Aisera Assistant
AiseraReviews from AWS customer
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helpful little AI
What do you like best about the product?
i like how you can type in your problems and it will direct you to the articles
What do you dislike about the product?
some times the system takes me to the wrong soutions of my problems and I have to re try again
What problems is the product solving and how is that benefiting you?
i asked about an issue and it was able to direct me to solve it or make a ticket
Have been using Ringo which is our corporate ai chat feature intergrated with Aisea
What do you like best about the product?
It's instant, does have straightforward instructions and can improve further depending on the usage of it.
What do you dislike about the product?
Since it's still on the improvisation, I do not always get the result I want. Sometimes it would give me totally different answer or solution due to lack of information
What problems is the product solving and how is that benefiting you?
Basic solutions requested by users. Such as directing users to the certain link depend on the question or need, or make ticket to the IT team automatically with ease.
We use Aisera for our automated chat bot
What do you like best about the product?
It does seem to redirect a lot of issues that would typically have to be done by human intervention
What do you dislike about the product?
The AI is not foolproof yet as sometimes issues get stuck on logic and suggestions are not helpful
What problems is the product solving and how is that benefiting you?
Repetitive issues that can be handled by moving people to a KB articl
Experience was good. The team is really putting lots of efforts to make the module better
What do you like best about the product?
It is helping us to deflect SRs and making our TSE's life better
What do you dislike about the product?
The annotation part process is complex. Can be made it user friendly
What problems is the product solving and how is that benefiting you?
Aisera is trying to improve the way it triggers intents or KBs. It will help us to provide more accurate content to our customers
Aisera, Great Potential, Waiting for Results
What do you like best about the product?
The upside of having Aisera in our environment is having a chatbot handle user requests. Sometimes, it is difficult to take all requests, and Aisera helps alleviate the stress that would typically be placed on our agents.
What do you dislike about the product?
Aisera's concierge feature would give wrong articles to users, and for us to retrain the model to be better. There needs to be a better way to discard wrong/outdated articles to be served to users and to update them automatically.
What problems is the product solving and how is that benefiting you?
I would say that our experience with Aisera is all right, that there is a lot of expansion, but some vast features are missing that would be expected from an AI to understand. With ChatGPT’s implementation, we hope to see overall product improvement and expand our usability with our environment with Aisera.
Revolutionizing Customer Suppport
What do you like best about the product?
Aisera’s Ticket AI has allowed our business to accurately categorize and prioritize support tickets. It routes tickets to agents based on the need for intervention or automatically educates the customer on self-service options. This has helped reduce our contact rate, response times and improved customer satisfaction. Aisera is an excellent customer support platform that delivers outstanding results.
What do you dislike about the product?
Aisera appears to have some limitations around natural language processing. Users may find that their inquiry wasn't fully understood or taken out of context, which results in incorrect responses.
What problems is the product solving and how is that benefiting you?
Aisera is helping with contact deflection, member education and self-service. Maintaining an up-to-date knowledge base is important to ensure Aisera’s dependency on accurate responses.
Reliable vendor experience
What do you like best about the product?
The vendor interaction and reaponsiveness has been very helpful especially when there h been technical issues.
What do you dislike about the product?
What was expected from products wasn't always delivered
What problems is the product solving and how is that benefiting you?
Chat or has provided another level of support for our company
Extremely customizable solutions and first class leaders in the industry
What do you like best about the product?
My company has found working with the Aisera team exceptional and comprehensive. Our needs are met, and what's more, is that we are helping each other grow in this very nascent AI space.
What do you dislike about the product?
Customization options are great, but that does come with increased development time. This is not a quick solution, but it is very comprehensive and ultimately most important.
What problems is the product solving and how is that benefiting you?
Adding AI to our customer communication channels and positioning our support teams to be more efficient with their interactions with customers
Finally an ML/AI tool thats not a black-box that puts you in control
What do you like best about the product?
Aisera's platform helped Gap Inc transform the way we support our employees. In just 6 weeks, we were able to onboard onto the tool and make an impact on day one. With their fantastic support team's guidance, we empowered our internal teams to put the tool to work precisely to meet our business needs. For any enterprise looking to transform their support models, this is a great investment.
What do you dislike about the product?
I wish it was easier to understand how we could put other parts of their platform to work for our business. It would be great to have more accessible demo and staging environments.
What problems is the product solving and how is that benefiting you?
Aisera helped us transform our internal employee support needs. Their platform has allowed us to provide a self-service support model that has reduced the number of support tickets submitted by employees. Also, we have used the tool as a proactive outbound communication tool that has helped us accomplish critical automated processes resulting in huge savings across the business.
People Driven AI Solution
What do you like best about the product?
Aisera has a tireless team that cares about the concerns raised when we encounter a situation that the AI cannot parse effectively. The automation has driven noticeable results and reduced overhead so our support team can focus on higher-level tasks.
What do you dislike about the product?
Driving user adoption of automated solutions is always tricky and can lead to employees circumventing the support process. As the implementation matures, we have seen less pushback and reluctance to use Aisera.
What problems is the product solving and how is that benefiting you?
With Aisera, we have reduced the headcount in our Global Support Desk and maintained or improved SLAs and MTTR. The self-service options have increased employee productivity by reducing wait times for repeatable tasks like system logouts.
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