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Reviews from AWS customer

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422 reviews
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External reviews are not included in the AWS star rating for the product.


    Banking

Best APM solution for enterprise

  • March 15, 2024
  • Review provided by G2

What do you like best about the product?
Out of the box transaction detection
Dynamics flowmap and advance APM capabilities
What do you dislike about the product?
Unable to delete metrics from front end
Agent Upgrades has to be done manually,No air upgrade feature from controller.
What problems is the product solving and how is that benefiting you?
Provides full call graph in transaction snapshot reducing MTTR


    Nuno Rosa

Has an easy initial setup process and has valuable database performance monitoring features

  • February 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the product to optimize application performance by monitoring database transactions and extracting insights for troubleshooting issues.

How has it helped my organization?

AppDynamics significantly reduced our organization's Mean Time to Resolution (MTTR), enhancing team productivity.

What needs improvement?

They could align the product strategy to evolve as a complete solution similar to Cisco Observability.

For how long have I used the solution?

We have been using AppDynamics Database Monitoring for seven years.

What do I think about the stability of the solution?

The product's stability needs improvement. They could stabilize the authentication platform. Additionally, they need to improve microservices monitoring and log analytics.

I rate the stability a seven out of ten.

What do I think about the scalability of the solution?

We work with around 100 AppDynamics Database Monitoring customers.

How are customer service and support?

The technical support service team could be more knowledgeable.

How was the initial setup?

The initial setup process is straightforward. We need to deploy the agent on the box and connect it to the controller. There are various deployment options available.

What about the implementation team?

We take assistance from managed service providers for implementation.

What's my experience with pricing, setup cost, and licensing?

We buy the platform's yearly subscription. I rate its pricing a six out of ten.

What other advice do I have?

In one of the scenarios, a retail company encountered transaction failure issues. The problem was not with the card or payment system but the database operations. By utilizing AppDynamics, the team traced end-to-end transactions and identified a database latency problem.

Monitoring the entire end-to-end system allows us to pinpoint performance issues in the database. Tracking the user journey helped us identify the issues between the middleware and the database.

The topology view feature helps in effective monitoring. However, this feature was developed six years ago and still needs to be updated. The application needs broader improvements and reshaping for this particular area.

Database scaling or migration projects play a supportive role throughout the development, monitoring, and troubleshooting phases. During development, it integrates seamlessly with the SDLC. It detects and resolves performance issues, ensuring database availability and minimizing downtime.

I rate it an eight out of ten.


    Swetha Mahasivbhattu

A stable tool that allows users to create custom dashboards

  • January 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company for application performance monitoring.

What is most valuable?

The most valuable features of the solution are diagnostic sessions and alerts. The diagnostic features and ability to create custom dashboards are the key features of the tool.

What needs improvement?

The integration ability of AppDynamics with other performance testing tools is an area with shortcomings where improvements are required.

For how long have I used the solution?

I have been using AppDynamics for two to three years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

My company has purchased a scalable version of the product.

How are customer service and support?

I have experience with the solution's technical support. The solution's technical support is fine and responsive. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase was difficult. There is a need for those involved in the setup process to go through the proper documentation and training available from AppDynamics.

I rate the product's initial setup phase a four on a scale of one to ten, where one is the difficult setup process, and ten is the easy setup phase.

The solution is deployed on an on-premises model.

What about the implementation team?

The product's deployment phase is taken care of by our company's DevOps team.

What's my experience with pricing, setup cost, and licensing?

The tool is expensive.

Which other solutions did I evaluate?

My company chose AppDynamics over other products in the market since we found it to be the most compatible tool with the products we used in our organization.

What other advice do I have?

The product's installation process is a bit difficult. Users need to thoroughly understand the documentation and take care of the setup phase to be able to use certain features offered by the tool, which, technically, is something that users should be able to use. Generating heap dump for Java usage and Java application monitoring are areas that can be pretty difficult with the product.

I rate the overall tool a nine out of ten.


    Indu Sri Jasti

Stable platform with efficient integration capabilities

  • January 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the platform for infrastructure monitoring purposes.

What needs improvement?

There could log management features included in the product.

For how long have I used the solution?

We have been using AppDynamics for one month.

What do I think about the stability of the solution?

AppDynamics is a stable product. It doesn't have a lot of bugs. We can fix the bugs at a code level whenever we encounter them with our expertise. It provides an ease of installation as well.

What do I think about the scalability of the solution?

I rate the platform's scalability an eight out of ten.

Which solution did I use previously and why did I switch?

Dynatrace works better compared to AppDynamics. While using AppDynamics, we have to install different external agents for managing, customizing, and monitoring logs. In comparison, we must install only one agent to carry out the processes while using Dynatrace.

How was the initial setup?

The initial setup process is easy once learned. At the moment, I am a new AppDynamics user and am exploring more ways to make the process easier.

What's my experience with pricing, setup cost, and licensing?

The product is more expensive than Datadog but lower than Dynatrace.

What other advice do I have?

It is a wonderful monitoring tool that manages various aspects such as system resources (CPU, RAM), mobile performance, and infrastructure monitoring. It provides ease of use, alerting capabilities, integration support, and scalability. Thus, it is already maintained. It doesn't provide log management services; we have to install different types of agents for business processes. It is not a cloud-native platform like AWS, GCP, etc. I rate AppDynamics an eight out of ten.


    Pankaj B.

APM and Infrastructure Monitoring with AppDynamics

  • December 19, 2023
  • Review provided by G2

What do you like best about the product?
One of the Best tool for APM and Infrastructure monitoring in Observability and monitoring. using daily for monitoring. Monitoring get easy after using AppDynamics. we can monitor our enviroment with the many ways in AppDynamics. we can setup the alerts with AI. we are monitoring real time event data. we can monitor the logs and metrics with the more granular ways. How our website is performing it's not a matter but why it's failing it's important to us. that's why appdynamics is there for us to give more cleaity and more performance. no need to go here and there in one view we'll get everything. One thing main they have active customer support we'll ask they re there for us to solve our queries. we can integrate with many software tool and third party tools like aws and azure. Easy to implementation for any infra agents and cloud services.
What do you dislike about the product?
Nothing to dislike AppDynamics is the powerfull tool for monitoring applications and infrastructure. Everything on It's way.
What problems is the product solving and how is that benefiting you?
Solving almost every problem related to monitoring. when your site is not performing well we'll get the granular data with the logs and traces where our application is failing. we are getting Real time data so we can setup the alerts for it for we'll get notifications before it reaches to the our customers. we can create custom dashboards for ddeply understanding data. we can explore logs and metrices data. we can monitor the traces for each transaction. so it's overall benefitial while monitoring the infra and APM applications.


    Joao Guerra

Scalable product with an easy setup process

  • December 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the software for proactive incident detection, root cause analysis, and fine-tuning.

What is most valuable?

AppDynamics Database Monitoring's most valuable feature is the ability of the out-of-the-box to update the information, provide various metrics, and possibly include custom metrics.

What needs improvement?

The product's drawback is the licensing pricing. It could be better.

For how long have I used the solution?

We have been using AppDynamics Database Monitoring for five years.

What do I think about the stability of the solution?

We encounter stability issues related to performance.

What do I think about the scalability of the solution?

We have 100 AppDynamics Database Monitoring users in our organization. It is a scalable product.

How are customer service and support?

Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This particular area could be improved.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy. It requires one executive and takes a few minutes to deploy it completely. It is a SaaS product and doesn't require maintenance.

What about the implementation team?

I could implement the product myself as I have access to all environments in the company. I need the help of another team to provide credentials to proceed with the configuration.

What was our ROI?

The product generates a return on investment in terms of money and time. It reduces the average amount of time for resolving incidents. Time improvement saves around 20% to 30% of money.

What's my experience with pricing, setup cost, and licensing?

AppDynamics offers a yearly basis license.

What other advice do I have?

We have integrated AppDynamics Database Monitoring with ServiceNow and Grafana. We have been trying to integrate it with other ecosystems as it is mandatory nowadays.

I rate it an eight out of ten.


    reviewer2148984

The product provides visibility to the end-users, but it must improve security and technical support

  • November 30, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it to monitor the end-user responses of Oracle and Microsoft SQL. We still use OEM for deep dives.

How has it helped my organization?

The product provides visibility to the end-users who didn’t have visibility before.

What is most valuable?

Visibility to the end-users is a valuable feature.

What needs improvement?

The solution must improve security and setup. It runs off its own box now. The metrics could be standardized. It should add more databases.

For how long have I used the solution?

I have been using the solution since 2016.

What do I think about the stability of the solution?

I rate the tool’s stability a seven out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a six out of ten. We run quite a few servers.

Which solution did I use previously and why did I switch?

I have used a lot of database monitoring products like OEM and SolarWinds SQL Sentry. We chose AppDynamics Database Monitoring because we bought APM.

How was the initial setup?

The tool is deployed on the cloud, but we put an agent on-premise. The initial setup is straightforward. There are some complexities if we want additional features like automatic password rotation. We needed five people to deploy the product. It requires maintenance. There's not a great way to know when it's not reporting. We have to figure it out. It does not have a good alarm system to notify us when it stops.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price is okay.

What other advice do I have?

We’re planning to replace the solution. It is a good tool. Overall, I rate the solution a six out of ten.


    CanselÖzcan

A monitoring solution that enables enables you to observe and visualize your full technology stack, from database and server to cloud-native and hybrid environments

  • November 09, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case is to comprehend infrastructure challenges when facing performance issues, we can easily correlate them to the hosting infrastructure for the application. Over the past two decades, the shift from physical servers to VMs has led to various infrastructure problems, such as shared resources like disk space, CPU, and memory, causing slowdowns. Customers often seek to determine whether the issue lies in the infrastructure's server side. Additionally, with the transition from VMs to container-based solutions, measuring metrics like CPU, memory, or disk usage in these dynamic container environments becomes challenging. Customers rely on this solution to gain insights into these complexities.

What is most valuable?

When compared to its major competitor, Dynatrace, AppDynamics stands out by providing dynamic learning capabilities for infrastructure and server metrics. Unlike Dynatrace, AppDynamics enables dynamic baselining for all server metrics, such as CPU and memory. This allows customers to establish patterns, like CPU trends every Wednesday from 9 to 11 AM, and set dynamic baselines accordingly. With this feature, alerts can be triggered based on deviations from the dynamic baseline rules. This capability is distinctive, as other APM solutions and monitoring tools lack dynamic baselining options for infrastructure visibility.

What needs improvement?

If we consider the implementation of alternative solutions, such as Dynatrace, there is a notable difference in the approach to agent-based service monitoring. For instance, Dynatrace employs a single-agent solution, which can pose security concerns. When installing Dynatrace, granting the agent ld pro payload rights is a requirement. In contrast, our solution ensures a more secure approach by not requiring root and administration access. While we currently utilize an agent-based solution, there may be a shift in the next one or two years, possibly with the adoption of Open Telemetry. It's anticipated that many APM vendors, including Dynatrace, may alter their structure or strategy for implementation. However, as of now, the trend is towards an increasing number of implementations daily.

For how long have I used the solution?

I have been using AppDynamics Server Monitoring recently.

What do I think about the stability of the solution?

It is very stable and I would rate it 9 out of 10.

What do I think about the scalability of the solution?

It is very scalable and I would rate it 10 out of 10.

How was the initial setup?

It's very easy.It takes couple of minutes only.

What's my experience with pricing, setup cost, and licensing?

It's true; it's not an inexpensive solution. Dynatrace and AppDynamics are consistently on the pricier side. However, when comparing with other solutions like Datadog or New Relic, it becomes apparent that they are significantly more affordable. The pricing may seem high at the list or discounted level, but what truly matters is the business value assessment. After completing this assessment, customers often recognize the value proposition and find the cost justified.

What other advice do I have?

In all honesty, APM solutions, including AppDynamics, tend to be expensive, and they may have fewer features compared to other legacy monitoring solutions. I typically advise against using AppDynamics or similar APM solutions solely for server monitoring due to their cost and potential limitations. To maximize usefulness, it's crucial to complement these solutions with other monitoring tools and features.

I would rate it 9 out of 10.


    reviewer2301996

Easy-to-use platform with efficient GUI and CPU monitoring features

  • October 30, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product to monitor servers and CPUs and the amount of storage through VPN connection for 55 branches of our customers distributed across countries.

What is most valuable?

The platform is reliable in identifying the core system issues. It is easy to use with a simple GUI and has efficient CPU monitoring features.

What needs improvement?

The product’s dashboard could be more easy to implement.

For how long have I used the solution?

We have been using AppDynamics Server Monitoring for six months.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

We have six AppDynamics Server Monitoring users across different countries. It is a scalable product.

How was the initial setup?

I encountered system issues regarding integration between AppDynamics Server Monitoring and cloud for the initial setup. It took us 48 hours to complete. It is easy to maintain as it is a software-as-a-service tool.

What about the implementation team?

The project manager from the company we purchased, AppDynamics Server Monitoring, helps our team implement the product.

What was our ROI?

The product generates a return on investment for us. It was the right decision taken at the right time to implement it.

What other advice do I have?

I advise others to work with AppDynamics Server Monitoring. I rate it an eight out of ten.


    Venus Yaker Dalton

Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping

  • October 05, 2023
  • Review provided by PeerSpot

What is our primary use case?

The main use case for AppDynamics in our company is monitoring and managing the performance of our web and mobile applications.

We use AppDynamics to identify and resolve performance issues, such as slow loading times or transaction errors. It also helps us track the availability of our applications and ensure an optimal user experience for our customers.

Additionally, we use AppDynamics reporting and analytics to make informed decisions about the scalability and sizing of our infrastructure, allowing us to provide quality, reliable service as we grow.

How has it helped my organization?

AppDynamics has improved our organization in a number of ways.

First, it gives us complete visibility into the performance of our applications, allowing us to proactively detect and fix issues before they impact users. This has significantly reduced downtime and improved user experience.

Additionally, AppDynamics provides us with detailed information about the performance of the underlying infrastructure, including servers, databases, and external services.

This has allowed us to identify bottlenecks and optimize resources, improving operational efficiency and reducing unnecessary costs.

What is most valuable?

The most valuable features of AppDynamics are its real-time monitoring capabilities, deep problem diagnosis, transaction mapping, reporting and analysis, and real-time alerts. These features allow us to proactively detect and fix performance issues, optimize our infrastructure, and make informed decisions to improve the user experience.

Real-time monitoring helps us stay aware of any anomalies and respond quickly, avoiding costly downtime.

Deep diagnostics allow us to quickly identify the root causes of problems, accelerating resolution time.

The transaction map gives us complete visibility into the flow of our applications, helping us identify bottlenecks and prioritize improvements.

What needs improvement?

As for areas of improvement, AppDynamics could benefit from greater integration with emerging technologies such as artificial intelligence and machine learning. This would allow the tool to automatically analyze and correlate application performance and behavior data to detect patterns and anomalies not evident to users.

Additionally, the ability to track performance in multi-cloud environments would be valuable as many organizations are adopting hybrid cloud or multi-cloud strategies. In terms of additional features, it would be beneficial to include a capacity management module that allows operations teams to proactively plan and adjust capacity, avoiding performance issues related to lack of resources.

For how long have I used the solution?

I have been using AppDynamics for three years

What do I think about the scalability of the solution?

AppDynamics offers good scalability. The tool is designed to handle large enterprise environments, with the ability to monitor and manage complex, distributed applications.

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The product requires in-depth knowledge of the infrastructure and the application to be monitored.

You need to install and configure agents on the appropriate components, which can take time and require a careful approach.

What's my experience with pricing, setup cost, and licensing?

Before investing in AppDynamics, evaluate your needs, compare prices, consider long-term value, and make sure you understand the details of the licensing and support offered.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I'd advise users to make sure they dedicate enough time and resources to properly configure and customize the tool. This includes defining relevant metrics and thresholds, setting effective alerts, and customizing dashboards to reflect specific needs and goals.

A proper setup will ensure that companies get the most value from AppDynamics and can take full advantage of its application monitoring and management capabilities.