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Reviews from AWS customer

117 AWS reviews

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236 reviews
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    reviewer2398620

Helpful for standardization, patch management, and vulnerability management

  • May 07, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are deploying Red Hat Enterprise Linux as our primary Linux OS, and we are using Ansible for some automation initiatives. Our use cases are around centralization.

How has it helped my organization?

We have a supported product. We are at the beginning of building a relationship with Red Hat similar to the one we have with Microsoft, Cisco, and others. It is to standardize the quality, supported version, and company. I am leading this project, and I believe Red Hat is the one.

We have built a hybrid environment. Most of it is on-prem, but we also have Azure, so we have both cloud and on-prem environments. Red Hat Enterprise Linux is helpful for patch and vulnerability management. There have been a lot of security initiatives around Windows and tightening it up, but our Linux environment was not standardized. Red Hat Enterprise Linux standardizes it. With the combination of Insights, it aligns with Windows and other security initiatives.

Red Hat Enterprise Linux has not yet enabled us to centralize development. It is too early for that. I am not very familiar with OpenShift, but with OpenShift, Kubernetes containers, and some of those capabilities, DevOps will become more integrated with Red Hat and its products in the future.

Red Hat Enterprise Linux’s built-in security features seem very good when it comes to risk reduction, business continuity, and maintaining compliance. One thing that helps is the catalog of preexisting playbooks provided by Red Hat around security. It helps you ramp up on security. It aligns it with what an IT person on the Windows side already knows to look for, such as firewalls, setting up permissions, etc. They have playbooks for Active Directory integration, security initiatives, and limiting the firewall. Building out some of the playbooks that Red Hat has in those areas was helpful in getting a good security posture for those systems.

Ansible is going to make the portability of applications and containers happen for us. The OS is important, but our ability to use Ansible and deploy via a cloud or automate via a cloud or on-prem would accomplish that.

What is most valuable?

Red Hat Insights is valuable. There is patch and vulnerability management. It is similar to what you would see with SCCM. I have a single pane of glass interface. I can approve the patches and vulnerabilities, and hopefully, between Satellite and Ansible, we can automate that process.

What needs improvement?

I am looking for training. I am a Windows guy who accidentally became a Linux guy. You volunteer a few times, and you are the guy. Right now, I am looking for training and ramping up to be able to support their products, so professional services are key. There are things like Lightspeed with IBM Watson. I do not know YAML very well, so it is going to be integral for me to create playbooks at the very beginning and be able to use the AI tools. If I say, "How do I open a port on this Cisco router?", the AI tools are going to give me the YAML code. In spite of not being a Linux guy or a great coder, I can use those tools to ramp up very quickly. Making Lightspeed a part of Red Hat deployment initiatives tremendously helps with customers' success. It gives them that extra tool. Right now, it is being sold separately as a subscription. If they could integrate that capability, people would not have to go use ChatGPT and other tools. They could use that as a part of it. It would just align things with Red Hat, so one area they can improve on is the approach to customer success for new deployments.

Red Hat Insights are instrumental in identifying vulnerabilities. I am still learning, but my understanding is that it is not directly connected to your environment to deploy a patch or vulnerability fix. It is going to give a YAML playbook to do that. It does not actually execute it. On the Windows side, I have an approval process on the server where I can say, "Deploy this patch." I thought of Insights along the same lines where I can just approve things, and then based on some backend configuration, it will implement them using Ansible, Satellite, and on-premises Ansible. It seems disconnected right now. It might not be, but to me, there seems to be a gap there. I love Insights, and I want to fully automate that approval process. This could be a point for improvement if it does not already do that.

Another area of improvement is Red Hat expressing a return on investment better. I do not know if they have determined a lot of that. I have always assumed that I could go with an open-source OS in a less expensive manner than Windows or something else. My impression is that there would be less cost, but I do not know that for certain. Red Hat building out some of that ROI on different products would be beneficial to their sales effort.

For how long have I used the solution?

We are a brand new customer.

What do I think about the stability of the solution?

It is more stable than the wild west environment that I have been in. There is standardization. It is stable by standardizing.

What do I think about the scalability of the solution?

So far, its scalability has been good. Once I get a good image built, I will get some workflows built into Ansible. I will have that process all the way down to the help desk. We will be entering variables and kicking out systems all day.

We have been using it minimally. We have about 15% Linux environment with lots of flavors. Red Hat Enterprise Linux is what we are centralizing on from now on, so we are going to do a conversion of all those. We have a new standard going forward. We have about 15% Linux systems, which would amount to about 150 systems throughout North America. It is a small footprint.

How are customer service and support?

I have not had to call them much, so I do not have a good handle on support from Red Hat. Everybody gets at least a C or a five, but I am optimistic. It is going to be good. I would give them at least a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Prior to Red Hat Enterprise Linux, it was CentOS and others. CentOS was free. It was whatever was available or the developers or applications guys were familiar with.

We switched to Red Hat Enterprise Linux for centralization, to be supported, and for patching and vulnerabilities.

How was the initial setup?

Most of the things that I am deploying or replacing are on-prem and on Azure cloud. It is 50/50.

The deployment was very easy. They have a great and user-friendly installation process with 9.x and above. However, just being new to it and having a security hat on, I still struggle with what should and should not be installed on the base image. It is a learning curve for me, but using the interface has been great. I was able to join Active Directory and all those things.

What about the implementation team?

CDW is handling our professional services and our training, which is a separate purchase. Its initial rollout is with CDW.

What was our ROI?

We have not yet seen an ROI.

What's my experience with pricing, setup cost, and licensing?

It is expensive. Everything is. I was happy to get a three-year Red Hat Enterprise Linux contract for our initial rollout.

It is less expensive than other solutions. It is a growing company.

Which other solutions did I evaluate?

It is called Microsoft ARC. It now facilitates patches for Linux, but it did not include certain things. For me, there was much more benefit outside of just patching by going with Red Hat Enterprise Linux and Ansible.

What other advice do I have?

I am not yet certain about Red Hat Insights' vulnerability alerts and targeted guidance. We are at the beginning. We are just adding systems. I have not set those alerts up if they exist. I assume there are some. I am also going to evaluate how accurate the vulnerability and patching information is because we have other security products that are looking at the same things on the Windows side, and they have already identified many of the vulnerabilities. As a new customer, I want to make sure that if our other system says something is a vulnerability, Red Hat Insights also says that it is a vulnerability. I want to feel confident in the vulnerabilities that I am getting from Red Hat Insights. I want to make sure that other products are also scanning for the same thing. I suspect it is.

To a colleague who is looking at open-source, cloud-based operating systems for Linux instead of Red Hat Enterprise Linux, I would recommend going for Red Hat Enterprise Linux. I cannot think of another OS that can match this.

I will start off with an optimistic ten, and I will rate Red Hat Enterprise Linux a ten out of ten.


    Thomas Kerzin

Provides a reliable base to deploy applications and has a lot of features

  • May 07, 2024
  • Review from a verified AWS customer

What is our primary use case?

We primarily use it for enterprise software, databases, and some custom applications.

How has it helped my organization?

We have a stable base to deploy applications. We need a minimal amount of effort to troubleshoot problems with the applications that are related to the OS.

We are using Red Hat Enterprise Linux in the cloud, in the on-prem data center, and at the edge. We are also using Red Hat Enterprise Linux in a hybrid cloud environment. It has had a positive impact. It is straightforward to deploy. There was no bottleneck.

Red Hat Enterprise Linux has enabled us to centralize development. The stable base that each developer can rely on is great. The consistent ecosystem of the repository makes it easy to rely on.

We use Red Hat Enterprise Linux for containerization projects. Red Hat Enterprise Linux is quick to containerize, so when it started becoming mainstream, it was easier for us to sell to upper management to start doing more containerization.

There has been a positive impact in terms of the portability of applications and containers built on Red Hat Enterprise Linux for keeping our organization agile. It is very portable. I do not have any issues with different ecosystems in relation to how Red Hat Enterprise Linux runs containers.

Our cost of ownership is not high. They are not very expensive. We are never surprised.

What is most valuable?

The repository ecosystem is valuable.

What needs improvement?

I would probably focus more on a rolling release schedule. Instead of a long-term operating support of ten years, I would just have one release and keep rolling it.

In terms of security features, overall, it is lacking cohesion. There are a lot of different options, and it is hard to choose the ones that best fit our business needs without a lot of investigative work.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for 11 years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

It takes a little bit to get to the true answer. I know there is a lot of triaging. I am sure we can improve on our end. When we open tickets, we can provide more information. There could be a way to get faster answers from Red Hat support, and we might not be providing the most upfront information needed for the ticket. I would rate their support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were not using any other solution previously.

I know of only one other player, and that is Ubuntu. There is also OpenSUSE, but I have not yet seen that personally in my career.

How was the initial setup?

We have cloud and on-prem deployments. We have the AWS cloud.

On AWS, we had an EC2 instance. I clicked, and it was online. For the initial deployment, we just used the Amazon Web UI, and now, we use Ansible for deployment.

What was our ROI?

We have seen an ROI. It is fairly easy to deploy. We do not have too many issues with setting up a new environment in relation to the operating system. The bottlenecks are more related to the hardware or even setting up the cloud.

Which other solutions did I evaluate?

When I came in, Red Hat Enterprise Linux was already being used. It has always been there.

What other advice do I have?

We have not yet fully leveraged Red Hat Insights. We are working on that. It might help with cohesion and security.

I would rate Red Hat Enterprise Linux a ten out of ten. It is reliable for deploying applications. It has a lot of different features. I can find solutions to all my problems, and the industry support is there.


    reviewer2353605

Customizable, stable, and easy to upgrade

  • March 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are a brokerage firm. We use Red Hat Enterprise Linux for trading purposes. We develop our applications on it.

By implementing Red Hat Enterprise Linux, we wanted a stable server and OS.

How has it helped my organization?

There is an in-built feature for shell scripting, so we can automate things that have to run on time in production. We created a script for the setup and configuration of certain things, such as disabling the firewall, network manager, and other things.

I am able to handle some of the daily issues automatically by using batch scripting and cron scheduler. I have also been able to debug some of the issues with the help of logs.

What is most valuable?

It is open source. We can customize it as per our requirements. We can change or optimize it as per our requirements.

What needs improvement?

Their support needs improvement. It should be faster for priority tickets.

Some of the tools can be improved and made user-friendly. The OpenStack and OpenShift tools can be better.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for almost three years.

What do I think about the stability of the solution?

It is stable. I would rate it a 9 out of 10 for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a 9 out of 10 for scalability.

We have about 100 servers, and we have about four people working in the IT department.

How are customer service and support?

Their support needs to improve. If we create a priority ticket for Red Hat, they revert within four hours. They should respond within half an hour so that the issue can be resolved as soon as possible in the real or live environment, and the company has less downtime.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using Red Hat Enterprise Linux and Windows operating systems.

How was the initial setup?

Upgrades and migrations are easy with Red Hat Enterprise Linux. We are currently working on upgrades from RHEL 7 to RHEL 9.

What's my experience with pricing, setup cost, and licensing?

We use open source. We only have a subscription for support.

What other advice do I have?

For security purposes, we use the SSH key algorithm, MD5, and SHA256. We have set up a firewall in our network, and all servers are password-based. We also block some common ports that are open when we install the OS. We also have monitoring tools to ensure uptime.

Overall, I would rate Red Hat Enterprise Linux a 9 out of 10.


    Mohammed Elzakazeky

Offers great security and open-source services

  • February 29, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the product for the integration capabilities it provides between my company's servers and the servers from other companies since we operate in the banking sector. I use Red Hat Enterprise Linux (RHEL) for clusters or load balancing. The tool provides an open-source platform to use any program. Many programs can be installed over Red Hat Enterprise Linux (RHEL).

What needs improvement?

I have seen that the upgrade from RHEL 7 to RHEL 8 can be a bit problematic since I have seen some issues during the upgrade of libraries, along with some conflicts with the other libraries in the tool. The aforementioned area can be considered for improvement in the product. Presently, I am not trying to upgrade from RHEL 8 to RHEL 9.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for two years.

What do I think about the stability of the solution?

It is a stable solution.

How are customer service and support?

I have only used a little bit of technical support. I can say that over the span of years that I have used the tool, I have used the support offered by the product only twice. I don't have much experience when it comes to the support team. The support team did not help me solve my issues, and I had to search for a resolution by myself to solve my problems. People from India who are a part of the support team don't seem to have much experience in solving the product-related problems of the customers. I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My company also uses MariaDB as a database, while at times, we use databases from Oracle or PostgreSQL over RHEL.

Sometimes, I use Ubuntu for some of the end-users in my company. Red Hat Enterprise Linux (RHEL) is useful for servers and not for end users. Red Hat Enterprise Linux (RHEL) is very compatible with servers.

How was the initial setup?

The upgradation and migration parts attached to the solution can be described as a very straightforward and easy process. Sometimes, I migrate from the on-premises version to the cloud, which I find to be a very easy process. The servers are up and running very well, so I have no problems with the product.

I have experience with the on-premises version of the product.

What about the implementation team?

The in-house team, consisting of four people, in my company takes care of the upgrade and migration parts attached to the solution.

What's my experience with pricing, setup cost, and licensing?

My company has acquired five to ten licenses from Red Hat Enterprise Linux (RHEL).

What other advice do I have?

My company uses the normal security features provided by the product. Presently, I am taking some courses related to security. My company uses solutions for security purposes, like CrowdStrike Falcon Protection.

I use the documentation provided by the product. I also joined the academy operated by Red Hat Enterprise Linux (RHEL) to learn about courses related to OpenShift and virtualization. The documentation is very easy to understand, and it is also good for learning purposes.

I joined the product's academy courses when Red Hat opened a new branch in Egypt. I have got certificates for learning about OpenShift and virtualization. I am planning to learn OpenStack.

For provisioning and patching, I use Foremen, which is an open-source product implemented by Red Hat Satellite. Foremen is very good and easy to use for patching and security updates.

Leapp or Red Hat Insights are not features that are enabled by default. I don't usually use the aforementioned in the product.

I use Red Hat Store for image-building purposes. Some other programs are installed after the images get installed with the help of the product.

Speaking about whether I use the web console or Convert2RHEL, I would say that I use the terminal console provided by the product, and it is also very easy for me to use.

The product has affected my company's security and uptime since Linux offers a firewall that provides complete security, which is very good.

I hope to use the product in a hybrid environment.

I need to prepare for security standard certifications from Red Hat Enterprise Linux (RHEL) since it can help me understand the features and the security that I need to get from the product for my company, making it something very important for my organization.

Red Hat Enterprise Linux (RHEL) is a big part of my company since we use a lot of servers with its open-source services. Red Hat Enterprise Linux (RHEL) serves as the base of the servers in our company.

Sometimes, I take care of the maintenance of the product, but it is not something that is required all the time. The maintenance process is pretty normal.

As a part of our company's migration or upgrade plans to stay updated, I will be upgrading from RHEL 8 to RHEL 9.

The product does what it is meant for, especially if MariaDB is installed over the tool.

I rate the solution a nine out of ten.


    SandeepBavuna

Provides robust security, comprehensive support, and an extended lifecycle

  • February 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

We have RHEL deployed on the Cloud and also on-premises. We purchased it from a Red Hat representative.

We have several use cases, one of which is in the manufacturing field. In this case, we leverage manufacturing data for R&D engineering workflow purposes. Specifically, we use the HPC workload to visualize the utilization of all compute nodes as a percentage. RHEL also finds application in the automotive industry for specific engineering workloads, including drivetrain simulations, design processes, crash simulations, and driving simulations. Additionally, RHEL is used in the healthcare industry, particularly by highly regulated pharmaceutical organizations, to manage healthcare licenses.

How has it helped my organization?

Red Hat Enterprise Linux has provided significant value to our organization through its robust support, extended lifecycle, and valuable insights through the analytics tool that helps to identify and remediate potential issues before they impact the organization. We haven't encountered any Windows operating system that offers a comparable lifecycle length. By analyzing incidents in our management tracker, we were able to realize the benefits of implementing RHEL. For example, we conduct monthly reviews where we examine reports to identify any incidents that have occurred. Following the implementation, we utilized the ticketing tool to analyze incident data and observed a 15 percent reduction in incidents.

What is most valuable?

Red Hat Enterprise Linux offers several valuable features, including robust security, a subscription-based model that offers comprehensive support for development and distribution, and an extended lifecycle for stable operation.

What needs improvement?

One area for improvement in RHEL is compatibility with some third-party tools, like those offered by Intel.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for over 15 years.

What do I think about the stability of the solution?

RHEL is a stable solution. The maturity of the OS helps with the stability.

What do I think about the scalability of the solution?

RHEL is a scalable solution.

How are customer service and support?

The technical support team is knowledgeable and meets their SLAs. If the first level cannot resolve our issue, they will escalate the ticket to the next level until it is resolved. They take ownership of the ticket until it is resolved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In addition to Windows and Linux, we also utilize Ubuntu depending on the specific product and industry. While any operating system may be suitable for the manufacturing and automotive sectors, regulatory environments like banking, finance, and healthcare require heightened security, encompassing the operating system itself.

How was the initial setup?

Deploying RHEL directly is straightforward, but integrating it with third-party tools requires expertise in both the OS and the specific tools being integrated.

Red Hat Enterprise Linux can be deployed quickly on individual machines.

Red Hat Enterprise Linux provides a golden image builder. This tool allows us to deploy the same image across all compute nodes in the cluster, ensuring uniformity. While we may encounter occasional compatibility issues with specific hardware, we have workarounds in place to address them.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

The operating system serves as the foundation for our hardware interaction, contributing to a strong return on investment.

What's my experience with pricing, setup cost, and licensing?

While purchasing a small number of Red Hat Enterprise Linux licenses can be expensive, acquiring licenses for our entire ecosystem or environment often leads to better pricing.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

Organizations seeking to reduce costs associated with RHEL support or those with internal teams capable of managing and supporting the operating system can leverage the open-source version.

Our system administrators handle maintenance, and we additionally cover annual maintenance costs.

I recommend adhering to best practices and maintaining the system regularly for optimal stability.


    Mahesha C M

User-friendly with good scripting and security capablities

  • January 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using the full setup in Linux and use the enterprise edition. We're migrating a lot of things over.

How has it helped my organization?

We like that it's open-source and fully secure. We've fully migrated to Linux, and we were able to move everything over from the Red Hat database.

Compared to earlier tools, we get more options, and it's very user-friendly. The patching, for example, is easier. It can also support many things. It took us about six months to realize the solution's full benefits.

What is most valuable?

The solution is very user-friendly.

The Red Hat Enterprise Linux scripting is very good. It is easy for us to access those parts in the Linux portion.

The security is very good. It helps us to maintain overall security.

I have a Linux certification, however, they do have good documentation in order for users to get information about the product.

The management experience for patching is very good. We can do the patching through the portal. We can use it based on our own timing. If there isn't something in production, we can do the patching. The patching experience is very nice compared to what we had to deal with previously. For example, with Windows, the patching would happen whenever. We can control it via the portal, and it is very user-friendly now.

We only use the command line. We do not use the GUI. The graphical user interface is useful. However, we prefer to use the command line as we can do many more things.

Red Hat Enterprise Linux has positively affected our uptime. It's very fast. If you have to do patching, and need to reboot, it doesn't take too much time to do that. It might only take one to two minutes.

What needs improvement?

For the most part, everything looks fine. Everything is going smoothly.

Right now, we need to get memory and CPU via the console. If it was available in the console so that we could adjust these two things, that would be ideal.

For how long have I used the solution?

I've used the solution for the last four years.

What do I think about the stability of the solution?

The stability of the solution is fine. I'd rate it nine out of ten for stability. It's user-friendly and the downtime is low. It won't impact business.

What do I think about the scalability of the solution?

The solution is not deployed across multiple locations. We have around 300 end users.

It is scalable. We can immigrate to servers and it won't impact the business.

How are customer service and support?

We know there are some issues, and if we come across some vulnerabilities, we'll work with support. If we get an error, we'll go to them and discuss the issues. We take advice from them on how to work through problems.

Sometimes, we'll get some errors and we'll send them an email. Sometimes it takes too much time for them to respond. The support time could be better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did previously use a different solution.

How was the initial setup?

I was not involved in the installation. I have not worked on the OS level and I'm not involved in the migration to the cloud.

We have eight to nine people on our team that may handle some maintenance tasks. If there are any issues, we can patch and fix them. We go through the portal to handle patching and maintenance. We'll check the system pre and post patching.

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the exact pricing of the solution.

Which other solutions did I evaluate?

We did not evaluate other options. We've fully moved to Linux and used Red Hat Enterprise Linux to do this.

What other advice do I have?

I'm an end-user.

We will be moving to the cloud only. I'm not directly involved in that. The main thing will be that soon everything will be in the cloud only. Currently, I work with the on-premises version only. It's on a VM right now.

This is a good solution if you are handling migrations or your internal environment. It's user-friendly and you can connect with technical support easily. It's also very secure.

I'd rate the solution nine out of ten.


    Hirut Asfaw

Helps improve security, reduces risks, and is easy to upgrade

  • January 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux to manage our database.

How has it helped my organization?

Red Hat Enterprise Linux helps reduce our risk.

Red Hat Enterprise Linux helps to maintain compliance by making the data required easily accessible to us.

The knowledge base offered by Red Hat Enterprise Linux is good and they provide good training.

Red Hat Enterprise Linux System Roles help manage our database.

I use the Red Hat Enterprise Linux Web Console and Command Manager. The Web Console helps monitor our database and run queries in Command Manager.

Red Hat Enterprise Linux enhances our security.

Red Hat Enterprise Linux helps us meet security standards certification requirements, which is advantageous.

What is most valuable?

The security of the OS is the most valuable feature.

What needs improvement?

The labor required to maintain the on-premises storage systems has room for improvement.

Red Hat Enterprise Linux can benefit from more promotions and demos.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for one year.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

Which solution did I use previously and why did I switch?

We run Red Hat Enterprise Linux in parallel with other OS systems. We are satisfied with how well Red Hat Enterprise Linux works with our other products.

How was the initial setup?

Upgrading the versions is straightforward. All the stakeholders from the system side, database side, and consultants are involved in the updates.

What's my experience with pricing, setup cost, and licensing?

The cost of Red Hat Enterprise Linux is reasonable.

What other advice do I have?

I would rate Red Hat Enterprise Linux a nine out of ten.

We have ten people that are using the solution in our organization.


    Nikhil Sehgal

Is well documented and stable, but the support needs improvement

  • January 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

Red Hat Enterprise Linux serves as the foundation for our cluster infrastructure, allowing us to deploy applications and connect servers. We further enhance operational efficiency by deploying Kubernetes on top.

We chose Red Hat Enterprise Linux for its stability and well-rounded features and its proven track record of decades of reliable operation.

How has it helped my organization?

Red Hat Enterprise Linux's built-in security features and mandatory access control help to mitigate and secure the OS from threats.

Red Hat Enterprise Linux is well documented and anyone with a technical background can easily understand and use the OS.

Red Hat's image builder is helpful.

Building upon the industry's 95 percent adoption of Linux OS, our Red Hat Enterprise Linux with Kubernetes setup has helped our operations.

We have not encountered any downtime while using Red Hat Enterprise Linux.

Red Hat Enterprise Linux enables us to achieve security standards certification.

The performance of Red Hat Enterprise Linux is consistent between on-premises and cloud deployments. The key difference is simply a shift from owning hardware to renting cloud space for the operating system.

What is most valuable?

Red Hat is open source, so what we get with Red Hat Enterprise Linux is valuable support that is not included in the free version.

What needs improvement?

Recently, whenever we have applied a Red Hat patch, we have encountered errors requiring additional work. Unfortunately, the release notes for these patches are not always updated accurately, creating further challenges during troubleshooting. Specifically, the notes often fail to mention dependent packages that are also updated alongside the main package.

While the OS hardening feature is helpful, it could benefit from additional automation. A one-click package for hardening all files would significantly improve efficiency compared to the current manual process, especially considering the hundreds of files we've processed over the years.

The support has room for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for eight years.

What other advice do I have?

I would rate Red Hat Enterprise Linux a six out of ten.

Red Hat Enterprise Linux is deployed across multiple locations in our organization with 95 percent of our employees that use it.

To ensure optimal performance and security, we must prioritize installing operating system updates as they become available.

Taking the Red Hat administration course beforehand will significantly ease the user experience when using Red Hat Enterprise Linux.


    Ketan S.

Its good one

  • December 31, 2023
  • Review provided by G2

What do you like best about the product?
we can install our required packages smooth
What do you dislike about the product?
Its specific commands need to search or expertize need
What problems is the product solving and how is that benefiting you?
This Operating system provide platform


    Manuel Paula.

Has a top-notch knowledge base, significantly simplifies risk management and compliance maintenance

  • December 13, 2023
  • Review from a verified AWS customer

What is our primary use case?

I use Red Hat Enterprise Linux for my infrastructure and OpenShift primarily for its Kubernetes capabilities.

I wanted to build infrastructure based on Red Hat for commercial distribution for data centers.

How has it helped my organization?

The built-in security features significantly simplify risk management and compliance maintenance for on-premises deployments. The well-documented and regularly updated features make it easy to find solutions to any issues we might encounter.

Red Hat Enterprise Linux boasts a top-notch knowledge base. Compared to other distributions, it offers comprehensive information for each iteration of the operating system. This information is categorized by Red Hat Enterprise versions – seven, eight, nine, and so on. Likewise, the documentation and knowledge base are further organized by platform versions, like 13 and 14. This clear organization makes it easy to navigate and find the information needed for troubleshooting or understanding specific features. Given the ease of use and depth of content, Red Hat's documentation gets an A+.

The uptime has been reliable, minimizing infrastructure impact.

Red Hat Enterprise Linux's security advisories typically notify system administrators of potential vulnerabilities, allowing them to prepare for patching easily.

What is most valuable?

The most valuable feature is the OpenShift platform.

What needs improvement?

The high cost of Red Hat Enterprise Linux has room for improvement. The high cost in terms of a platform is problematic.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for six years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable.

What do I think about the scalability of the solution?

The scalability of Red Hat Enterprise Linux depends on its deployment environment. In a bare-metal setup, scalability is directly limited by the hardware server's capabilities. Similarly, virtualized deployments are still constrained by the underlying hardware resources. However, when RHEL is used within OpenStack, the Red Hat OpenStack platform can manage both virtual machines and workflows, enabling horizontal scaling by adding more nodes to the OpenStack cluster. In this scenario, the number of chassis in the infrastructure becomes the primary determinant of RHEL scalability.

How are customer service and support?

The technical support is responsive and efficient, with a streamlined ticketing process. When troubleshooting hardware issues, their technicians typically check relevant files to diagnose potential problems with the chassis or related components.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used Canonical in other open-source projects and pushed for a switch to Red Hat because of my familiarity with it in past projects. My current employer does not utilize Red Hat Enterprise Linux because of the high cost.

How was the initial setup?

The deployment complexity is based on the project and the architect of the particular solutions. There are scripts that we can use to perform the upgrades or migration. The number of people required for upgrades or migration depends on the size of the solution. For a small solution, we can automate and don't require any people. If we are using a third-party solution already in place we can achieve the same goal without a large team.

What's my experience with pricing, setup cost, and licensing?

The combined cost of implementing in hybrid and cloud environments to fulfill all our client's needs can be considerable.

Which other solutions did I evaluate?

There are only three distributions that offer commercial support. Red Hat Enterprise Linux, Canonical, and SUSE. It all comes down to the cost for each organization.

What other advice do I have?

I would rate Red Hat Enterprise Linux a nine out of ten.

The amount of people required for Red Hat Enterprise Linux maintenance depends on the type and size of each project.

Red Hat already provides tools to maintain up-to-date migration plans. These tools can not only identify which components require upgrade but also preserve any already installed elements. Additionally, Red Hat offers a web-based solution for managing upgrade processes if required. However, we can choose alternative options: implementing the solution ourselves or employing open-source software for upgrades. I see no significant challenges with utilizing Red Hat tools for the upgrade process.

I recommend evaluating all the available solutions that offer the tools that Red Hat Enterprise Linux offers and comparing their functionality and cost to avoid issues after purchase.