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Desarrollo rápido pero con soporte técnico deficiente
What do you like best about the product?
La facilidad de implementación, es muy rápido para poner en producción e integración con otras plataformas
What do you dislike about the product?
El soporte es muy desatendido, falta más personalización
What problems is the product solving and how is that benefiting you?
Consolidación tecnológica y reducción de time tonmarket
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Great Xperience
What do you like best about the product?
Facilidad de implementación, adopción y ejecución
What do you dislike about the product?
Le falta una IAa la que pueda preguntar para eficientar las funciones
What problems is the product solving and how is that benefiting you?
Eficiencia y manejo omnicanal
innovación tecnológica
What do you like best about the product?
El almacenamiento, su soporte. la facilidad de entender el proceso
What do you dislike about the product?
que se tardan a veces en responder para un soporte o duda del servicio
What problems is the product solving and how is that benefiting you?
las llamadas de mis clientes
Best Contact Center Software
What do you like best about the product?
Provides the capabilities necessary to run a cloud-hosted contact center. While still enabling inbound queueing and routing, outbound dialing and call analytics. Also supports digital interactions in multiple channels, such as SMS, email, and chat as well as a number of other user-friendly features.
What do you dislike about the product?
There is inadequate reporting, the base reports are not efficient for us. And the ack of features available within the Workforce Management that will not meet our needs.
What problems is the product solving and how is that benefiting you?
To allow our customers to do more self-service in a less complicated matter.
Becoming an Omni Channel Call Center
What do you like best about the product?
We currently only do inbound phones sales. With Genesys, we are going to move towards omni channel with a huge focus on AI.
What do you dislike about the product?
We have over 10k DID's and there is no bulk load option for this.
What problems is the product solving and how is that benefiting you?
Implimenting AI within the IVR and the Agent Assist will takes us to a whole new level. Our agents struggle when customers ask very specific questions about hotel and sites. With Agent Assist, we are talking to the customers with much more ease and confidence. This has improve customer relations and customer service.
Great Company, Highly Stable Communication Products
What do you like best about the product?
Streamline multiple communication channels under one umbrella.
Administration of the product is easy to facilitate.
Administration of the product is easy to facilitate.
What do you dislike about the product?
The Chat product is very rigid in design and does not lend well to custom use cases.
What problems is the product solving and how is that benefiting you?
We needed a streamlined call center communication platform integrated with our Salesforce instance. We began with one team and now have six different departments utilizing phone and chat support for our customer base. We use several automation tools, including Workforce Management scheduling and forecasts and the latest Copliot AI product to help with Tier 0 and live AI assistance for our agents actively engaging with customers.
Wonderful product, packaged in a robust system.
What do you like best about the product?
The capability it has to fulfil all of our needs and more. I am constantly learning about new amazing features. We use it hundreds of times a day for our calls and there is minimal issues.
What do you dislike about the product?
The learning curve may be high, but once you get into it, it is very easy to use and tailor to your business. User learning curve is our biggest hurdle.
What problems is the product solving and how is that benefiting you?
Various feature updates, such as sending to voicemail when someone is in the middle of a call.
AI experience with Genesys
What do you like best about the product?
The ability to live transcribe calls utilizing AI
What do you dislike about the product?
Being unable to actively train before implementing Genesys
What problems is the product solving and how is that benefiting you?
It is solving our entry into the AI world with our call centers
Genesys cloud endless future
What do you like best about the product?
i'm a Genesys cloud account administrator and i work implementing and migrating companies from another Contact center softwares to Genesys cloud, I like to say that genesys is the most powerfull platform that i know
What do you dislike about the product?
Documentation is a bit of a kaos, Genesys has to work on that
What problems is the product solving and how is that benefiting you?
Escalability, easy of use
Very easy to use interface and lot of things are there in genesys cloud
What do you like best about the product?
Everything nowadays is about AI and genesys cloud CX excel in that area. Also it provides good information on the customers.
What do you dislike about the product?
I do not particularly dislike about genesys cloud CX as of now.
What problems is the product solving and how is that benefiting you?
It solves the barrier between the customer and the employee. It gives a very smooth and satisfying experience to all. As an employee who uses genesys cloud it benefits me by making every interaction easier and simpler for me and the customer
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