I'm a developer supporting my clients with Automation Anywhere. I work at McKarthy Labs. We use Automation Anywhere to provide automated processing to our clients. For example, we might get paid to do automated invoice processing. The bot can extract all the information, complaints, or remarks in that invoice. All of these details will go into an Excel spreadsheet.

Any repetitive, rule-based task will be appropriate for Automation Anywhere, but a judgment-based task will require some AI to implement. For example, if a user needs to send an email once an invoice is ready, we can check automatically to determine when the invoice is available in the appropriate folder and send the email to the user.

The developer gathers the requirements, and we prepare our business equipment once approved or assigned. First, we will see which applications are being used and how they could be automated. For example, we might need to automate logging into a Gmail account multiple times. We'll create it in three phases: 30 percent, 30 percent, and 40 percent. The process can be completed in about a week. Sometimes, it may take longer due to data scalability issues or some required changes in the back end. Some minor changes in the domain may take a little more time.

Since we started using Automation, we have automated more and more tasks. We are gradually expanding the capacity. It has helped them save time and money. The automation copilot has helped our workers save time, freeing them up for other work. I have a co-pilot based on SQL database connectivity. It pulls the required information tables. Automation Anywhere's AI is excellent for automating any process.

It's easy for non-technical users to work with Automation Anywhere. There are many options and methods they can use if they want to run a bot. The Automation Copilot is helpful. It will automatically give you all the solutions your bot requires. It's like a dictionary.

The integration is not always seamless. Sometimes, it takes a while to get everything to communicate and be ready to go into production.

I have used Automation Anywhere for five years.

I rate Automation Anywhere eight out of 10 for scalability.

I rate Automation Anywhere support 10 out of 10.

We have used UiPath and Power Automate. It depends on the client's requirements. We use Automation Anywhere if the clients prefer that.

Automation Anywhere is a little expensive, but it's a good value. I've seen many companies use Power Automate, and the subscription is very low.

I rate Automation Anywhere eight out of 10.

I have built multiple solutions. Many times we have used Automation Anywhere for data entry. At times, we have used it for Excel Automation tasks. We have also used it to create a virtual assistant agent to improve employee productivity and remove manual tasks.

We built a solution for an airline client where they had to scrub more than 5,000 PNRs on a daily basis, which was not possible with manual tasks, so we deployed a bot there. The bot is doing the scrubbing on behalf of the agent and sending the report at an interval of one hour. Because of this, we could achieve 100% more productivity. Previously, such tasks were done manually. After automation, there is no need for any person to sit for this task.

We are not only using it to automate manual tasks. We are also using it to overcome other challenges.

We are using Automation Anywhere with other applications. We have Python scripts and Java scripts. We do face multiple challenges while automating. Sometimes, Automation Anywhere does not have the required compatibility, so we have to go with another application. For example, if we want to do some kind of highlighting in an Excel file, it is not possible with Automation Anywhere. In such cases, we have to go with some third-party tools, VBA script, PowerShell script, etc.

Automation Anywhere has been helpful for tasks that are repetitive or do not require human intervention. If human intervention or decision-making is required, that task is not possible with Automation Anywhere. Also, if a task is using multiple applications, it becomes complex for Automation Anywhere or any RPA solution.

Automation Anywhere is not very hard to learn for business users. Like any tool, it requires some learning. It takes one to three months for a business user to use Automation Anywhere. There are many learning resources available at Automation Anywhere University. There are complete or end-to-end courses available about Automation Anywhere. You can also do certification in Automation Anywhere.

Automation Co-pilot has been helpful when any human intervention is required in the RPA process. If I need human intervention, I can use Automation Co-pilot where a human can intervene and make a decision on the basis of the data. Based on the decision, we can go ahead with the remaining processes. This is now possible. It is a very useful feature.

It improves productivity. Previously, there were many manual tasks that people had to do on a daily basis. Those tasks are now taken care of by bots, and people can focus on other tasks. It has improved productivity by 30%. We have deployed Automation Co-pilot for 700 users, and there is about a 30% increase in productivity.

We have more accuracy. Bots are more accurate than humans. Previously, there were high chances of human errors. With automation, errors have been reduced. There is more productivity and accuracy.

We have integrated Automation Anywhere with multiple applications. We have integrated it with Salesforce. We have integrated it with Windows services for Windows-based automation. We have also integrated it with other applications based on the requirements.

We have seen time savings, but it is hard to measure time savings. The time savings vary from process to process. For example, it takes a person three to four hours on a daily basis to download the reports, do the scrubbing, and generate the report. With automation, such repetitive tasks can be performed by a bot, and the person can do more productive tasks.

Similarly, the cost savings also vary. Sometimes, we are able to save more. It depends on the data and volume.

It is easy to learn and easy to deploy. That is the best part compared to the other RPA solutions available in the market. Automation Anywhere is easier than UiPath and Blue Prism.

In terms of cost, Automation Anywhere is cheaper than UiPath and Blue Prism. These are the advantages of Automation Anywhere, but other solutions have their own advantages.

There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult.

Integration with other applications can also be difficult at times.

Except for Automation Anywhere University, there are not a lot of education resources available for Automation Anywhere. They need to build a strong community for Automation Anywhere where any user or developer can post questions and get answers. That would make things very easy for us.

Its stability and support also need improvement.

I have been using Automation Anywhere for close to five years.

Since the last two updates, we are having issues with Automation Anywhere. Our automation is not working properly on the Chrome application. They are saying that it is because of Chrome. From the stability point of view, I have a little bit of doubt.

I would rate Automation Anywhere an eight out of ten for stability.

It is scalable. I would rate it a nine out of ten for scalability.

We have about 26 people in our RPA team. In my organization, there are about a thousand people who are impacted by Automation Anywhere's automation on a daily basis.

We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I am not very satisfied with their support.

Their support needs improvement. They do not have a proper answer or justification about why we are facing certain issues. When we raise a ticket, we want an RCA so that we do not face the same issue the next time. They are not able to provide an RCA. That is the main issue. I would rate their support a seven out of ten.

I have a lot of exposure to UiPath and Blue Prism. As compared to UiPath, Automation Anywhere has many limitations. Queue-based workload is not very feasible with Automation Anywhere. It is very difficult to use for that. I do not see many users using queue-based automation. That is a limitation that we have right now. UiPath and Blue Prism are good in this aspect. The queue implementation is very easy, and there are multiple things that we can achieve from the queue.

It took about four weeks to deploy Automation Anywhere on-prem, do the basic settings, and do all kinds of installation.

Currently, we have to upgrade our license. Previously, we had the enterprise version with a limited license. We are now expanding the license.

For deploying it on-prem and doing the installation, we have our IT team with about seven people.

We also have seven people to support us if there is any issue with the Automation Anywhere service or any difficulty with the VM on which we have deployed Automation Anywhere.

Over the five years, we have seen 50% to 60% ROI.

Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere.

If you are looking for an RPA solution and have cost restrictions, I would recommend Automation Anywhere. It is easy to use.

We are still evolving in terms of RPA. We have a roadmap. We have not yet used the AI capabilities of Automation Anywhere. With the help of AI and other technologies, we will be able to achieve more productivity. We are looking into GenAI and RPA AI. There are so many things where we can implement AI, but as of now, we do not have the right project for that. We have to figure out where we can use it.

Overall, I would rate Automation Anywhere an eight out of ten. There is a lot of scope for improvement.

We mainly use Automation Anywhere to automate or mimic manual business processes. We use Automation Anywhere to develop bots that mimic human interventions in business applications such as SAP and web report applications. We use Automation Anywhere to automate human actions in the applications.

By implementing Automation Anywhere, we mainly wanted to automate business processes.

I am a developer, and I am using Automation Anywhere to develop automated tasks for business users. I am not a business user. Before automation, business users were manually updating the data into the portals or desktop applications. The business required more time and resources.

Automation Anywhere helps save time and resources for the business. For example, an e-commerce website wants to create purchase orders for its client orders. They get the information regarding the clients in an Excel form, and the bot picks up the data one by one and updates it in the desktop or web application. They get hundreds of records daily, so updating the data manually can take more than a week. The business would require at least two to four resources. To save time and resources, we automate such tasks. With a bot, the process is done within minutes.

We are a service provider for business people. So far, our business people are very satisfied with our bots. They are getting huge outputs as per their expectations. It is beneficial for our clients.

There are multiple features. About three to four years ago, they introduced IQ Bot which helps to get data from documents with different structures. We receive bills, invoices, or purchase orders from different vendors in multiple formats. Each vendor uses a different format. IQ Bot automatically scans all the documents, extracts the required data from all unstructured documents or PDF files, and provides it to the business user. It is a very helpful feature of Automation Anywhere. They have recently introduced Automation Co-pilot which is very helpful for developers doing automation or automating the business process. Automation Co-pilot is very useful to create tasks.

Its user interface is very understandable. Even a non-technical person can understand it. Everything in the user interface is self-explanatory. It is quite good.

To use Automation Anywhere, no technical knowledge is required because it is simply a drag-and-drop type of tool. Each and every action is available in the tool, and we can easily automate a task. Business people can also easily run the created bot and monitor a particular task. They can easily monitor the results based on their business criteria. Automation Anywhere is a very good tool. It is easier than UiPath. A non-technical person can learn it very quickly.

I have experienced the issues of UI getting stuck. There seems to be an issue with server stability. This is something that can be better.

At times, the created tasks start failing randomly or intermittently which affects the business. They are failing at the runtime because of the bot launch crash issue. Business people are impacted a lot because of these failures at the run time.

I have been using Automation Anywhere for four years.

We sometimes have issues with server stability. There are also run-time failures of bots. I would rate it an eight out of ten for stability.

For scalability, I would rate it a ten out of ten. Automation Anywhere is moving with the current technologies. It is scaling day by day.

We are a large organization.

We have used UiPath. It needs technical knowledge. You must know the C programming language to automate with UiPath. As compared to UiPath, Automation Anywhere is better. A non-technical person can easily understand Automation Anywhere.

We are also learning Power Automate. As a service provider, we need to learn the latest technology. We are looking into Power Automate. Our business people are interested in Power Automate because it comes along with Microsoft Office.

Automation Anywhere also keeps on introducing the latest technologies. In the future, there will be good competition between Automation Anywhere and Power Automate.

Previously, it was on-premises, but now, everything is on the cloud.

Its deployment is very easy. Because it is a cloud platform, you just need to install a single file. It does not take more than two minutes to download. Within two minutes, the cloud license will appear. One person is enough for the deployment.

It gets updated automatically because it is a cloud version. There is no need to update it manually. Everything is done automatically. If auto-update is not working, we can update it manually, but that also does not take more than five minutes.

In terms of maintenance, regular maintenance is required because there are issues related to stability and tasks failing at the runtime because of unknown reasons. These things need to be fixed, so regular management is required for Automation Anywhere at the backend.

I am a service provider for business people. Business people will have a better idea about the ROI. From what I understand, there are time savings.

My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism.

I would recommend Automation Anywhere for all business people. Automating a business process is easy with Automation Anywhere.

We have not yet used Automation Co-pilot. From what I know, if we are reading from an Excel file, it helps to generate each and every action for a task. What usually developers do is done by Automation Co-pilot automatically based on the information that we give it. Automation Co-pilot will improve productivity for a repetitive task. It will save 40% to 50% work for developers. We are currently not using the AI capabilities of Automation Anywhere.

I would rate Automation Anywhere a ten out of ten.

We have implemented Automation Anywhere for 2 finance use cases: recurring collections and payment forms processing. To achieve this, we leveraged the platform's invoice-tracking capability and built our bots around it.

We implemented Automation Anywhere to explore more automation possibilities.

We are happy with Automation Anywhere and the good experience it has provided. Automation Anywhere has successfully allowed us to implement our use cases.

We have identified several areas where we could potentially optimize the AI within our automation processes. However, the ultimate decision depends on the cost-effectiveness of automation. While we have a couple of significant use cases that seem well-suited for automation, others involve lower volumes that may not justify the investment. Currently, we're considering Microsoft's automation solutions due to their existing integration with our other Microsoft products. However, we might also explore Automation Anywhere for specific, complementary automation needs.

Someone with little automation experience can still create a bot using Automation Anywhere.

The learning curve of Automation Anywhere is adequate.

The time it takes to train someone to create a bot with Automation Anywhere depends on their existing technical background. For individuals with no prior technical experience, the learning process can take two to three months. However, if someone simply needs to become a casual user of a pre-built bot, a few weeks of training might be enough to get them comfortable navigating its features.

Automation Anywhere has significantly reduced our error rates, particularly in areas like allocating payment receipts and collections. Before implementing it, human error was a major issue. Automation Anywhere has effectively addressed this problem. Of course, reducing human involvement is a natural consequence of automation. However, a surprising benefit we've observed over the past two and a half years is that data quality has also improved significantly. Allocations have become much more accurate, which is an incredible advantage. Initially, the existing data was riddled with errors. Consequently, the automation rate was far lower than anticipated. However, as we progressively corrected the database, the automation rate steadily climbed, and error rates began to decline. It took roughly six to eight months to see the benefits.

Our organization has a defined AI automation strategy. We recognize its importance and have prioritized its development over the next two to three years. This focus on AI, particularly in customer service, will help us gain a competitive advantage in the marketplace.

Automation Anywhere is integrated with our ERP, human portals, supplier portal, and CRM.

Automation Anywhere has been instrumental in saving us both time and money. It serves as a core strategy in our efforts to streamline operations and reduce our reliance on manual labor. This has allowed us to handle multiple workloads with increased stability. We are committed to continuing on this path of automation to further optimize our processes.

While we initially implemented Automation Anywhere due to its inherent strengths, the software landscape has evolved significantly in the past two and a half years. Several competing products now offer superior functionality compared to Automation Anywhere's current capabilities. Microsoft's automation solutions are particularly compelling. They integrate seamlessly with the wider Microsoft product suite, which is often the core software environment for many businesses. This integration advantage isn't present with Automation Anywhere, which operates independently of Microsoft products.

The price has room for improvement.

I have been using Automation Anywhere for 2.5 years.

Automation Anywhere is a stable product.

Automation Anywhere is known for its scalability. This means that financial institutions can leverage it to automate large processes without worrying about the platform's ability to handle the increased workload. In simpler terms, Automation Anywhere can grow alongside our automation needs.

In the past, we relied on other automation applications. However, these applications lacked the flexibility and adaptability of a bot.

The deployment process was successful thanks to the contributions of the third-party implementation team.

The full deployment took eight months to complete.

For the implementation, we leveraged a third-party vendor with expertise in Automation Anywhere.

The positive return on investment for Automation Anywhere is clear after two years of successfully automating a few business processes.

Automation Anywhere, once a competitively priced option in the RPA market, has seen a shift in its pricing strategy. Currently, it stands as one of the more expensive RPA tools available.

In our evaluation of RPA tools, we've considered Microsoft Power Automate and UiPath. Automation Anywhere, while a strong contender, appears to have a steeper technical learning curve compared to the other two options.

I would rate Automation Anywhere six out of ten.

We rely on an external company to handle the maintenance of our Automation Anywhere software.

Companies considering an Automation Anywhere solution should approach it with a long-term perspective. Ideally, they should be prepared for a ten-year commitment. This allows them to understand how the product will evolve and adapt over time. A ten-year timeframe, or at least eight years, provides a significant advantage compared to a two to three-year outlook. By taking a long view, companies can ensure they are well-positioned to benefit from the ongoing development and reshaping of the Automation Anywhere platform.

I am using Automation Anywhere to automate tasks with desktop applications. There are SAP applications, ERP applications, and browser-based applications. The business is related to the airline.

Automation Anywhere helps a lot. It saves time. Recently, we automated a process that used to take 5 minutes for an application, and there were 500 applications. It used to take a lot of time. Now, it takes only 1 minute for an application. The time savings vary based on the process. For some processes, it saves 70% of the time, and for others, it saves up to 50% of the time.

It frees up people from manual and repetitive tasks. They can do other interesting tasks.

Automation Anywhere is very stable. At run time, Automation Anywhere can let you know which line of code the bot is running and what it is doing. It is very clear. It is also easy to debug. When you have some change requests or you have to update the new version of the code to fix something, Automation Anywhere can help you to do the code review. Similar to GitHub, you can see the difference between the two versions. It is very good for that purpose.

When working with Excel, unlike other tools such as UiPath, Automation Anywhere does not have the standard variables for .Net data types. It does not support data tables and many of the data types supported by Microsoft and the .Net technology. When designing automation, you need to use only the few data types that Automation Anywhere supports. For example, when you work with Excel, you need to do many tasks with the data tables, cells, and rows, but that is more difficult with Automation Anywhere than with other platforms.

It is not flexible for custom activities. With UiPath, you can use C#. You can use VB.NET directly. With Automation Anywhere, customization is more complicated than UiPath.

There are a lot of resources available on the Internet to learn Automation Anywhere. They have Automation Anywhere University, but the difficult thing is that it does not have a specific path for a beginner. When I was learning it initially, I had to choose randomly. I could not work out where to start. It is probably better now.

A good thing about Automation Anywhere is that when the bot is running, it displays which line of the code is running, but we also want those logs to be displayed on the web. When we implement an automation process, currently, we have to write the code to archive the logs. That is the thing they need to improve.

I have been using Automation Anywhere for almost 3 years. I am using Automation 360. It is web-based.

It is stable.

I have worked with UiPath, Power Automate, and a few local automation tools available in our country.

UiPath is easier to use for business users than Automation Anywhere. Automation Anywhere is also not as good as UiPath for custom activities. It takes a month to train a non-technical user on Automation Anywhere. You also cannot directly use C# and VB.NET. If it starts to support all data types in the platform, that would make it easier to learn and use.

We have used Google or Microsoft OCR for document understanding. We have also used the API of a third party to translate the document and email it.

At this time, I prefer open-source solutions because of the cost.

It is deployed on-premises, and its deployment is straightforward.

The deployment of a bot used to take about three days. There were some steps for approval, and we used to manually deploy, but now, my company has CI/CD integration. We run the pipeline to automatically deploy. It is very fast now. It just takes an hour. We just need some approvals and we need to review the package. It is straightforward. One person is enough for deployment.

It is also easy to upgrade Automation Anywhere. It is not difficult. In terms of maintenance, one or two people are enough to maintain the bots. If there is any issue with the bot, we can resolve that within 5 days.

It is not too expensive, but there are many tools available in the market that can provide the same functionality at a cheaper price.

I have done some research on the automation market, and I see that there are many automation platforms. There are also open-source ones. Every organization wants to reduce the costs. Organizations are now considering cheaper platforms such as Microsoft Power Automate. Even my current organization is considering migrating to an open-source solution.

I tried the AI capability, but it did not help me much in reality. I did not find it stable. It will probably get stable in the future.

We are using APIs for integration. It is a perfect way to integrate.

I would rate Automation Anywhere a 9 out of 10.

I was working for an airline client that had their processes in the mainframe. The application Sabre that they had was all terminal-based. It was very difficult to navigate and capture everything. We automated a lot of tasks related to validation. For example, when someone booked a flight ticket and tried to cancel it, they needed to give some reason. We had rule-based validation, so we had to validate the reasons and assess them. Previously, it was all manual and terminal-based, and then we used Automation Anywhere to automate.

We also used Automation Anywhere to do a lot of PO manipulation. It was done in an application called Coupa. We used to do that automation with APIs. API automation was very easy with Automation Anywhere. We used it to automate such tasks.

Automation Anywhere was introduced as an RPA tool to facilitate the digital transformation journey of the client organization. They wanted to eliminate a lot of manual tasks and provide quality work for their employees rather than them doing manual activities. They also wanted to make sure that a process was in place. They wanted a very low code or no code automation so that even business people could upscale themselves and automate. They wanted to free up their employees from such manual tasks and have a lot of bandwidth to do some other research.

In the use case related to the cancellation of a ticket, a lot of things have to be handled. When you cancel a ticket, the airline has to make an update at a lot of places. Only then you would get the refund. It involves a lot of processes. They could be related to the meal or something else. Even if you have not subscribed to any add-ons, all the checkboxes have to be ticked, and only after everything is cleared, you get your refund. Before automation, the refund process was very tedious. When they were doing it manually, any mistake could lead to incorrect transactions. For example, they might end up transferring a different amount. It was a very tedious process, and it was handled with the Sabre application, which was not very user-friendly. It was mostly a terminal-based mainframe application. It had a user interface, but a person with good experience was required for it. A fresher or somebody less experienced could not do it. You needed to know where exactly to go, and there were a lot of things that you had to learn to do this process. It was always done by an experienced engineer, and it was very manual involving navigating different screens. During COVID-19 times, there was a shortage of employees, and the airline was handling a lot of regulations, so this manual process became more problematic. At that time, we introduced Automation Anywhere. We were targeting only 50% automation, but we were able to automate 80% to 90%. It significantly improved the time to process a request and reduced the dependency on a senior engineer for the process. The robot could handle the process. We had programmed the robot. It was a very good experience. It helped the client navigate through tough times.

When you decide to automate a process, you try to understand the process in and out. You try to understand the exception scenarios and how to solve them. You prepare a process discovery document. While doing this documentation, you try to streamline the process because Automation Anywhere, as a tool, needs to be configured to automate that process. It forces us to ask a lot of questions, such as what if the file to be downloaded is not there. You come across all such things at the initial phase. That helps a person to restructure the process and fine-tune it more strategically. It saves a lot of time. It has plenty of features to do Excel operations. It has a lot of capability for querying. You can read data from Excel and process it using a query. You do not have to do Excel operations one by one. It is very quick. If a person is taking 30 minutes to do the operation, it takes only seconds or minutes to finish it. It provides a lot of efficiency.

You also have a lot of traceability. You have a lot of logs. You can see what happened after a process. When you have an audit, you have some traceability. A person doing a task does not always document each and every step. He or she would just do the task and finish it off. When you automate the process with Automation Anywhere, because the robot is doing the tasks, you get a lot of logs and a lot of traceability for auditing.

At the initial stages of automation, you also redefine and optimize a process. Instead of downloading 4 Excel files at different places, you try to standardize it. You give a standard name and a standard path. Everything is standardized, and a lot of focus is put on security and data privacy. We are very conscious of not saving it at any location that is accessible to anybody else. Subconsciously, we do all these checks. It improves the security and data privacy aspects. It also leads to process optimization. Like any RPA tool, it saves a lot of time, and it is efficient, and then logs are there as a good source of tracking.

Automation Anywhere is easy. It takes one to two weeks to introduce a non-technical person to this solution. They already have good domain knowledge, and they just need to know how to work with the tool. In about a week, we will be able to train them in basics. We can show them the interface. We can show them what goes where, but they will not be able to develop full automation or know about full RPA coding. They can get the basic knowledge in one to two weeks. Full training will require building a use case. It could be a small use case. If a developer would take four weeks, which includes development, testing, and other things, a non-technical person would require eight weeks. Only then a person will be able to learn completely and become a very good developer.

In terms of integration, there was SAP integration and Sabre integration. There was one more application. I worked only with these applications. If there is a component available, the integration goes smoothly. When you want to go for something customized and you try to build an integration, it is very challenging, but that is common with all the tools. When you try an out-of-the-box integration, it is very easy because they would have already tested that it is working. When you try to build something or customize it, that is when the challenges come. I have seen plenty of challenges with Automation Anywhere when you go for something that is not there in the package. You need a lot of support from the team and a lot of effort. The security restrictions from the organization were also stopping the integration. It was not happening. A lot of errors came, and we had to reach out to the network team and the security team. There were networking and security issues that had to be resolved.

Automation Anywhere has saved time and costs, but I do not have the metrics.

I have not used the recent versions, but it provides a great way to automate. Excel automation is quite valuable. Initially, it was only there in Automation Anywhere. It was not very popular with other automation tools. Excel automation is a very good feature. A lot of back-office activities happen in Excel. It is a very needed feature that Automation Anywhere provides.

In 2021, Automation Anywhere switched from on-premises to cloud. They renamed it as A360. They brought the required changes with this version. Before that, they used to have a line-by-line code view. They did not have a flowchart diagram, but it was very much needed. Because it was low code, a pictorial representation of the code was something that was missing in Automation Anywhere. It was there in UiPath and Power Automate at the time. Automation Anywhere then introduced two views. That gave people the option to use the view that they were comfortable with. That was a very brilliant move. Having two options made it very accessible.

It is very user-friendly. The AI capability that nowadays I am seeing in Automation Anywhere is very good. They have plug-and-play AI solutions. You do not need to know a lot about coding or AI to implement AI in your automation. You can just use their plug-and-play solutions. That is where its real strength is.

Automation Anywhere is easy, but the Automation Anywhere courses are not so easy. All RPA tools have their own academy where business users can go and learn the solution and do things themselves. Automation Anywhere courses are a little bit complex to understand. You need a little bit more time, and accessibility is also a little bit of an issue. They should focus a bit more on the academy and learning materials on their portal. The content should be easy to understand. It is not easy to grasp for a non-technical person. It should be easy for citizen developers. Also, their certification is very costly.

There should be more visibility as an RPA product. Every organization is trying to stick with certain tools. I like Automation Anywhere, and I would like to work with it, but I am not getting an opportunity. Automation Anywhere is not promoting itself to other organizations. Organizations are moving towards Power Automate and UiPath. It could be because Automation Anywhere is not reaching out to companies.

Their community events are also less. There are not many developer events in the cities where IT is there. In Bangalore, India, most of the IT companies are there, so we get to go to a lot of conferences. We get to hear a lot from other vendors, but Automation Anywhere's events are very limited. They should take care of their presence in the community and companies.

They should introduce videos for the new features. They should promote new features. They should be known to people. They should be accessible to people. Only then developers or companies will know about it. Only then, it will get used. There are probably plenty of good features, but they are not known or explored.

I worked with Automation Anywhere for 2 years.

It is a stable product. I would rate it a 7 out of 10 for stability. It is not a perfect product, but it is improving every day.

It is not very scalable. I would rate it a 6 out of 10. After you have built your robot, if you want to make some changes, you can do that, but if you built a robot and you want to make it an AI-enabled robot, it is quite a challenging task.

There were many users of this solution. I was a part of the Center of Excellence. The finance team and HR team were also trying to use it. There were more than 50 people for this solution.

I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My colleagues have had a bit of a bad experience, but I did not. I have raised a few tickets, and every time, the person was attentive and helped me out. They were very patient. They were straight to the point. They knew the technology.

I am working with UiPath and Power Automate. Automation Anywhere has got its own benefits and its own strong points, and the same is applicable to other vendors. It is just about which one your organization is aligned with and which one your organization has chosen to go forward with. However, other vendors are better in terms of reach. Even if I am not working on Power Automate for six to seven months, I get to learn about it. I see a lot of things on LinkedIn. There are communities where I can go to learn and keep myself updated, whereas, about Automation Anywhere, I do not see much information. I have to exclusively go and spend a lot of time to find the information. That is where I see the difference.

It was on-prem before, and then we migrated to A360. It was already deployed when I joined, so I do not know about it, but migration took 4 to 5 months.

There were 4 people mainly focusing on migration. It was a bit complex because it was new, and there was not a lot of material available online. It was a little complex, but later, it became smooth. We reported a lot of bugs, and other people also reported them. It was very smooth.

It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive.

Automation Anywhere was a tool that was decided by our client. They were very much satisfied with how work was progressing. It gave them faster results, and it helped them navigate through the Covid-19 situation.

I would recommend Automation Anywhere. It is a very solid product. I have always vouched for it. I see a lot of potential because it is very easy and it was a stable product when I was working with it. They were very careful about their releases. They were not releasing a lot of things, which is something I see in other products. With Automation Anywhere, each release is very carefully tested.

They introduce new features, but I have noticed that in India, the market for Automation Anywhere is not very big. I am not getting to work on Automation Anywhere because companies are moving to Power Automate and UiPath, so I am not able to learn it more. It is difficult to get hold of this solution.

In terms of our organization’s perspective when it comes to automation and AI, specifically Generative AI (GenAI), we want about 50% of the income coming from IT and services. Automation and AI are placed at the top of the strategy. We are moving towards RPA plus AI and ML. It is almost like hyperautomation or intelligent automation. This is one focus area, and another one is Pure Generative AI and data. The data part is handled by a different organization. We are looking into how to drive insights from data analytics and how to leverage the GenAI technology outside and derive value from it. These are highly focused areas.

I would rate Automation Anywhere an 8 out of 10. I liked working with it.