Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Comprehensive Solution that excels in easy navigation!
What do you like best about the product?
Genesys Cloud CX is a comprehensive solution that excels in ease of use, implemmentation, customer support, number of features , ease of inetegration with its frequency of use. It offers user friendly interface that simplifies navigation and overall experience.
What do you dislike about the product?
I do not have any dislikes about Gensys Cloud CX , However some limitations may be there in its accuracy.
What problems is the product solving and how is that benefiting you?
Its solving my problem of easy navigation and user friendly interface.
- Leave a Comment |
- Mark review as helpful
The contact center solution ahead of the competition
What do you like best about the product?
In terms of functionality and useability for admins and users alike it's ahead of the competition. Integrations with other CRMs and systems as well as data analytics and reporting it's ahead of what the market is currently offering. Innovation and ease of use seems to go hand in hand with Genesys Cloud CX. The stup is also very easy and quick. The most plug and play version out there for sure.
What do you dislike about the product?
The market I'm located in is perhaps not always prioritzed especially when it comes to language support. It has gotten better but a lot of the time this market is last to receive language support for new features. We have customers all over the Nordics and they all would like to use new features as soon as they come but because of lack of language support a lot of the time we need to creatively find temporary solutions as a partner.
I would also wish the level of the support to be raised a bit. When contacting support I often get a wrong response to my issue or asked to check entry level troubleshooting that we have already done.
I would also wish the level of the support to be raised a bit. When contacting support I often get a wrong response to my issue or asked to check entry level troubleshooting that we have already done.
What problems is the product solving and how is that benefiting you?
Genesys is our partner so our whole business is set up around supporting and implementing features for this product surrounding systems and features. Providing this service is our main revenue and business.
Why Genesys Cloud CX is the best option
What do you like best about the product?
Accessibility, implementation, Integration, ease of use, support
What do you dislike about the product?
Don't have an option to redirect to mobile phone
What problems is the product solving and how is that benefiting you?
Integration
Automation and AI led contact center
What do you like best about the product?
The ability of next gen driven and improving the digital tech scores for the customer care is the critical point.
What do you dislike about the product?
The deployment at scale across the organization is quite important and automation and SOP driven approach could be used to expedite this change.
What problems is the product solving and how is that benefiting you?
The issue of moving away from legacy and getting the change to the entire enterise and having single way of communication with the customers and also improving the digital experience with automation , chat bots and automate tedious tasks with call summarization, forecasting and scheduling.
Genesys customer experience center
What do you like best about the product?
The capability to scale across multiple geographies and chnage the customer experience is the most likable thing about Genesys Cloud CX.
What do you dislike about the product?
Integration across multiple toolset and organization change management
What problems is the product solving and how is that benefiting you?
The customer experience, the automation and the AI/ ML capabilities are the differentiating factor that this gets. The customer experience has improved 10 times and NPS scores have increased a lot.
works well but often crashes when multiple of a particular tab are opened
What do you like best about the product?
I love all the features and ways of finding specific data
What do you dislike about the product?
How it crashes often depending on what tabs are opeened
What problems is the product solving and how is that benefiting you?
helps me find the data i am looking for to better make sense of and explain results
its easy to use and convenient.
What do you like best about the product?
its integration with other toold i.e. Salesforce
What do you dislike about the product?
it doesnt have internal contact list you have to type number to transfer the call
What problems is the product solving and how is that benefiting you?
smooth voip calling
Quality Product
What do you like best about the product?
Functionality
Customizable
Accessible Learning Material
Customizable
Accessible Learning Material
What do you dislike about the product?
We had initial setup challlenges and access.
What problems is the product solving and how is that benefiting you?
Call Quality
Trade In Genesys Cloud as omnichannel solution
What do you like best about the product?
Scalability, Flexibility, Strong Omni channnel and roburst analytics and reporting tools.
What do you dislike about the product?
Higher Cost, particularly for smaller Organizations.
Complexity in confirguration and setup.
Limitations in customization for specific business needs.
Complexity in confirguration and setup.
Limitations in customization for specific business needs.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer communication by integrating multiple channels into one platform. This consolidation benefits us by improving operational efficiency, enhancing customer experience through seamless interactions, and providing detailed analytics for continuous improvement.
Genesys Cloud CX AI Experience
What do you like best about the product?
It's one of the leading AI powewred platforms. Once you intiate the process you can coordinate most of your steps with your customers and employees.
What do you dislike about the product?
reporting while Genesys little reporting, we still need to rely on power customise for reporting in the business. Cost factor!
What problems is the product solving and how is that benefiting you?
Adherance reporting, Reporting issues, log term/sort term forecasting .
showing 21 - 30