3CX Phone System
3CX | 3CX Phone System 20.0.3.806Linux/Unix, Debian 12 - 64-bit Amazon Machine Image (AMI)
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Saved My Company Money and Time. Works As Well If Not Better Than Our Old Cisco Platform
What do you like best about the product?
This has been a real money save for us. For a total project cost of less than $25k, we were able to do more than what a comparable Cisco system that would have cost well in the 6 figures. Maintenance / support is very inexpensive.We spend little if any time administering the 3CX system. What administration that is needed is very intuitive. The system is very full-featured. Not only did we replace a Cisco PBX with the 3CX, but we were also able to scrap a separate add on call recording system.
What do you dislike about the product?
The reporting features could be better That is my main complaint.
What problems is the product solving and how is that benefiting you?
We run a call center along with our regular business. The previous PBX did not have these features in its standard offerings. We are able to easily handle and measure the effectiveness and efficiency of operators and schedule appropriate resources for peak calling times.
Recommendations to others considering the product:
Although the system is easy to implement, I recommend teaming with a certified reseller., This will help speed you through the implementation.
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3CX was ready to help to deal with COVID!!
What do you like best about the product?
Easy to manange, web chat integration, allows teleworking and enables remote collaboration, very powerfull web client. The integration with our CRM was easy. Mobility, Collaboration, Remote extensions, powerfull to assist our business.
What do you dislike about the product?
Still missing a predictive dialer to help with outbound campaigns b. Waiting for more integration with other channels like Whatsapp
What problems is the product solving and how is that benefiting you?
We are all being able to work from our home office or remote locations keeping conctat with our customers throgh the Web, the phone and allowing us to host virtual meetings.
3CX, a flexible, lower cost solution for modern voice needs that is actually easy to manage.
What do you like best about the product?
The value of this phone system is great. It's a very scalable, flexible system at a great price. The licensing models easily grow as needs do. Paying for concurrent calls instead of per phone means your paying based on your true need.
What do you dislike about the product?
Some of the documentation needs improvement. Luckily the user forums are very helpful to find solutions to issues like complex call routing that the base documentation lacks.
What problems is the product solving and how is that benefiting you?
The ability to create custom call-flows inbound as well as outbound is wonderful. A very powerful solution, especially when looking at value options for smaller businesses.
Recommendations to others considering the product:
If you're shopping for a VoIP solution, 3CX is a must to consider. The broad support for various SIP phones, low cost of entry, and easy to stand up a cloud-based system in minutes means it's very easy ti trial and build a POC system.
3CX is an amazing phone system -- Amazing price for a lot of features!
What do you like best about the product?
I love the ease of management. Everything looks so clean and is straight forward.
What do you dislike about the product?
I would like to see the ability to create recurring meetings.
What problems is the product solving and how is that benefiting you?
So many of our clients are now using 3CX apps and web clients due to COVID-19. The allows for business continuity and excellent communication from anywhere.
Recommendations to others considering the product:
Do it. You'll never look back. The cost savings and reliability out-pace all competitors!
3CX is a great tool
What do you like best about the product?
all encompassing tool. phone and conference
What do you dislike about the product?
chat groups could have better group options
What problems is the product solving and how is that benefiting you?
replaced a our pbx, and our conference systems at a lower price point than either alone
Recommendations to others considering the product:
use the trial and test it and all of its features
Ease of Deployment
What do you like best about the product?
3CX is simple to configure and easy to use.
The user interface makes it straightforward and simple whilst still being powerful.
We've been deploying 3CX for our customer base for some time now and it's impressive with the variety of ways you can configure it.
3CX's support team are also very knowledgeable and happy to assist.
Makes remote working a breeze..
The user interface makes it straightforward and simple whilst still being powerful.
We've been deploying 3CX for our customer base for some time now and it's impressive with the variety of ways you can configure it.
3CX's support team are also very knowledgeable and happy to assist.
Makes remote working a breeze..
What do you dislike about the product?
Reporting suite doesn't meet all customers requirements and could do with some improvements to better suit contact centres.
What problems is the product solving and how is that benefiting you?
3CX allows for remote working as a standard offering over a secure communication with the server.
The presence information available through the web client and soft phone applications really does make working with multiple staff in remote offices far easier.
The presence information available through the web client and soft phone applications really does make working with multiple staff in remote offices far easier.
Recommendations to others considering the product:
Great for ease of use.
There are a few 3rd parties that do integrations with their own software to leverage the offering although they can be expensive.
Often if you not sure on how to do something 3CX will be able to guide you through the process.
There are a few 3rd parties that do integrations with their own software to leverage the offering although they can be expensive.
Often if you not sure on how to do something 3CX will be able to guide you through the process.
Cost effective and powerful
What do you like best about the product?
The best thing about 3CX is the price compared to other vendors, but that's not it's only selling point. There's isn' much we can't do with 3CX. We run 3CX across lots of sites connected via SDWAN, and the flexibility of the program gives us a host of failover options. From a user standpoint, they love it. We have a phone system that can do everything they need from easy work from home to conferencing
What do you dislike about the product?
The bad is not even that bad. We have a boutique setup in the we have some retail operations that have paging/music requirements. 3CX was slow in getting back to us for solutions, but they are all addressed. Albeit slowly.
What problems is the product solving and how is that benefiting you?
We had to 86 our old PBX and every vendor we spoke to was user subscription based model that just did not work because we need lots of phones in our stores. 3CX's pricing model is based in reality compared to other providers.
Recommendations to others considering the product:
Do the trial.
Very easy to administrate, 95% of all features
What do you like best about the product?
how easy it is to administer and use even on a mobile device
What do you dislike about the product?
need a way to separate 911 groups for multi-site clients
What problems is the product solving and how is that benefiting you?
mobile workforce, call centers. very easy to set up and maintain
Recommendations to others considering the product:
go for it!
This beats whatever phone system you're using!
What do you like best about the product?
It might just be because I've had to work with other phone systems before this, but this phone system is so much easier to use and configure it's a huge weight off my shoulders. They also update their software all the time with updates and bug fixes and have excellent technical support for those really tough problems. It's a very flexible platform and I've used nearly every feature they offer at one time or another including video conferencing.
What do you dislike about the product?
Sometimes an update will break some things even though they're trying to fix others, but what software doesn't that happen with? Still much easier to deal with than some other competing phone systems.
What problems is the product solving and how is that benefiting you?
Using a softphone allows greater flexibility for our clients in creating extensions, using virtual and physical phones as well as the app on iOS and Android. It ties into landlines for backup and a bunch of different SIP providers as well. This system has saved our clients time and money by being reliable and secure.
Recommendations to others considering the product:
Work with them to see demos and how it might be the right choice for you. Their staff are very responsive and can answer any questions you may have including offering trials and good pricing.
All around excellent PBX that allows the administrators and users be in control
What do you like best about the product?
The customization and control over call flow and features. We can utilize 3CX's flexibility to configure and install a customer's system in just about any way they want.
What do you dislike about the product?
Occasionally support can be frustrating when it comes to needing to be on the exact latest version before help comes. Obviously multiple versions behind is an issue but when it comes to being 1 update behind, that can be annoying.
What problems is the product solving and how is that benefiting you?
Moving our customers from traditional PBX's to 3CX allows us to solve the issue of allowing our customers to be mobile. This system gives the ability to telework with ease and in a variety of ways.
Recommendations to others considering the product:
Make sure to test and verify it does everything you want/need in your field. The system can do a lot but every company's needs are different.
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