3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Perfect Voip solution for MSPs
What do you like best about the product?
Very low overhead meaning that an instance on your cloud provider of choice can be spun for cheap. The pbx express makes the deployment of the pbx just clicking a few buttons, you don't even need to know Linux (which is the platform of choice for this PBX and the corresponding SBCs). Easy to use interface so that those without experience with voip can still do basic functions, supports a decent range of handsets, web interface is terrific and lets users control a lot of features and settings, cool features like call flow designer and speech to text translation using google api. The pace of development is pretty rapid, meaning existing features get improved and new ones are added regularly.
What do you dislike about the product?
Super sensitive to firmware updates, have seen a pbx crash due to a phone with an out of date firmware causing a memory leak. Meeting features are behind more robust platforms like Teams, mobile app is improving but still has lots of room to grow.
What problems is the product solving and how is that benefiting you?
Our clients are benefiting greatly from the ability to easily work remotely during this lockdown, without having to bring their handsets home. 3CX price points makes it easy to move clients over from antiquated hardware based pbx solutions, and to move over from other voip providers whos support suffered from growing way too fast. Also, with high availability available, and the support for softphone and mobile app, 3cx is resilient against outages at the customer sites, or even the hosting providers if you're smart about where your other instance lives.
Recommendations to others considering the product:
Make sure that you're ready to train your staff on supporting this platform before taking on a lot of business, and the networks are optimized for voip (multiple isps, managed switches, etc).
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Excellent VOIP phone system
What do you like best about the product?
3CX is simple to maintain. It took a bit to setup, but their support helped a lot. The system has a wide selection of compatible VOIP phones to choose from. We settled with Yealink, and the setup process is very simple.
What do you dislike about the product?
There are countless options to configure and setup and it was a little tough to find the right documentation. 3cx did not natively support out old Cisco phones, but was able to provide custom firmware that required several steps and forum post reading.
What problems is the product solving and how is that benefiting you?
We replaced out previous Cisco VOIP system to provide local extensions for our campus. We also tie in our emergency alert system. We were also looking into an emergency alter system for fire/weather/etc. We were able to find a system that implemented alongside 3cx to meet this need.
Recommendations to others considering the product:
If you are looking for a solid VOIP system, 3CX is for you. Once setup, implementation has been smooth, and their sales/support team has provided us with everything that we need.
3CX is a great tool
What do you like best about the product?
all encompassing tool. phone and conference
What do you dislike about the product?
chat groups could have better group options
What problems is the product solving and how is that benefiting you?
replaced a our pbx, and our conference systems at a lower price point than either alone
Recommendations to others considering the product:
use the trial and test it and all of its features
Ease of Deployment
What do you like best about the product?
3CX is simple to configure and easy to use.
The user interface makes it straightforward and simple whilst still being powerful.
We've been deploying 3CX for our customer base for some time now and it's impressive with the variety of ways you can configure it.
3CX's support team are also very knowledgeable and happy to assist.
Makes remote working a breeze..
The user interface makes it straightforward and simple whilst still being powerful.
We've been deploying 3CX for our customer base for some time now and it's impressive with the variety of ways you can configure it.
3CX's support team are also very knowledgeable and happy to assist.
Makes remote working a breeze..
What do you dislike about the product?
Reporting suite doesn't meet all customers requirements and could do with some improvements to better suit contact centres.
What problems is the product solving and how is that benefiting you?
3CX allows for remote working as a standard offering over a secure communication with the server.
The presence information available through the web client and soft phone applications really does make working with multiple staff in remote offices far easier.
The presence information available through the web client and soft phone applications really does make working with multiple staff in remote offices far easier.
Recommendations to others considering the product:
Great for ease of use.
There are a few 3rd parties that do integrations with their own software to leverage the offering although they can be expensive.
Often if you not sure on how to do something 3CX will be able to guide you through the process.
There are a few 3rd parties that do integrations with their own software to leverage the offering although they can be expensive.
Often if you not sure on how to do something 3CX will be able to guide you through the process.
Cost effective and powerful
What do you like best about the product?
The best thing about 3CX is the price compared to other vendors, but that's not it's only selling point. There's isn' much we can't do with 3CX. We run 3CX across lots of sites connected via SDWAN, and the flexibility of the program gives us a host of failover options. From a user standpoint, they love it. We have a phone system that can do everything they need from easy work from home to conferencing
What do you dislike about the product?
The bad is not even that bad. We have a boutique setup in the we have some retail operations that have paging/music requirements. 3CX was slow in getting back to us for solutions, but they are all addressed. Albeit slowly.
What problems is the product solving and how is that benefiting you?
We had to 86 our old PBX and every vendor we spoke to was user subscription based model that just did not work because we need lots of phones in our stores. 3CX's pricing model is based in reality compared to other providers.
Recommendations to others considering the product:
Do the trial.
Very easy to administrate, 95% of all features
What do you like best about the product?
how easy it is to administer and use even on a mobile device
What do you dislike about the product?
need a way to separate 911 groups for multi-site clients
What problems is the product solving and how is that benefiting you?
mobile workforce, call centers. very easy to set up and maintain
Recommendations to others considering the product:
go for it!
Was just what we was looking for when bringing our VOIP service in-house
What do you like best about the product?
The software is quite intuitive to use. Straight from installing the server product you are up and running in little over 30 minutes. The integration between devices is great. i can have my deskphone and mobile device linked to my extension meaning i can pick up calls from anywhere in the world!
What do you dislike about the product?
The CSV import process is quite cumbersome. If this could be shortened it would be better for the person setting it up. If you could provide minimal data (Name, ext number, external numner and email) then set against a generic template that this process would then create password and pin itself rather than have to generate these yourself. When setting up over 150 extensions, I had to use a 3rd party tool to generate these for me.
What problems is the product solving and how is that benefiting you?
Our previous VOIP service was hosted by another company and if we wanted anything chanced we had to log the change with them to get this done. Now we manage this ourselves and can make a change in minutes when required. We were crying out for an IP attendant service and queue position announcements for years, which our previous service didn't deliver on. We now have these and our reception staff are much happier!
Recommendations to others considering the product:
I liked the product straight from install. Was easy to setup and get going. The product has 95% of the features we are looking for.
This beats whatever phone system you're using!
What do you like best about the product?
It might just be because I've had to work with other phone systems before this, but this phone system is so much easier to use and configure it's a huge weight off my shoulders. They also update their software all the time with updates and bug fixes and have excellent technical support for those really tough problems. It's a very flexible platform and I've used nearly every feature they offer at one time or another including video conferencing.
What do you dislike about the product?
Sometimes an update will break some things even though they're trying to fix others, but what software doesn't that happen with? Still much easier to deal with than some other competing phone systems.
What problems is the product solving and how is that benefiting you?
Using a softphone allows greater flexibility for our clients in creating extensions, using virtual and physical phones as well as the app on iOS and Android. It ties into landlines for backup and a bunch of different SIP providers as well. This system has saved our clients time and money by being reliable and secure.
Recommendations to others considering the product:
Work with them to see demos and how it might be the right choice for you. Their staff are very responsive and can answer any questions you may have including offering trials and good pricing.
All around excellent PBX that allows the administrators and users be in control
What do you like best about the product?
The customization and control over call flow and features. We can utilize 3CX's flexibility to configure and install a customer's system in just about any way they want.
What do you dislike about the product?
Occasionally support can be frustrating when it comes to needing to be on the exact latest version before help comes. Obviously multiple versions behind is an issue but when it comes to being 1 update behind, that can be annoying.
What problems is the product solving and how is that benefiting you?
Moving our customers from traditional PBX's to 3CX allows us to solve the issue of allowing our customers to be mobile. This system gives the ability to telework with ease and in a variety of ways.
Recommendations to others considering the product:
Make sure to test and verify it does everything you want/need in your field. The system can do a lot but every company's needs are different.
The easiest PBX to manage!
What do you like best about the product?
The management and configuration of this PBX is very streamline and easy to navigate. Other systems can be so confusing, but their interface makes everything such a breeze.
What do you dislike about the product?
3CX is always innovating, there is not much to dislike!
What problems is the product solving and how is that benefiting you?
3CX is easy to deploy in the cloud or on-premises, which gives us so many options to overcome any situation.
Recommendations to others considering the product:
Download the trial and try it out for yourself!
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