I was looking into some of our business operations with tow truck companies. I focused on evaluating turnaround times for tow trucks to arrive on-site for accidents and how long it took them to clear compared to other tow truck companies. Essentially, I was comparing responsiveness among different tow truck companies.
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Great Customer Service
What do you like best about the product?
The customer service team. I am still learning the ins and outs from a technical standpoint but the support we have with the Sisense team makes me feel like they completely have our backs, are consultative, and are committed to helping make sure that our dashboards and reporting are a success.
What do you dislike about the product?
Nothing that I can think of. I'm still learning the technicalities and the ins and outs of it.
I definitely feel like we're not taking advantage of all the features as much as we should be so I'm hoping that will ramp up throughout the year as we increase adoption of our reporting dashboards.
I definitely feel like we're not taking advantage of all the features as much as we should be so I'm hoping that will ramp up throughout the year as we increase adoption of our reporting dashboards.
What problems is the product solving and how is that benefiting you?
Data visualization
Super slick and so easy to use
What do you like best about the product?
The dashboard design environment is so easy to use and a very enjoyable experience compared to other tools. Being able to easily join disparate data sources was a major plus too.
What do you dislike about the product?
Having to occasionally buy plugins to provide functionality you may think should be native.
What problems is the product solving and how is that benefiting you?
We have a ton of complex data and Sisense made it easy build the relationships.
EKS Sisense management is an interesting time
What do you like best about the product?
The system as a whole is a decent distributed system which allows you to throw as many resources at it as you want.
What do you dislike about the product?
There are a lot of internal "gotchas" that are not easily known. The biggest issue we've had is due to email reporting unable to handle our production load without help.
What problems is the product solving and how is that benefiting you?
We had an in-house system before but using Sisense allows us to use our development resources elswhere.
Interactive
What do you like best about the product?
Sisense is a powerful and flexible business intelligence (BI) platform known for its ability to handle complex data modeling and provide scalable analytics. It supports both live and in-chip (ElastiCube) data models, offering versatility depending on performance and latency needs.
The platform excels in embedding analytics, making it ideal for companies that want to offer white-labeled dashboards or integrate insights directly into customer-facing applications. The drag-and-drop UI is user-friendly for business users, while developers and data teams can leverage custom SQL, Python/R scripts, and APIs for more advanced needs.
Sisense’s Live Data Models connect directly to cloud data warehouses like Snowflake, BigQuery, and Redshift, allowing real-time insights without needing to move data. However, performance can depend heavily on how well the models are designed and how queries are structured.
Pros:
Strong embedded analytics capabilities
Flexible data modeling with Live and ElastiCube options
Scalable architecture suitable for large datasets
Customization via APIs, plugins, and scripting
The platform excels in embedding analytics, making it ideal for companies that want to offer white-labeled dashboards or integrate insights directly into customer-facing applications. The drag-and-drop UI is user-friendly for business users, while developers and data teams can leverage custom SQL, Python/R scripts, and APIs for more advanced needs.
Sisense’s Live Data Models connect directly to cloud data warehouses like Snowflake, BigQuery, and Redshift, allowing real-time insights without needing to move data. However, performance can depend heavily on how well the models are designed and how queries are structured.
Pros:
Strong embedded analytics capabilities
Flexible data modeling with Live and ElastiCube options
Scalable architecture suitable for large datasets
Customization via APIs, plugins, and scripting
What do you dislike about the product?
Cons:
Steeper learning curve for advanced features
Steeper learning curve for advanced features
What problems is the product solving and how is that benefiting you?
Embedding Analytics into Products: Sisense makes it easy to embed interactive dashboards and reports directly into web apps or SaaS platforms. This helps companies offer data-driven features to their customers without building BI tools from scratch.
Handling Complex Data Modeling at Scale: Sisense supports both live connections and in-memory models, allowing teams to manage and analyze large, complex datasets across multiple sources without sacrificing performance.
Handling Complex Data Modeling at Scale: Sisense supports both live connections and in-memory models, allowing teams to manage and analyze large, complex datasets across multiple sources without sacrificing performance.
Sisense Journey
What do you like best about the product?
Time to market is quite low, with very high customer satisfaction. We can deliver User friendly journeys and enter into the day to day lives of our end users for analytics.
We are to move from POC to full fledge product within a short span of time. L3 support based out of Ukraine provides the highest quality.
Multi tenancy along with various security tests conducted by Sisense helps us provide comfort to our customers on security and various aspects.
We are able to implement custom features and further enhance the user journey.
Our customers use the dashboard provide via Sisense evert day and we are able to integrate seamlessly various datasets.
We are to move from POC to full fledge product within a short span of time. L3 support based out of Ukraine provides the highest quality.
Multi tenancy along with various security tests conducted by Sisense helps us provide comfort to our customers on security and various aspects.
We are able to implement custom features and further enhance the user journey.
Our customers use the dashboard provide via Sisense evert day and we are able to integrate seamlessly various datasets.
What do you dislike about the product?
Data needs to be aggregated otherwise it leads to performance issues.
Modern warehouses needs to be utilised for higher concurrency and adds up to the operational cost.
Storage is very expensive on the cloud service
Modern warehouses needs to be utilised for higher concurrency and adds up to the operational cost.
Storage is very expensive on the cloud service
What problems is the product solving and how is that benefiting you?
Helps our customers to understand the daily state of the aviation industry. Better understand their current state and streamline process and business strategies. Various metrics such as Wallet share, performance and growth of the customer with respect to the industry.
Effective dashboards streamline business operation analysis
What is our primary use case?
What is most valuable?
The Sisense solution was very easy to set up, and its visualizations were effective. Creating dashboards was straightforward and it didn't take long to understand how the tool works, making it intuitive. Additionally, it offers two ways to access data: by cubing the data or hitting it live. Using the last two cubes for data visualization made more sense for efficiency.
What needs improvement?
I would like to see an improvement in the live data connection, specifically making the process faster.
Additionally, incorporating more self-service capabilities would benefit the product.
For how long have I used the solution?
I have used Sisense for about a year.
What do I think about the stability of the solution?
There was no downtime reported with the solution.
What do I think about the scalability of the solution?
I did not encounter any scalability issues. However, the Security appeared a bit cumbersome for maintenance.
How are customer service and support?
During the process, I had a fully dedicated resource on my team, and I engaged with them twice a week. The support was very good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I evaluated ThoughtSpot. Ultimately, I chose ThoughtSpot due to its superior self-service capabilities, despite Sisense having slightly better dashboarding.
How was the initial setup?
The initial setup was very straightforward. As this was a proof of concept, I was able to access test databases easily.
What's my experience with pricing, setup cost, and licensing?
There was no significant difference in pricing between Sisense and ThoughtSpot. They were practically dead even from a pricing perspective.
Which other solutions did I evaluate?
I also evaluated ThoughtSpot. Sisense had better dashboarding capabilities, but ThoughtSpot's self-service capabilities were the deciding factor.
What other advice do I have?
For teams already using tools like MicroStrategy, which also use cubes, Sisense could serve as an easy transition offering more capabilities.
I would rate Sisense an eight out of ten.
SiSense is the right tool for us
What do you like best about the product?
I like the ease with which our developers have learn to master the platform, the number of features (i.e. connection manager) and the ease of integration (i.e. Git)
What do you dislike about the product?
The amount of maintenance windows that are needed, although they are significally less than our previous tool.
What problems is the product solving and how is that benefiting you?
visualization on employee metrics, focused on the amount of data that has been centrilized and made available across the company.
Years Long Partnership with Sisense
What do you like best about the product?
We have been partners with Sisense for multiple years now. The collaboration from the CS and support teams are great, as we were able to resolve almost all of the issues that we encountered. The data modeling and data base building side of the platform is intiutive and easy to use.
What do you dislike about the product?
Sometimes the process of resolving an issue required a lot of work from the customer side, includeing sending HAR files, logs, etc. I understand that in order to be able to resolve an issue, all the relevant data should be made available, but it still feels that the customer is required to invest considerable amount of time in order to facilitate the investigation.
What problems is the product solving and how is that benefiting you?
it provides us the data warehouse for our in-house dashboards where the BI team can process the data without any dependency of the Development team.
Excellent engagement but go with Cloud instance.
What do you like best about the product?
Their customer engagement and account managers are excellent. They are very willing to help.
What do you dislike about the product?
We have difficulties managing and keeping on-premise version updated. Suggest going with Cloud.
What problems is the product solving and how is that benefiting you?
It provides an easy a quick method to build visual reports used company wide. Provides presenatable material from individual contributor to C-Level.
Sisense User for over 5 years with great results
What do you like best about the product?
Being able to pull data from various sources, and create a data story to help user navigate complex data, into an actionable dashboard to show trends, and results.
What do you dislike about the product?
Some larger data sets can be mildly slow in data queries.
What problems is the product solving and how is that benefiting you?
Sisense is automating business processes of data pull, showing visualizations to help users analyze data quickly and easily.
Dashboards to show corporate metrics, etc.
Dashboards to show corporate metrics, etc.
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