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Calabrio ONE

Calabrio | 1

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External reviews

309 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Automotive

Calabrio | Contact Center Workforce Optimization

  • May 24, 2024
  • Review verified by G2

What do you like best about the product?
Calabrio's Contact Center Workforce Optimization suite is a standout solution that provides a comprehensive set of tools for managing and optimizing contact center operations. Its strengths in forecasting, scheduling, quality management, and analytics make it a valuable asset for any contact center aiming to improve efficiency and customer satisfaction. While there are areas for improvement, particularly in terms of initial setup and cost, the overall benefits and capabilities of the platform make it a highly recommended choice for contact centers looking to elevate their performance.
What do you dislike about the product?
The software can be complex to set up and use effectively, especially for new users. The variety of features and options may require significant training and time to master.
What problems is the product solving and how is that benefiting you?
The platform is praised for its user-friendly interface and versatility, making it suitable for various business lines and sizes

    Leisure, Travel & Tourism

Great Software packed with features

  • May 23, 2024
  • Review verified by G2

What do you like best about the product?
Easy to use interface with lots of employee centric features.
What do you dislike about the product?
Limited in some complex environments with high multiskilling.
What problems is the product solving and how is that benefiting you?
Employee engement and empowerment is a key benefit of Calabrio, helps comapnies understand staffing requirements and react to change.

    londyn w.

GREAT EXPERIENCE

  • May 15, 2024
  • Review verified by G2

What do you like best about the product?
The organization, and the time layouts make scheduling easy to see.
What do you dislike about the product?
sometimes there are glitches in the system and I have to re-login.
What problems is the product solving and how is that benefiting you?
Calabrio is making it easy for me to see my schedule.

    Amanda S.

Effective -

  • May 14, 2024
  • Review verified by G2

What do you like best about the product?
Ease in finding a call - specific to date or number
What do you dislike about the product?
finding calls related to keywords - difficult to build analytics
What problems is the product solving and how is that benefiting you?
Customer satisfaction

    Hospital & Health Care

Generally easy to use.

  • May 14, 2024
  • Review verified by G2

What do you like best about the product?
Great to be able to see shifts for the week vs monthly. The different colours for different tasks is very helpful as you're able to see what you need to work at a quick glance.
What do you dislike about the product?
When trying to change a shift time/tasks, the system logs out quite a lot after I try and confirm the change. Possibly due to inactivity. Wish it would log out first before i have tried to action any changes.
What problems is the product solving and how is that benefiting you?
Able to rearrange shifts when swaps have been requested by colleagues. Benefits are that it is quick and easy to use, so changes can me made quickly and give us time back for other work.

    Consumer Services

new changes are great

  • May 13, 2024
  • Review provided by G2

What do you like best about the product?
I like that we can now see and have more options available. VTO for example you can now see if approved or not when you appile its great upgrade
What do you dislike about the product?
not really any anymore, since the new update much better
What problems is the product solving and how is that benefiting you?
the VTO issue being on pending was not fun ut now it good you get a quick reply and know whats up, right away.

    Rahela A.

it was an awesome experience

  • May 12, 2024
  • Review provided by G2

What do you like best about the product?
its notification before scheduled
time.
What do you dislike about the product?
There is no dislikes for Calabrio ONE.
always likes only
What problems is the product solving and how is that benefiting you?
Calabrio ONE is an exceptional Workforce Management solution that helps me to make sure my organization is on top of staffing and hiring needs to be able to handle forecasted volumes.

    Lisa P.

Calabrio is Excellent!

  • May 08, 2024
  • Review verified by G2

What do you like best about the product?
Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things.
Overall a really ease system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging.
I use the WFM platform every day as well as the reporting Data Explorer and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business!
What do you dislike about the product?
Not much to dislike. A few wish list items for sure: to be able to notate each event added, that you could give permissions for the agents to see their own Adherence details in the Adherence module, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system.
What problems is the product solving and how is that benefiting you?
We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide. The time zones are not an issue and it automatically adjusts for Daylight Savings time, no extra work needed! Not all systems do that. Calabrio allows me to forecast and analyze for each of the many languages we serve, truly allowing us to calculate the headcount that we need.

    Financial Services

EFFICIENT

  • May 08, 2024
  • Review provided by G2

What do you like best about the product?
USER FRIENDLY- Very easy to see the schedule.
What do you dislike about the product?
NAVIGATION- Sometimes it's hard to locate the metrics
What problems is the product solving and how is that benefiting you?
It's better than work and very user friendly.

    E-Learning

CALABRIO

  • May 06, 2024
  • Review verified by G2

What do you like best about the product?
It is fast and efficient; allows you to plan and advance.
What do you dislike about the product?
Nothing disliked abour Calabrio. It is ver user friendly
What problems is the product solving and how is that benefiting you?
Allows me to plan my days off and not have to reach out to management; they can either approve or not approve

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