in India is strong, and we have benefited from their expertise. I would rate it 7.5 or eight out of ten.

The initial setup required effort, especially for integrating with legacy banking systems. However, Automation Anywhere provided good documentation and local support, which made the process manageable.

Implementation was done jointly by our internal digital transformation team and the Automation Anywhere partner vendor, who played a key role in bot deployment and training our team.

The return on investment from Automation Anywhere at our organization has been both tangible and intangible, delivering value far beyond the initial financial calculation. From a direct standpoint, the biggest gain has been cost savings and operational efficiency. Processes that earlier took hours of manual effort are now executed in minutes, translating into a massive reduction in man-hours and labor costs.

With bots handling these tasks, we have freed up thousands of hours each month, allowing employees to shift focus to higher-value work, such as customer relationship building, assessments, and further innovations. Manual processes, regardless of how well-trained the staff, are prone to mistakes, particularly with repetitive data entry. Automation Anywhere has minimized this risk, saving costs related to rectification and improving compliance adherence to avoid penalties in a tightly regulated industry.

Beyond direct savings, there is a significant impact on speed and customer experience. Faster turnaround times for services such as loan approval, account onboarding, or transaction reconciliation improve customer satisfaction, which indirectly translates into better retention and higher revenue opportunities. Thus, Automation Anywhere's value cannot be measured solely in the money saved, but in the holistic transformation it has brought, which reduces costs, minimizes errors, speeds up services, improves compliance, enhances TAT, and results in happier employees and customers.

The pricing is a bit on the higher side compared to competitors. The bot-based or user-based licensing model can become expensive as automation expands, but the ROI justifies the investment in the long run.

While choosing this tool, we compared Automation Anywhere with other competitors such as UIPath and Blue Prism during our shortlisting period, before 2018 and 2019. Automation Anywhere has been a game changer in our digital transformation as it improved efficiency, cost, and compliance, which is a unique proposition that comes together with Automation Anywhere. Other solutions provide automation but are not as strong on the compliance side, where Automation Anywhere has the upper hand.

We are a customer who integrated ServiceNow seamlessly and feasibly. I estimate around 30% to 40% integration. We have not used Co-Pilot in Automation Anywhere as it was fully deployed. We are on a multi-cloud setup, specifically using AWS and Azure. We have a team of around 15 to 20 people managing Automation Anywhere, comprising business, IT, and vendor personnel. I would definitely recommend Automation Anywhere.

However, I would advise organizations to start small with a clear use case, establish strong governance for bot management, involve business, IT, and operations teams collaboratively, and plan for continuous monitoring and improvement, which is crucial for deployment.

My overall rating for Automation Anywhere is nine out of ten.

I primarily use it to automate repetitive data workflows.

The impact of Automation Anywhere on our organization has been significant. It has helped us save a considerable amount of time, approximately 30% to 40%, in repetitive processes and has improved automation accuracy. The finance team, in particular, has benefited, as their tasks are now automated from the data engineering side. I was able to integrate file transfers, validations, and data loading into pipelines, making the process more efficient.

Regarding the financial impact, my senior mentioned that it saves our organization around 40% to 50% in costs since it automates roughly half of the tasks, including data integration and file transfer.

Having completed the AI/ML engineering certification, I particularly appreciate Task Bots. They are extremely useful for handling repetitive tasks without errors. I also find IQ Bots valuable, as they can process unstructured documents—something that can be quite complicated—and automatically extract data. Additionally, the Control Room stands out for me, as it allows for centralized monitoring and management of all bots, which is crucial when multiple automations are running. These features are among the most beneficial I have encountered.

The platform is functioning quite well. Initially, I faced some challenges in learning the platform; it felt a bit complicated at first. However, as I became more familiar with it, I found it manageable. Debugging can be particularly tricky; identifying the exact reasons for bot failures can be time-consuming. Integration with modern data engineering stacks also posed some difficulties, but I have since learned to navigate these challenges.

I have been using Automation Anywhere as a data engineer intern for a year now.

As for stability, I would rate it a seven out of ten. Generally, the system is stable once the bots are tested and scheduled; they run consistently. We faced some challenges at the beginning, but they were manageable. Occasionally, updates or changes in the system environment can cause some disruptions, but these are not severe.

Scalability is one of its strengths because it can handle large volumes of data efficiently. As processes grow, it is easy to add more bots without incurring significant extra costs or effort. The cloud infrastructure for deployment works well in tandem with this capability.

I am working in a small organization with around 18 employees, all of whom are AI and machine learning engineers, including myself.

I would rate their support an eight out of ten. They are very helpful, but there is some room for improvement regarding quicker resolution times. They can take time to solve issues, but overall, the customer service is solid.

I have only used Automation Anywhere as automation software so far, so I cannot compare it to others at this time. However, if I get the chance to use another software in the future, I will definitely make a comparison.

The deployment process was quite straightforward and smooth since it is cloud-based. We deployed it on Microsoft Azure, starting small and gradually scaling up.

The Control Room feature made it easy to manage multiple bots in one place, allowing for effective monitoring. In the beginning, it took about two to three weeks to implement because we encountered several issues and system failures. However, our team did a great job, and we managed to overcome these challenges.

I strongly recommend this software to others as it efficiently manages manual processes. All we need to do is monitor it and handle issues related to fault tolerance. Overall, it is quite effective for automation processes.

I would rate Automation Anywhere a nine out of ten. It handles our credential data securely and is user-friendly, though there is room for improvement in debugging and integration features.

We use Automation Anywhere most of the time to automate Excel and the SAP system. I used to work for Bajaj Electricals. We are the vendor of Bajaj Electrical India Private Limited. There, most of the data are being pushed into SAP. We are getting data from SAP and manipulating it, and we are preparing reports every day.

The most valued feature of Automation Anywhere is its Excel functionality. Earlier in my career, I used Process Studio as my RPA tool. There was no flexibility of retrieving single cells. We used to fetch the total Excel and we used to apply the filters to get those cells. Automation Anywhere has the flexibility to extract data from Excel.

For non-technical users, some technical knowledge is needed in Automation Anywhere, so they cannot use it as flexibly as developers can. In my earlier career, when using a data table in Automation Anywhere and wanting to merge columns, there was a plugin called Group By. In Automation Anywhere, we have to create variables and append the data to a single variable one by one to get that flexibility. Having an activity for grouping columns would be great. For reading data from Excel, providing a single button to fetch all data columns would make it more flexible for developers. For filtering purposes in Automation Anywhere, we have to apply if conditions and additional conditions to get the appropriate data. Introducing filter activities would change the perspective of developing.

I have been using Automation Anywhere in my career for two months.

In terms of crashing, I have seen some crashes, but they were from other software such as SAP, WinSCP, and Outlook. There were no issues from Automation Anywhere.

The bots in Automation Anywhere are totally scalable. If the developer builds robust robots in parts, then we can use those parts for other processes by integrating them. I have built bots in many parts, such as SAP login. After performing applications, we close all applications. We have built those bots, and we call them once our process is done, so it will close all applications and erase the caches.

I would rate technical support for Automation Anywhere a six.

I have used Process Studio as an alternative to Automation Anywhere. I prefer Process Studio more than Automation Anywhere. Process Studio was launched around 2017 and managed to get into the IDFC First Bank headquarters. According to IDFC use cases, Process Studio was trained and built with more flexibility for business use cases. Automation Anywhere is not as flexible as Process Studio. In Automation Anywhere, performing activities such as downloading, fetching, and data manipulation requires 20 to 30 lines of code. Process Studio gives multiple windows in a single activity, making data manipulation easier. For reading Excel, XLSV, XLSB, XLS files, there was a single plugin. Process Studio's plugins are more flexible than Automation Anywhere.

Having used Process Studio, the initial deployment for Automation Anywhere was not difficult for me. I referred to YouTube videos for guidance. The only challenge was figuring out how to input my device name, which took one to two days until colleagues helped. If some data could populate automatically after installation, it would be beneficial.

For a beginner, Automation Anywhere is a great tool. I have learned UiPath also, which comes with complexities but has frameworks for smooth business flow. Automation Anywhere comes with a beginner-friendly interface. The tool can be learned within five to ten days of training. We haven't used the Automation Co-pilot yet. Once a developer knows all the activities in Automation Anywhere, upgrades become less necessary. Integration with WhatsApp business use cases to send messages would be beneficial. Integration with additional systems beyond SAP, WinSCP, and PDF would make it more flexible in business scenarios. Automation Anywhere can contact me in the future regarding questions about this review. I rate this solution 9 out of 10.

The use cases for Automation Anywhere are industry-agnostic and sector-agnostic, allowing for automation of processes that involve human interaction, mundane tasks, and large volumes. With the help of AI, we can now automate a lot of unstructured data, which wasn't possible before, so it's not limited to any specific sector or process. Whether it's HR, marketing, sales, operations, or engineering design, any of those can be considered for automation.

The main benefits of Automation Anywhere include improved operational efficiency, enhanced productivity savings, increased cost savings, new revenue streams, and a reduction in regulatory human errors. These are some of the major benefits it provides. For example, if a human takes one hour to perform a transaction that involves navigating through multiple systems and inputting data, Automation Anywhere can reduce that time significantly. The bot can complete the task in about 20 minutes, saving roughly 40 minutes per transaction, which translates to a 60%-66% time saving, enhancing overall productivity and cost efficiency.

They have introduced numerous AI-related enhancements in their product, making them the first among their competitors to develop a reasoning engine. Their PRE reasoning engine is particularly noteworthy, and they have quickly integrated Generative AI into their document automation product. Additionally, they offer a variety of other AI features and have designed the platform to be cloud-native. The AI features they have implemented stand out; they are indeed leading the pack. This strategy is impressive and effectively empowers their product with a wide range of AI capabilities, which are increasingly important in today’s tech landscape, especially with the rise of AI, Generative AI, and Agentic AI.

Automation Anywhere also provides Agentic AI-related APIs and is currently testing Agentic process automation in its early stages. In terms of product capabilities and AI integration, I would definitely rate them a ten out of ten. They are the fastest to reach this level of advancement compared to others, who seem to be lagging behind. For example, Blue Prism is progressing quite slowly, and while Power Automate has some AI features, they do not match the scale that Automation Anywhere has achieved.

Its pricing definitely needs to be more competitive. When licensing costs are high, we cannot use this tool for automation. Instead, we might opt for a lower-cost tool like Power Automate which is 50% less expensive.

Power Automate offers very seamless integration with the Microsoft ecosystem, including Azure cloud services and other Microsoft products. In contrast, Automation Anywhere has to rely on external LLMs for integrations. If Automation Anywhere can improve the ease of these integrations and provide them natively within the platform, it would greatly enhance its appeal.

I have been working with Automation Anywhere for over the last eight years, although not extensively in my current role. In previous journeys, I have used it for around three to four years. Currently, we use Automation Anywhere, but not extensively.

At this moment, I'm not sure about the stability of Automation Anywhere, but in previous experiences, I faced challenges with stability, which required ticket submissions for support. We encountered several challenges related to platform and technical issues. For instance, sessions would occasionally get disconnected unexpectedly. In those cases, we would raise a ticket with the vendor to get support. However, since we haven't been using the system extensively, we haven't faced many issues.

All these automation platforms, including Automation Anywhere, are highly scalable; depending on volume, you can adjust the number of bots, scaling instantaneously in the cloud. For on-prem solutions, one must ensure they have the necessary infrastructure ready for scaling.

While it is easy to scale with Automation Anywhere, I have not experienced extensive scaling in my previous encounters. The maximum number of bots we had was around 20.

I haven't raised many tickets recently to evaluate their technical support, but I know they have a dedicated partner manager. It has been good in my previous experience.

We are also using UiPath, Blue Prism, Power Automate, and the Microsoft stack. Mainly, the license costs of UiPath, Automation Anywhere, and Blue Prism are high, so we use Power Automate and Power Platform heavily.

It is generally easy to deploy. We use Automation Anywhere with both AWS and Azure.

Maintenance is indeed required for Automation Anywhere; you have to follow the vendor's product patches and version upgrades to keep it maintained.

Upgrading Automation Anywhere follows a standard process that they provide detailed instructions for, and we adhere to those guidelines. The upgrade process feels similar to any other software platform; I don't find anything particularly complex or different about it.

There is a separate team for bot maintenance, and if the bots are stable, maintenance needs tend to be low. However, if issues arise, maintenance efforts can significantly increase.

The return on investment from Automation Anywhere varies based on the business case and the benefits versus costs involved; for simpler RPA use cases, ROI can typically be achieved within a year.

Pricing needs to be more competitive, both in terms of licenses and overall expenses. This is crucial because many use cases cannot be automated if it isn't cost-effective.

We have not extensively tried Automation Anywhere with business users because they have added a lot of AI features that are difficult for them to understand. We also do not want to encourage business users to create automations that do not comply with regulations, compliance, and best practices, which presents a risk. Therefore, we've only utilized it within the CoE team for now.

For existing developers, the learning curve for Automation Anywhere is easy to pick up. However, for business users, it might take some time, especially if they lack a programming background.

I have heard about the Automation Co-Pilot, and it sounds very powerful and useful. The Co-Pilot can generate code based on a natural language prompt, which is a substantial feature as it can reduce development time by 30%-40%, allowing faster shipment of code to production.

In terms of integration, Automation Anywhere acts as a tool used to develop automation that connects to various systems, such as SAP, Excel, Outlook, and web applications. It doesn't integrate with other solutions directly but helps in automating processes that involve multiple systems. The platform provides capabilities for building various integrations, and that is part of what they sell. Automation Anywhere is fundamentally an automation platform that enables performance across workflows, APIs, business applications, and documents. API integration is possible with Automation Anywhere, but if specific APIs do not already exist, there is no way to create a new API directly within the platform. For that, one needs to create a new API using languages such as Java, Python, or C# before integrating it with Automation Anywhere.

Our organization places high priority on automation and AI. We are using the Microsoft ecosystem for many of our use cases.

For organizations considering Automation Anywhere, I advise that if you are focusing on AI features such as Generative AI or agentic process automation, it's a great choice as they are front runners in incorporating these functionalities early on. However, if licensing costs are a concern, the Microsoft stack would be more beneficial.

I would rate Automation Anywhere an eight out of ten.

As an RPA developer and RPA champion, I coordinate the implementation of RPA in my company and I also develop the automations. The main reason or main functionality that I am using Automation Anywhere is to integrate and collect data between systems, such as gathering data from one system and collecting data from another system, making some analysis, and having some results out of that. This is the main purpose or main use case in general for what we are doing here with this software. The specific challenge that we are trying to solve with implementing Automation Anywhere in our environment is to achieve better integration with SAP. Our ERP system is SAP, and this is quite a closed system, so to get any data or input any data, the only possibility is to use the user interface, or it is very difficult to do it in any other way. Therefore, Automation Anywhere acts as a simulator of a user, helping a lot with getting the data in time or uploading the data in a proper and easy manner. So for repetitive tasks related to SAP, this is the key functionality that we are using; integration with SAP.

The best features in Automation Anywhere that I really appreciate are found in the basic module for pure RPA, such as the recorder function, which helps in making automation even easier. No coding is required; you are just doing things, and the recorder records your movements and actions, creating the code out of that. This makes preparing RPAs faster. Another significant aspect is Automation Anywhere University's e-learning materials, now called Pathfinder, which enhances this learning curve significantly. The software's easy-to-understand interface is its biggest benefit, aiding rapid learning and automation creation. Moreover, the integration capabilities with databases and external web portals are well-developed, enabling seamless data management and exchange, whether it involves Microsoft SQL or MySQL databases or Microsoft Excel for reporting. Despite not having significant experience with other RPA platforms, I assess these features positively.

Regarding what I would to see improved or enhanced in Automation Anywhere, it's difficult to judge if the problems we are facing are truly RPA related or related to other systems that we cooperate with. The main issue is to have better resilience of the whole system. If we have 95% success during the bot runs, it costs a lot of time to debug and find the errors or to rerun the bots. So constantly working on the resilience of the bots, whatever it may be, will help. One thing I would to see included in the next releases of Automation Anywhere is a more clear overview of when we have gaps in our automation scheduling. Currently, when we are scheduling our automations, and we have historical data of our runs, there is no clear overview of when we have space in time to schedule another automation. So having functionality that shows in one clear picture where we have gaps to run additional automations would be beneficial.

I have been working with Automation Anywhere for already four years.

I would evaluate the stability of Automation Anywhere as generally stable, but there are some issues. It's always difficult to judge what the root cause is; it may be the software, the hardware, or other software. But in general, I would say it's stable in 90% of the cases.

It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved between our IT and this support. I was just waiting for the results and trying to support. I would rate it a seven.

Although I didn't directly participate in the evaluation process when choosing Automation Anywhere, I know it was chosen because of its full no-code approach. Unlike other automation tools or systems, there is sometimes a necessity to know coding, making them low-code platforms. Here, we have a totally no-code solution, making it much friendlier for individuals with no IT background. I have previously used a different RPA just once or twice; I had the opportunity to use Power Automate, but it was just one or two hours of trials and nothing more. So basically, I have no significant experience and cannot justify which is better or worse.

For me at the very beginning when I started working with that, the technical setup was extremely complicated and extremely problematic, and we spent half a year to really make the software work. At that time, we were not happy with the support of Automation Anywhere. But now if everything is already set up, it's quite easy to learn how to do it and to make easy automations quite fast.

I have not calculated ROI, the return on investment from Automation Anywhere; we don't have such a complex analysis. We are calculating for single automations, but we don't have complex ones.

The main benefits I see from using Automation Anywhere, in terms of time-saving, cost-saving, and resource-saving, is the release of resources from high-paid and high-skilled specialists for more creative tasks. My recommendation for other organizations considering Automation Anywhere for their environment is based on my experience; it is always good to analyze the process first, then optimize this process, and after that, make automation of that. Otherwise, without proper analysis of the process, you end up digitalizing a non-optimal process, making automation challenging. So first analyze the process, optimize it, and then try to automate it; otherwise, you will have an automated process that is still not good. I rate Automation Anywhere nine out of ten.