Our company does manage a stock of solutions for our customers. We use some tools like Splunk SIEM and some other technologies as well.

The reason why a customer chooses the solution for its features depends on the customer. Customers may choose it based on budget or the features they're looking for, and it varies, honestly.

I am from the sales team and the technical team, because of which I can't speak much about its features.

Customers may plan their next year's budget. If customers find that they haven't derived value from the solution, they might think about the prices, and then they would reevaluate the solution, after which they choose another solution.

The technical support of the solution is an area with shortcomings and needs improvement. My customers didn't face any issues regarding support from the solution's vendor, but it could be from the partner or from those providing support for the solution. Support could be more flexible, and they can delegate the support part of their operations to partners.

I have been using Securonix Next-Gen SIEM for three or four years. My company acts as a system integrator and reseller while also having a partnership with Securonix.

The solution has proven to be stable so far.

The solution is easy to scale up.

My customers who use the solution are enterprise-sized businesses.

Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of ten rating because all the solutions need a marginal score to improve. None of the solutions would have a hundred percent satisfaction from customers.

I work with Splunk. The pros and cons of a solution depend on its features, customers, and the scale of the customer.

As per our technical team, the initial setup was fine. It wasn't really difficult.

I am from the sales department, so I don't get involved in the implementation.

The solution is deployed on-premises.

Pricing of the solution is an aspect that depends on a customer's budget. Sometimes the price fits a customer's budget. At times, the solution's price becomes a huge burden on the customer.

A yearly payment has to be made toward the solution's licensing costs.

Additional costs other than the solution's licensing costs are for the installation and support.

I rate the pricing an eight on a scale of one to ten, where one is cheap, and ten is very expensive. It is a pretty expensive tool.

The solution requires maintenance, and the people required for maintenance depend on the applied or rolled-out solution's size. If the solution is applied at a larger scale, more team members are needed for maintenance. It is not difficult to maintain the solution.

I recommend the solution to those planning to use it since it is a good solution in the SIEM and SOC space. Some different providers or vendors also work in the SIEM and SOC space. The customers or potential users should evaluate a product before buying it, and everything would be fine.

The solution can fit all sizes. It's not only for enterprises since you'll find some SMBs looking for solutions like Securonix Next-Gen SIEM, but it will be a bit expensive out of their budget. Usually, SMBs don't place a budget for SOC since they can go for a managed SOC. Securonix Next-Gen SIEM could fit the requirements of SMBs as well.

It is a good product that needs to improve.

Overall, I rate the solution an eight out of ten.

We use it for user behavior analytics in a hospital. Consider patient health information. We use the product to understand where the information is, who's using it, who's accessing it, whether the access is authorized or unauthorized, and whether there is a possible risk of someone stealing that data. There are many such use cases.

Additionally, we can find who's accessing the data at a particular time in the hospital network. It is flagged as a potential risk if it is an unlikely behavior. When unauthorized access is made, an investigation is launched. There are similar use cases of Securonix that we built in hospitals in the US over the last six or seven years.

The big data security analytics platform, structured and unstructured data analytics, and user and entity behavior analytics provided by the product are probably the best in the industry.

The solution could provide more automation. There should be proactive creation of use cases specific to particular hospitals. What we get out of the box is not necessarily good enough. We have to build the use cases as a service provider. There's room to improve the use cases provided by Securonix.

We are partners and managed service providers of the solution in multiple markets across different regions.

The product is stable. I would rate the stability an eight out of ten.

The solution is scalable. It is the size of the organization that determines the number of users. It could be 10,000 or 20,000 users if it's a large organization. Sometimes, we see up to 30,000 users in a large corporation across multiple geographies. It all depends on the size of the company. Anything above 10,000 users is the standard size that we get with Securonix. I rate the scalability an eight out of ten.

The initial setup is easy. I don't see that as a challenge. All the features are user-friendly, and anyone with basic training should be able to install and get it started.

Generally, government clients or large enterprises prefer the product on-premises. Around 20 to 30% of our clients prefer to have it on the cloud. Most of our clients have installed it on-premises because they are very large companies. Fortune 500 companies would prefer to have it in their own environment and not on the cloud. However, Fortune 2000 or Fortune 5000 companies would be more interested in a cloud environment.

Compared to other known brands in the industry, the overall cost of the licenses is a bit higher than what customers expect. We have segmented Securonix as a platform for high-end customers, large banks and hospitals. The product is not suitable for mid-tier customers.

There are no hidden costs. The product has a transparent policy. The cost of the platform could depend on the number of users. There could be one price for one user per month. It is typically how all such platforms are priced. The pricing can also be done based on data usage. It would depend on how much data we are processing and managing.

We have clients in Europe and US. The tool is pretty good in the market. We must keep our eyes and ears open and look for different products. Nothing in the world of cybersecurity is going to stay for long. We see dynamic changes happening in the environment. As we see new threats emerging, the tools that are scalable and responsive are the only tools that will matter. We must keep benchmarking and checking out the best in the market.

Overall, I rate the solution a nine out of ten.