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External reviews

62 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Banking

Review for Cyberark.

  • August 21, 2023
  • Review verified by G2

What do you like best about the product?
wide possibilities and very good support, ease of updating
What do you dislike about the product?
nesting some options that are sometimes hard to find
What problems is the product solving and how is that benefiting you?
- identity management
-automation of changing and replacing passwords in services and tasks
- recording user sessions


    Wensley W.

Standard integrations make the implementation and use successfull from the start

  • August 21, 2023
  • Review provided by G2

What do you like best about the product?
Hundreds of standard integrations that are available out of the box without additional cost.
All documentation is open and free to use, if necessary support can help.
Partner ecosystem that can help in providing the right support.
What do you dislike about the product?
The downside is since there are so many different technologies which need protecting it is difficult to get all stakeholder aboard.
What problems is the product solving and how is that benefiting you?
Standing Access
Lack of visibility
Session recording
Approval workflows
Vendor Access


    Kartik S.

CyberArk PAM - Slefhosted and Cloud

  • August 21, 2023
  • Review verified by G2

What do you like best about the product?
Seamless and least privileged access to the end users.
Isolation and audit videos for the logs.
Security
What do you dislike about the product?
Troubleshooting support when working on some issues with CyberArk.
What problems is the product solving and how is that benefiting you?
Control our cyber exposure.


    Jonathan H.

Identity Management Excellence

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
Utilizing the Accounts Discovery function within CyberArk, along with its REST API, we have automated the detection, sorting and onboarding of new privilaged accounts freeing up man hours that used to be spent tracking down and manually adding accounts.
What do you dislike about the product?
I believe the single thing that I have disliked about CyberArk was the product documentation. As an administrator, trying to use the past documentation methods, finding specific procedures was difficult. This issue has been much inproved with the web-based documentaiton.
What problems is the product solving and how is that benefiting you?
Initially, the CyberArk PAS suite was implemented to reduce the risk of privileged passwords being stored in multiple spreadsheets around the enterprise. These spreadsheets were impossible to keep track of, as employees were forewver making local copies which created both a security issue, but also a support issue. When the Security Operations team would initiate a password change project for a specific segment, all of the "stored" passwords on the employee-copied spreadsheets would be wrong, resulting in an increase in SOCC calls for assistance with account lockouts.


    Investment Management

Market leader

  • August 18, 2023
  • Review provided by G2

What do you like best about the product?
CyberArk can manage passwords and sessions of a huge number of devices/endpoints. It is highly customizable, but it may require extensive product and scripting/programming knowledge.
What do you dislike about the product?
As configuration options are very extensive, it is sometimes hard to find the correct and complete way of customization or specific configuration. The documentation is rather basic and it is missing may use cases.
What problems is the product solving and how is that benefiting you?
It's a privileged access management tool so it helps in making sure that all privileged accounts are compliant. It's an important measure against credential theft.


    Management Consulting

More that 12 years of experience with CyberArk EPV

  • August 16, 2023
  • Review verified by G2

What do you like best about the product?
Its ability to provide secure session issolation as well as automatic password managent for wide range of different types of target devices.
What do you dislike about the product?
User experience based on two different web environments.
What problems is the product solving and how is that benefiting you?
Password management of all privileged accounts withing the organisation.


    Manufacturing

CyberArk review.

  • August 16, 2023
  • Review verified by G2

What do you like best about the product?
Password rotation and abilities to track account usage.
What do you dislike about the product?
Upgrades aren't easy. Also, reporting could be better.
What problems is the product solving and how is that benefiting you?
The biggest issue for us was password rotation.


    Accounting

Highly capable product

  • August 14, 2023
  • Review provided by G2

What do you like best about the product?
When implemented correctly, it can reduce risk of credential compromise, but people should be ready to put the effort into making this work as intended and not having it become a "storage" facility.
What do you dislike about the product?
It's really more about the organization where support has not been as good as I would've hoped. A "large" org should have the capability to go directly to a higher level support tier when issues arise. Also, account personel could be more responsive to customer requests and needs. We tried a TAM in the past, and that didn't work out. A contnual check in with customers on a technical and non-technical basis is needed to help drive customer product ROI and vendor product development.
What problems is the product solving and how is that benefiting you?
With credential compromise a primary attack vector, we are reducing our risk when and where this technology is applied to our privilege accounts. They exist not only in interactive admin accounts, but in service and application accounts as well.


    Insurance

Cyberark PAM is a great product.

  • August 14, 2023
  • Review verified by G2

What do you like best about the product?
Cyberark PAM is great tool for managing and rotating passwords. The tool manages ensures our passwords are secure and rotated on a regular and consistent basis which helps us address several audit findings.
What do you dislike about the product?
The Cyberark PAM user interface is a bit clunky and could use some refining.
What problems is the product solving and how is that benefiting you?
PAM is configured and managed to ensure that our passwords are secure and rotated on a regular and consistent basis. This ensures several audit items are addressed.


    Telecommunications

Good suite with a steep deployment and learning curve

  • August 14, 2023
  • Review verified by G2

What do you like best about the product?
Can be a very powerful and comprehensive PAM suite.
What do you dislike about the product?
On prem deployment and user/administrator learning curves can be steep which inhibit uptake
What problems is the product solving and how is that benefiting you?
Privileged account lifecycle and secure secret storage