3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Highly recommend 3CX
What do you like best about the product?
I love how 3CX is not only an easy to use product for the user, it's also simple to setup and constantly moving forward.
What do you dislike about the product?
Probably the least helpful aspect of 3CX currently, is the lack of SMS messaging. However this is on the roadmap and in the works.
What problems is the product solving and how is that benefiting you?
We migrated to 3CX last year, and so glad we did. A lot of the features that sounded exciting but not sure if we would use, we now use daily. Examples are video meetings, conference call in number, instant messaging, and the biggest plus has been remote workers able to use softphones.
Recommendations to others considering the product:
Do it. I researched for an entire year, knowing that I had 18 months before I needed to decommission our previous system. I ended up deciding between Asterisk and 3CX. The difference was then described to me as the difference between a project and a product. I chose the product, 3CX, and have been so happy I did.
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Good System - Great for what we need
What do you like best about the product?
It's easy to set up and configure.
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
Simple to modify and there are lots of ways that you can manage queues etc by using the Call flow designer app.
A lot of our colleagues have been working remotely lately and it's been great to be able to give them access to the soft client on their mobiles to be able to work remotely
What do you dislike about the product?
There have been some issues with updates in the past but we haven't had any more issues with updates for a while.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
There are a couple of things that we know are changeable but it's not always straight forward how to change them, luckily with the forums and blogs there's lots of resource out there to help.
What problems is the product solving and how is that benefiting you?
We needed a good way to be able to manage our phone queues - this has been the biggest achievement from using 3CX - it's also much easier to manage than other software we have tried to use.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
The API integrations on the call flow designer has allowed us to build our own API to tell whether or not a customer is classed as a priority customer to route the call properly.
Recommendations to others considering the product:
First and foremost you need to find the right partner, I would strongly recommend to any looking to administer the product to look into the certifications they offer - the study material in here gives you a solid grounding to be able to set up and run easily.
Really enjoy using 3Cx
What do you like best about the product?
Web video, soft client, ease of use and admin. Voice mail transcription
What do you dislike about the product?
Some of the extension mgmt could use work
What problems is the product solving and how is that benefiting you?
Unified communication. Work from home.
It makes VOIP simple to scale
What do you like best about the product?
We evaluated all the major players in the market, and 3CX won in almost every category.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
We chose 3CX mainly for because it allowed us to run this in our data centers and control security and access to features better than other cloud providers. We've been able to scale well past 600 users and the uptime has been phenominal. The ability to easily create and provision users both the offices and remotely makes 3CX the best system out there.
What do you dislike about the product?
The update process needs to be tweaked to eliminate downtime - we are a 24x7x365 environment.
What problems is the product solving and how is that benefiting you?
We used Cisco Call Manager, and moves/add/changes used to be done by an outsourced company costing us $60k a year. 3CX is not handled 100% in-house by our existing team and has led to quicker turn-around on telecom tickets.
Recommendations to others considering the product:
n/a
Great product with lots of features and tons of savings
What do you like best about the product?
I love all the options and ability to expand product. WIth 3CX our staff have been able to provide excellent care for the patients we serve. Choosing 3CX has been one the best decisions i have made. The return on investments is what i liked best.
What do you dislike about the product?
3CX has met all of our needs. You will not be disappointed.
What problems is the product solving and how is that benefiting you?
We have been able to meet all of our phone needs with expanded capabilities all for a significant reduction in cost.
Recommendations to others considering the product:
You will not be disappointed with the discussion to choosing 3CX. The return on investment will be much shorter than you think and the quality will amaze you and your staff.
The best phone system i have used to date
What do you like best about the product?
Mobility, web client, ease of setup, variety of desk phones
What do you dislike about the product?
setting up conferences does not show you who has accepted
What problems is the product solving and how is that benefiting you?
more clients are working from home, 3CX makes that easy
Recommendations to others considering the product:
Great product. Trial it and see for yourself
3CX experience as an MSP hosting multiple instances for customer
What do you like best about the product?
It's very easy to deploy and keep updated if you run it on the Debian version. The GUI is intuitive and makes management a breeze. The associated costs fit the SMB space well and has great features for remote workers built in which is particularly pertinent in the current situation.
What do you dislike about the product?
There is no useful single pane management if you host multiple instances. There used to be a cloud version which gave you centralized management but that went away in more recent versions. It would be really useful to have a single place to go where you could push updates to multiple instances rather than having to manage each instance separately. Having to log in 50 different places to patch/update creates a lot of extra work.
What problems is the product solving and how is that benefiting you?
As mentioned above, during the current crisis 3CX provides a lot of benefit to our customers as businesses need employees to be reachable and able to handle business calls while also staying safe in their homes.
Totally saved my backside during the covid crisis
What do you like best about the product?
Extremely easy to use and set up like a breath of fresh air in comparison to all the ISDN systems
What do you dislike about the product?
Not being able to strip down all the complexities to make it something simple for the simple people
What problems is the product solving and how is that benefiting you?
During the virus crisis we had to quickly get the whole school on the system from working from home the three CX system allowed us to do that and be able to make calls to vulnerable children using the school system it really did help us out in a time of need to come thank our telephone guy is enough for installing this for us
Recommendations to others considering the product:
Simple easy to use system
Excellent product
What do you like best about the product?
The webconference included
the qr code for softphone
the qr code for softphone
What do you dislike about the product?
configuring a NTP server built in would help
What problems is the product solving and how is that benefiting you?
connect remotely on the webconsole from anywhere
very usefull
What do you like best about the product?
ease of use and update with single interface for management
What do you dislike about the product?
not being able to set permanent conférence room
What problems is the product solving and how is that benefiting you?
very easy to help my staff to get to work anywhere in the world with their business phone number
Recommendations to others considering the product:
nothing that comes to my mind as of now it has been a pretty solid solution for us
just take it step by step
just take it step by step
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