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Prisma Cloud (Annual Contract)

Palo Alto Networks

Reviews from AWS customer

38 AWS reviews

External reviews

146 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Computer & Network Security

Prism Cloud helps manage security and reduce costs across multiple cloud services.

  • January 16, 2025
  • Review provided by G2

What do you like best about the product?
The best aspect of Prism Cloud is that it simplifies the management of various cloud services by enhancing security, reducing costs, and ensuring everything is well-regulated.
What do you dislike about the product?
can sometimes be complex to set up and difficult to understand
What problems is the product solving and how is that benefiting you?
Main problems like security, cloud costs, and ensuring everything runs smoothly across different cloud platforms.


    Health, Wellness and Fitness

Great functionality - Ease of use

  • January 02, 2025
  • Review provided by G2

What do you like best about the product?
My experience after using Prisma Cloud (cloud managed) for 3-4 months is absolutely fantastic. If you have experience managin Palo Alto firewalls, this is just an extension of that. Users can connect seamlessly to on-prem datacenters in a secure way. Once deployed it's very easy to administer.
What do you dislike about the product?
Not so friendly to deploy initally, easier if done with an authorized partner or Palo Alto directly.
What problems is the product solving and how is that benefiting you?
It allows remote users to connect to on-premises resources in a secure and seamless way.


    Paul C.

Prisma Cloud helps immensely with automation

  • December 26, 2024
  • Review provided by G2

What do you like best about the product?
The abilty to loo at my terraform scripts is a huge benfit to using Prisma Cloud. It also helped with resolving ,ajor issues in my Cloufformation scripts. It has been worth every penny . It indentified vulnerabilities in our apps and helped us to resolve them. Its risk remediation is second to none. It an agentless workload so we do not need to install any cumbersome agents. It provided us on prem and cloud vulnerabilty detection and management which is huge. It also helped us to indentify and resolve account permissions issues in AWS. This is a great product.
What do you dislike about the product?
Its diffciult to learn every aspect of the product. It is feature rich so you really need to take one option at a time. A seperate team is really needed for this product. We dumped it on the security engineering team and they became overwhelmed wirth the workload. We had to diversify the various alerts to different teams.
What problems is the product solving and how is that benefiting you?
It great benefited our vulnerabilty assesment and management. We were able to indentify issues both on prem and in AWS. It indentified these issues and offered us a step by step way to resolve them. We were able to take thse notes and send them to the various teams responsible for the product that was vulnerable. We able to create jobs that will contunue to detect the latest vulnearabilities and send them off to the various teams. It also is very strong in indentifying API and web application vulnerabilities . The last product we had was very weak in this area so this is a huge plus for us.


    Amiket G.

Prisma cloud has both it's positives and negatives but I would say positives outweighs the negatives

  • December 24, 2024
  • Review provided by G2

What do you like best about the product?
The security of Prisma cloud is second to none.Some of the feature I personally like is End-To-End Security Coverage, Real-Time Threat Detection and Remediation, Complaince Management, Adaptability and Scalability, Continer and Kubernetes Security.
What do you dislike about the product?
Few of the things that I dislike about Prisma Cloud are the cost, the learning cureve, and management requirements.Apart from this the UI Navigations is not very intutitive.
What problems is the product solving and how is that benefiting you?
Prisma cloud is working in right directio to secure cloud-native environment. Prism Cloud offers a centralized view of all cloud resources, workloads, and configurations across multiple cloud providers. The major benefit of this is that it improves the awareness and monitoring of assets, enabling proactive security management.


    patel k.

easy to use

  • December 23, 2024
  • Review provided by G2

What do you like best about the product?
more comprehensive visibility and control across colud enviroments
What do you dislike about the product?
its initial configration can be complex and requires a steep learning curve
What problems is the product solving and how is that benefiting you?
cloud security monitoring compliance managemant risk mitigation and operational efficiency


    Information Technology and Services

Prisma Cloud review

  • December 19, 2024
  • Review provided by G2

What do you like best about the product?
Is focused on the code/packages for modern application with all stages covered including pre and post runtime security and particularly SAST/DAST related scan and fix which crowdstrike type leading competitors don't yet offer.
What do you dislike about the product?
Gen AI type capability to scan GPT built codes and fix or blocking them in realtime could be a major differentiating factor not available today with that level of maturity.
What problems is the product solving and how is that benefiting you?
Caters to cloud first and IaC/Dev driven client niche for CDW and continues to impress upon them the need to ensure various security controls (code, images, secerets, misconfigs etc.) at every stage of the CICD pipeline and/or the SLDC lifecycle.


    Vandana A.

The Product has been great

  • December 18, 2024
  • Review provided by G2

What do you like best about the product?
Ease of usage and comfortable, would surely recommend
What do you dislike about the product?
None, nothing that I dislike, highly recommended
What problems is the product solving and how is that benefiting you?
We have a lot of fleet data and security is very important to us


    Luke I.

Great Cloud Security Tool

  • December 17, 2024
  • Review provided by G2

What do you like best about the product?
Multi-cloud support is great, really top notcj
What do you dislike about the product?
We don't have any serious issues that are of concern
What problems is the product solving and how is that benefiting you?
Manages our cloud security which enables us to have a reliable business


    Ulises G.

Cloud management tool

  • December 16, 2024
  • Review provided by G2

What do you like best about the product?
Something interesting we have with Primsa is that it provides us with complete visibility of cloud services, allowing us to know about resource usage and analyzing risks and threats.
What do you dislike about the product?
Its implementation may be complex if there is no experience with SaaS services.
What problems is the product solving and how is that benefiting you?
Primas allows you to perform constant evaluations according to safety regulations and standards, which will enable you to strengthen and reduce the risks of experiencing an incident.


    reviewer2559921

A reliable and comprehensive platform for protecting the infrastructure

  • September 23, 2024
  • Review from a verified AWS customer

What is our primary use case?

We are mainly using Prisma Cloud for Cloud Security Posture Management (CSPM) and for following the compliance standards as per the industry. Another use case is to get the runtime workload protection.

We are using the WAAS, CWP, application security, and CSPM modules. We are not using the DSPM module because it is not available for the India tenant.

How has it helped my organization?

All the features provided by Prisma Cloud are quite helpful for the BFSI sector and other sectors. It protects our overall infrastructure and detects any attacks or threats in real-time scenarios. It can also block any suspicious processes or things from the Internet, so it is quite helpful for the organization.

We are working for an organization with a multi-cloud environment. We have deployed Prisma Cloud in their infrastructure with AWS, Azure, and GCP. We are able to monitor all the tools and all the assets as per the compliance standards. We have deployed Defender on all the environments. We have integrated Defender with an embedded kind of application. We have been able to work with the client as per their specific requirements.

Compliance monitoring is very important for the banking sector. With Prisma Cloud, we can see the compliance status. It shows us how we are following the rules of a particular industry. It helps organizations match the industry level and ensure that their data is secure and they are following the guidelines of their particular industry.

Prisma Cloud provides security spanning multi- and hybrid-cloud environments. It is very important to create a secure infrastructure. Prisma Cloud has the ability to protect a multi-cloud environment with AWS, GCP, Azure, Oracle as well as Alibaba Cloud. It plays a very crucial role in the security of an organization.

For security automation capabilities, we have some integrations. We have initialized application security before deploying the infrastructure over different environments, such as prod and pre-prod environments. Every open point should be closed. If we are creating our infrastructure through any automation code, there should be no cloud security posture management alert. We have also integrated Prisma Defender at the same time with the app-embedded format to protect our workload.

Prisma Cloud has features to detect anomalies, attack paths, and escalation privileges as well. It detects the root cause and lets us know the things in our infrastructure that can lead to the attack. We remediate them and secure our infrastructure.

Prisma Cloud saves a lot of time. It provides a consolidated dashboard for our infrastructure. We have multiple accounts, and on a single page, we can see the types of issues and the resources impacted. From there, we can directly go to the cloud, and we can take action on that. It saves time. We can close an alert in minimal time. It saves about 60% of the time which also has financial benefits. There are more than 50% cost savings.

We are more aware of things. If something suspicious is happening, we can track it and take action on that. Also, if any critical issue or vulnerability is reported that can impact our infrastructure, we can take recommended action from there. It helps us to detect the root cause. If there is any data leakage or server compromises, we can get the details and investigate things in detail. We get the API call as well. We get to know which endpoints are not set or how we can secure them. We can secure the endpoints. It helps us to reduce any attacks. We are using a lot of things from Prisma Cloud.

We could realize its benefits within one week of its implementation. Before we started with the actual implementation, we had done a PoC. It took us one week to observe and understand the flow and how it can help our organization.

Prisma Cloud covers all the stages such as build, deployment, runtime, etc. It has the capability to detect, protect, and escalate at all of these stages. At the build stage, we can initiate scanning for application security. It has the capability to scan the images at runtime. It also has features to block things in real-time scenarios. It has all the features. We have already adopted all the features of Prisma Cloud.

We trust Prisma Cloud and follow all the recommended actions. If there is any module that we have not yet adopted, we do a PoC and adopt that as well. As security engineers, we have to secure our infrastructure and assets in real time. Most of the competitors are providing CSPM, but only Prisma Cloud has the features to detect and block things in real-time scenarios. That is why we believe in Prisma Cloud.

Prisma Cloud provides a single tool to protect all of our cloud resources and applications, without having to manage and reconcile disparate security and compliance reports.

Prisma Cloud provides near to real-time alerts for our cloud infrastructure. At run time, when our Defender is running, it instantly gives the impacted process in a particular environment. So far, we have reduced more than 40% runtime alerts.

We have pre-production, production, prod, and UAT accounts. We can take action on the basis of severity and close any vulnerabilities.

What is most valuable?

The CWP module, runtime protection, and WAAS API are valuable.

What needs improvement?

For Prisma Cloud, I have already raised some requests, which are in progress. I am hoping they will be implemented soon. One of the requests is that Prisma Defender for the ECS solution is only supported for Linux. It does not support Windows.

For a runtime incident, it only has the option to archive. After validating the incident, the team members should have the option to add some comments and then archive. We should be able to add comments saying, "It is a false positive." or "This is the action we have taken." We have requested a few more improvements. The Palo Alto team is working on them.

For how long have I used the solution?

I have been using Prisma Cloud for more than one and a half years.

What do I think about the stability of the solution?

It is a stable solution. We can trust it and rely on it. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability.

In our organization, more than 60 users are using this solution. We have some team members working on AWS. We have some team members working on networking and we have some team members working on creating the infrastructure.

How are customer service and support?

We are using the enterprise version, and we are getting the required support. If we find something suspicious, we can raise a ticket with the support team. They are working on priority, and they are following their timeline as well. They are working properly based on the severity and agreed timeline. There is no recommendation for any kind of change.

They are quite helpful, and they are aware of the things. If something is beyond their understanding, they reach out to their internal engineering team, and they are able to help us. They are very nice.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used multiple security vendors. Every vendor has its specific use case. Every tool has some kind of limitation. Overall, we found Prisma Cloud to be better. It has features like template scanning, runtime scanning, and runtime blocking. Endpoint blocking is also there in Prisma Cloud.

Other products do not have all the features. Some products have only the CSPM feature. Some products have only vulnerabilities and scanning features. Some products only have API endpoint discovery features. Prisma Cloud has all the features integrated or consolidated into one platform. As a single platform, we are getting all the things. Prisma Cloud gives a consolidated report in a single platform. This is why we chose it.

How was the initial setup?

Its deployment is very straightforward. The time taken for its deployment can vary depending on whether it is a migration or a new deployment. Overall, it takes a maximum of one week.

What's my experience with pricing, setup cost, and licensing?

It is fairly priced. However, its price can be better so that small banks or small organizations can afford it and adopt it to secure their environment and data.

What other advice do I have?

I would recommend Prisma Cloud if you are looking for security, real-time protection, and real-time API discovery. If a client needs such a solution, we recommend implementing Prisma Cloud.

Overall, I would rate Prisma Cloud a nine out of ten.