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Calabrio is an excellent app which allows us to review our breaks and our login and logout
What do you like best about the product?
It sends an notification for everything that is scheduled for the day which makes it easy for me to follow my schedule
What do you dislike about the product?
As of now I have nothing that made me feel disliked about calabrio
What problems is the product solving and how is that benefiting you?
Monitoring the agents and sending out alerts when the agent is in an out of adherence break
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Calabrio Review
What do you like best about the product?
Calabrio make it such an easy and user friendly experience to know your employee's team's schedule and to be able to make adjustments so smoothly. Also tracking things like Adherence is super simple and they continue to make awesome improvements daily.
What do you dislike about the product?
I wish the Adherence would extend out further than 30 days, maybe 60 days instead
What problems is the product solving and how is that benefiting you?
It solves all my day-day issues with knowing where my employees are at and whether they're on the phones and can alarm you if they are not.
Calbrio One is a very useful tool for me.
What do you like best about the product?
The ability to time stamp with comments for any completed interaction evaluation.
What do you dislike about the product?
The delay in loading selected interactions. It limits me to select interactions under 5 minutes. There are instances that my comments and results don't save as they should and I lose important documentation.
What problems is the product solving and how is that benefiting you?
It allows me to monitor and evaluate customer interactions and run performance reports.
Calabrio is a fantastic WFM system
What do you like best about the product?
Calabrio does pratically everything you would need it to do with a fantastic self scheduling setup. We use this on a daily basis. We have good contacts with customer support and never have to worry about issues not being resolved.
What do you dislike about the product?
There isn't much i don't like about Calabrio one. The data explorer could be slightly easier to use.
What problems is the product solving and how is that benefiting you?
Scheduling.
Simplicity for Solace
What do you like best about the product?
That one can see all of their requestes in real time and status.
What do you dislike about the product?
The inconsistency of getting things posted by management.
What problems is the product solving and how is that benefiting you?
Knowing that I can have advance notice of my schedule and off time weeks in advance.
How Calabrio helps Workforce
What do you like best about the product?
I like the interface of calibrio. It's easy to use and details are clear.
What do you dislike about the product?
Some times it has syncing issue with our soft phone app
What problems is the product solving and how is that benefiting you?
I solves staffing prolems quickly and it gives us more time to do other task
AMAZING
What do you like best about the product?
EASY TO USE
EASY TO REQUEST OFF
EASY TO CHECK DAILY SCHEDULE
CUSTOMER SERVICE IS USUALLY PROMPT ABOUT REQUESTS
I USE IT DAILY
YOU CAN KEEP TRACK OF PAST REQUESTS AND CURRENT
EASY TO REQUEST OFF
EASY TO CHECK DAILY SCHEDULE
CUSTOMER SERVICE IS USUALLY PROMPT ABOUT REQUESTS
I USE IT DAILY
YOU CAN KEEP TRACK OF PAST REQUESTS AND CURRENT
What do you dislike about the product?
THE REMOVAL OF THE LEADERBOARD AND ADHERENCE SCREEN
What problems is the product solving and how is that benefiting you?
MAKING SURE MY FMLA AND SCHEDULE IS ADJUSTED FOR MY OFF DAYS
Easy
What do you like best about the product?
the site is vey self sufficient, easy to use
What do you dislike about the product?
the webiste has made my company organized no dislikes
What problems is the product solving and how is that benefiting you?
scheduling
Calabrio ONE Review
What do you like best about the product?
The ease of accessing call recordings and viewing my daily schedule.
What do you dislike about the product?
Occasionally you have to log out of Calabrio & log back in to get access to the main tools.
What problems is the product solving and how is that benefiting you?
I am able to go back & listen to a recorded call if I missed jotting information down in my notes. Prevents me from having to make additional calls.
Good, fast solution with minor flaws
What do you like best about the product?
It is fast, easy to use, with responsive customer support.
What do you dislike about the product?
Limited schedule view functionality and quite poor reporting module (which will soon be replaced so this will be irrelevant)
What problems is the product solving and how is that benefiting you?
Forecasting (partially), Scheduling, Real time tracking, Payroll.
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