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Great efficiency needs work on time changes
What do you like best about the product?
I love how easy the web site is to manuvure
What do you dislike about the product?
Time zone can make things confusing when you are searchinf for calls withing time frames
What problems is the product solving and how is that benefiting you?
I am able to review calls quick and efficiently to keep up with QA
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Great to Use
What do you like best about the product?
Helpful and Informative I love to be able to see everything
What do you dislike about the product?
Nothing. I like everything about Calabrio
What problems is the product solving and how is that benefiting you?
It helps me see my scheduling
easy to use
What do you like best about the product?
the interface is the best part it's really easy to use and all the shorcuts are beside of the action itself so it's really intuitive.
What do you dislike about the product?
the filters i think that the filters could be more precise
What problems is the product solving and how is that benefiting you?
organization and management of the schedules
Excellent tool for workforce management
What do you like best about the product?
Calabrio ONE is really easy to use, very intuitive and easy to integrate with other tools that we use. Also, the possibilities that it gives our users to manipulate their schedules and opportunities of self trading is a great resource. The fact of being an online tool is also a plus one, because users can have access to their schedules at anytime and anywhere, this is really helpful.
What do you dislike about the product?
The reports could be improved as they are not as easy to use as the other resources.
What problems is the product solving and how is that benefiting you?
Workforce management - schedules and reports.
My experience using Calabrio
What do you like best about the product?
It is an intuitive tool to use and has all the information in one place making the daily routine easier.
What do you dislike about the product?
Sometimes the settings the we have choose to show up changes to the default setting again.
What problems is the product solving and how is that benefiting you?
Using Calabrio helps me to control the adherence of callcenter agents and better plan their schedules changes and activities. This is very helpfull to improve the operation revenue and quality.
Calabrio Experience
What do you like best about the product?
The accessibility and usefulness of the program, having all we need in the same place
What do you dislike about the product?
Not having the adherence history in the schedules tab
What problems is the product solving and how is that benefiting you?
Agent Schedules, Adherence checking, planning activities and schedules of agents using the in-app features with ease to use monitoring of the agents scheduling
Calabrio ONE
What do you like best about the product?
Calabrio ONE helps me go back and listen to a call if needed. That is very important when processing payroll. Majority of the time the client will call and blame the payroll specialist for the mistake when actuality it was the client giving the wrong hours. Most of all they grade my interaction with a client and it helps me evaluate my professionalism.
What do you dislike about the product?
The only downside to Calabrio ONE is the wait time when loading your interactions. It takes around 3 minutes to load.
What problems is the product solving and how is that benefiting you?
Calabrio is solving error issues and guarenteeing our customers to receive a quailty interaction. It solves error issues by helping the payroll specialist go back and evaluate that interaction to see if it was a Paychex error or a client error. However, I wish the interactions were easier to find by the client ID#.
It is Amazing
What do you like best about the product?
It gives me updates on my call surveys, letting me know where Im at all times. It allows me to see what I need to work on to help me to better myself.
What do you dislike about the product?
It will not update on the surveys when I open it up.
What problems is the product solving and how is that benefiting you?
I can see all calls and review them
Calabrio Review
What do you like best about the product?
Teleopti offers a wide range of options for ranking agents based on seniority, quality scores, and other factors.
What do you dislike about the product?
Could benefit from additional features like waitlisting, time-off canceling, and offline management
What problems is the product solving and how is that benefiting you?
Calabrio’s scheduling capabilities are top-notch. It allows managers to create optimized schedules, allocate shifts, and handle exceptions seamlessly.
Calabrio one is amazing in point of checking Schedule it is smarter way to find the schedules
What do you like best about the product?
This tool is very useful in making the schedules and checking the adherance and we can pull the adherance reports and other reports which are accurate and the best part is we can get the extra hours reports in easy manner and the implementions is also very good in making the schedules i frequently use this tool in checking the agents adherance very easily and in customer support this tool can be consider as the best one. major part of this tool is easy of intergration with agnts schedule.
What do you dislike about the product?
This can be made easy if this can be avalibale in all global time zones and some times its get lagging in finding the agents adherance
What problems is the product solving and how is that benefiting you?
it was easy way to get the agents extra hours without having much work easily
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