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Xperience 2024
What do you like best about the product?
The best thing about Genesys cloud is the ease of use and constant new features.
What do you dislike about the product?
Downsides would be reporting conversions to hh:mm:ss
What problems is the product solving and how is that benefiting you?
Workforce management
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Incredible software, powerful results
What do you like best about the product?
I love how easy it is to implement changes!
What do you dislike about the product?
There is not a great WFM platform. I hope they make it more robust in the future
What problems is the product solving and how is that benefiting you?
Implementing AI and making it more easily accessible is a huge bonus of using Genesys!
Genesys is a great product
What do you like best about the product?
Ease of use, great features, lots of flexibility.
What do you dislike about the product?
How hard it is to get a Japanese phone number.
What problems is the product solving and how is that benefiting you?
Remote agents and call campaigns
Enjoy openness of API’s
What do you like best about the product?
Openness of API's have allowed us to innovate and deliver solutions faster!
What do you dislike about the product?
Sometimes, product enhancements are lagging.
What problems is the product solving and how is that benefiting you?
Delivers enhanced features for customizing our routing.
Smooth transition and ease of daily use
What do you like best about the product?
The most helpful part of Genesys cloud is the ease of use and tracking of my team.
What do you dislike about the product?
No recording of interactions within the company
What problems is the product solving and how is that benefiting you?
Customer experience
Very good customer support, easy to understand enjoyed a lot using it
What do you like best about the product?
Contact center software. Shape experiences for the moments that matter with industry-leading contact center software. ...
Digital channels. ...
AI and automation. ...
Workforce engagement management. ...
Customer journey management. ...
Cloud architecture and open platform.
Digital channels. ...
AI and automation. ...
Workforce engagement management. ...
Customer journey management. ...
Cloud architecture and open platform.
What do you dislike about the product?
Sometimes it laggs internet connectivity which had alot of issues to be faced
What problems is the product solving and how is that benefiting you?
Solving to help understand client's problem and give them relevant output
Wonderful experience with this product
What do you like best about the product?
Agents were able to handle multiple request provide solution
What do you dislike about the product?
The bad part is the pricing part . It is kinda expensive
What problems is the product solving and how is that benefiting you?
It helped me to cordinate with client and provide immediate solution
Genesys Cloud CX Honest Review
What do you like best about the product?
Genesys Cloud CX has a lot of pros and cons, but here will talk about pros. top player in cloud-based platforms and also it is powered by AI which is again an add-on. it also has an collaboration with salesforce giving it a upper hand.
What do you dislike about the product?
While using Genesys Cloud CX i've faced glitches and bugs, also I think a little more feature-rich platform it could be.
Also, it may require significant customization to fit specific business needs.
Also, it may require significant customization to fit specific business needs.
What problems is the product solving and how is that benefiting you?
The best part of Genesys Cloud CX is that it is AI enabled, which eases the day to day activity a little more.
Yes, I am recommended theGenesys cloud is good corporate life.
What do you like best about the product?
I am like about Genesys cloud CX is best learning and growing for corporate employees. And good environment and peaceful in office life.
What do you dislike about the product?
I am dislike for Genesys cloud CX only one thing seen, In AI platform very much employees are working together. Because all project is only 1 or 2 employe are focusing. And all are are interested on AI Projects .
What problems is the product solving and how is that benefiting you?
Sloving the problems facing during AI Projects.
Good Cloud experience, although somewhat restrictive
What do you like best about the product?
The speed of deployment, does not require software installation on agents' PCs, the flexibility
What do you dislike about the product?
The reports are basic, you cannot make personalized dashboards, how easy it is to exceed the use of licenses. There is no control of this. The outbound service has a lot to improve in the detection of mailboxes, silent calls, dialing errors
What problems is the product solving and how is that benefiting you?
Ease of deployment in external centers, advanced routing management, ease of use.
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